Shevchenko Monument Works, LLC

I am sorry for your lossI understand loosing a young daughter is not easyThe days go by and with the emotions of our loss nothing seems rightI have found comfort during Prayer, and I hope God will help you through your time of grievingI wish you would have worked with me directly Things get lost in the translation when other people ( your boyfriend) gets involvedI asked him what more we can do for you, He did not respond with wanting a new photoHe was very short with me and threatened me he would pursue other avenues without telling me what I could do to make you happyI have been carving stone for yearsThis is my first complaint I have ever receivedWe are proud of the thousands of satisfied families we have served since 1919.Most customers give us professional photos from weddings, sweet sixteens, christens etcThese photos will transcend to the ceramic or steel very nice.Unfortunately you provided us with "your only photo" which was a selfie close up from a cell phone with another person and part of her hair missingThe camera focused on the other person behind her leaving her image very light and washed out.Their is only so much "computer magic" that can be performed and we did our best.After this ceramic photo mysteriously cracked I agreed to replace the photoWith your permission we ordered a stainless steel portrait which costs more than the ceramic photoThis is a much stronger photo to eliminate any possibility of crackingI showed the photo to your boyfriend the photo at one of his many trips to my shop and he approved the photoHe took a picture of the photo with his phone and sent it to youYou also approved the photoI compared the photo with the existing photo and they looked identicalI personally installed the photo on your stone in the cemeteryI was happy with the outcome.The Photo came with a warrantee that covered the photo but does not cover shipping, Tax or installationIt also does not cover the extra cost of the upgraded Stainless steel photoI did not charge you for any of these servicesAlthough you both approved the new photo before installationTo show my concern and honesty, My photo company will produce you a new ceramic photo if you like the curved photo instead of the flat Stainless steel photo keep in mind this will be from the same quality selfie you provided.You, and only you, must call my wife [redacted] and make arrangementsShe will contact you when the photo comes inYou, and only you, can pick up the completed photo from [redacted] .At this time I am not charging you for the extra services provided.You were not satisfied with my Free instalation which is not covered under the warrantee, so we will provide you the photo and you are welcome to get it installed from someone else at your expense.I Pray the Lord grants you peace.Nick [redacted]

I am sorry for your loss. I understand loosing a young daughter is not easy. The days go by and with the emotions of our loss nothing seems right. I have found comfort during Prayer, and I hope God will help you through your time of grieving. I wish you would have worked with me directly....

Things get lost in the translation when other people ( your boyfriend) gets involved. I asked him what more we can do for you, He did not respond with wanting a new photo. He was very short with me and  threatened me he would pursue other avenues without telling me what I could do to make you happy. I have been carving stone for 44 years. This is my first complaint I have ever received. We are proud of the thousands of satisfied families we have served since 1919.Most customers give us professional photos from weddings, sweet sixteens, christens etc. These photos will transcend to the ceramic or steel very nice.Unfortunately you provided us with "your only photo" which was a selfie close up from a cell phone with another person and part of her hair missing. The camera focused on the other person behind her leaving her image very light and washed out.Their is only so much "computer magic" that can be performed and we did our best.After this ceramic photo mysteriously cracked I agreed to replace the photo. With your permission we ordered a stainless steel portrait which costs more than the ceramic photo. This is a much stronger photo to eliminate any possibility of cracking. I showed the photo to your boyfriend the photo at one of his many trips to my shop and he approved the photo. He took a picture of the photo with his phone and sent it to you. You also approved the photo. I compared the photo with the existing photo and they looked identical. I personally installed the photo on your stone in the cemetery. I was happy with the outcome.The Photo came with a warrantee that covered the photo but does not cover shipping, Tax or installation. It also does not cover the extra cost of the upgraded Stainless steel photo. I did not charge you for any of these servicesAlthough you both approved the new photo before installation. To show my concern and honesty, My photo company will produce you a new ceramic photo if you like the curved photo instead of the flat Stainless steel photo keep in mind this will be from the same quality selfie you provided.You, and only you, must call my wife [redacted] and make arrangements. She will contact you when the photo comes in. You, and only you, can pick up the completed photo from [redacted].At this time I am not charging you for the extra services provided.You were not satisfied with my Free instalation which is not covered under the warrantee, so we will provide you the photo and you are welcome to get it installed from someone else at your expense.I Pray the Lord grants you peace.Nick [redacted]