Shiekh Shoes LLC.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12789682, and find that this resolution is satisfactory to me

In regards to Mr [redacted] complaint, we have issued a refund for both orders per his request order # [redacted] $and Order # [redacted] $A credit was issued but removed

We have contacted the customer and resolved the matterPer customer a request to cancel the order due to the backorder delay was issued as of 03/

After reviewing the customer tracking number, and contacting the carrier it was concluded that the package was lost while in transit, we apologize for any inconvenience this may have caused the customerA full refund was issued to the customer as of 11/06/

The order was received Saturday 12/16 and shipped on its 3rd and final processing day Wednesday 12/20 via USPS tracking number: [redacted] delivered on Friday 12/22.

Initial Business Response /* (1000, 5, 2016/06/01) */
In regards to Ms***'s complaint, our billing department has been attempting to get a hold of customer several messages have been left, Billing is attempting to release the refund for unshipped items due to items being out of stockShould
customer have further concerns they *** reach us at XXX-XXX-XXXX M-F 7AM - 5PM PST
Initial Consumer Rebuttal /* (2000, 7, 2016/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
FYI, only one voicemail message was received from the vendor, so SEVERAL messages is incorrectPlease go ahead and refund me for a total of $through my PayPal account

I am rejecting this response because:
Nowhere in my response did I say that I did not want to be assistedI said I will wait for you guys to assist via Revdex.com because I've contacted you guys literally times, outside of the Revdex.com, and your reps have exited out of chats with me or have stated that I'm in the wrong because I misinterpreted your promo, which I did not!I have attached an image of the promo-- it says order by 12/for Xmas deliveryIt does not say order by 12/for Xmas delivery of Looped items only!This company is the absolute worst! Obviously it is not me because every customer you do business with says the same*** is now offering me a $refund because she said that these items are custom and I have to wait for them to be madeAgain, nowhere on the site's description is that stated...I've taken a screenshotThey keep making excuses for the delaySo now I have to wait for the items to be made, then 5-days processing and then delivery?This company is blatantly lying because if the reason for the delay was due to the items being custom made, I would've been notified way before all of this back and forth.Also, this site has no way for customers to track their ordersWe have to rely on Karmaloop to update usHmmm, just a tad bit shady

Initial Business Response /* (1000, 5, 2016/05/12) */
In regards to our customers complaint we have attempted to make contact to advise that we will be issuing a full refund for the missing itemA refund will be made both via PayPal and a checkWe will need to confirm with the customer further
information in order to process reimbursementWe apologize for any inconvenience this may have caused our customer
Initial Consumer Rebuttal /* (2000, 7, 2016/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It's really ashame they couldn't resolve this issue without me having to take such drastic measures to be reimbursed for their mistakeI received an email last night stating they *** be sending me a check; hopefully they follow through and it actually happens

Initial Business Response /* (1000, 5, 2015/07/15) */
Ms*** went to return a pair of Roshe Run shoes in a size to our Antelope Valley locationAs per our return policy that is posted on stores and printed on all of our receipts, any purchase that is brought back for a cash refund does
need an original receipt, shoes in unworn condition, and the original packagingWhen asked to reprint the receipt, there is no name attached to the receipt unless consumer purchases with a credit card, so the transaction information could have been for any guestWhen I spoke to the guest to try to get more information to help, she didn't recall what day she purchased the shoes, just sometime before July 4thSo there is no way to tell if the shoes were purchased from us, nor which store, nor what day (we have a day return policy on all shoes.) when I asked about the receipt, she was honest and said that she was high when she purchased the shoes so she didn't know where it was placedUpon talking to the assistant manager that was helping the guest in store, he said that she said that she handed him the receipt when she originally tried to return which was and that she was going to put in a dispute with her bankWhen I spoke with her, she said she payed cashThe assistant manager also stated that the shoes looked worn as well, so he did the correct thing with offering in store credit which is above and beyond what should have been offered in this circumstanceThe bottom line is, without the receipt, we cannot verify where and when the shoes was purchased, nor the price of the shoe when it was purchased (was it a sale item or full price)We have informed Ms*** after several people viewed the information that we cannot do a cash refund, only in store credit for this purchase
Initial Consumer Rebuttal /* (2000, 9, 2015/07/16) */
You can close this case they agreed to give me a refund
Final Business Response /* (1000, 7, 2015/07/16) */
Hey ***,
We verified info on this case and approved the returnThe guest is now happy! Sorry for the mix upWe had the some complaint for another guest that we couldn't verify purchase for, but we've got everything squared away

Initial Business Response /* (1000, 5, 2016/06/13) */
Customer requested information for their returned item 6/13/16, customer was advised our customer service department would reach out to confirm the return, customer has been refunded for their returned item as of 6/13/
Initial Consumer
Rebuttal /* (3000, 7, 2016/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, the first time I contacted Karmaloop in regards to this matter was May 12th, I have the emails to prove itJune 13th, was actually the 4th time I contacted themSecondly, I have yet to receive a refund for my returned itemThe money has not been placed back into my account yetI've been getting literally NO HELP from any representative for almost two months but now you respond to my complaint on Revdex.com the same dayThat's amazing! Once I get my refund this issue will be resolvedNot before!
Final Consumer Response /* (2000, 10, 2016/06/29) */
I received my refund

Per notes our returns department deemed the returned item as worn therefore the item was rejected per our return policy stated on line and on the return authorization insertOur customer service supervisor has attempted to contact the customer for further information needed to resolve this matter
A voice mail and an email was sent to the customer after receiving this complaint

Please be advised that the package shows as shipped/deliveredA claim was initiated with the carrier, the package must be closed with claim approved by carrier in order to proceed with a full refund or reshipWe apologize for the delay, as a courtesy we will issue a refund but in the mean time a
claim will be reopened since it was denied twice already, deemed as delivered to your address

I am rejecting this response because: They have not tried to call meI just received an email asking for a receipt and I sent it in to them Enclosed is the receipt and communication

Initial Business Response /* (1000, 5, 2016/06/15) */
***, we apologize for any inconvenience this may have caused youWe have escalated this matter to upper managementThe item in question is a drop ship item which ships straight from the manufacturerWe will make a final attempt to get a
response from them, we should have an answer to your inquiry no later than end of business day todayWe will also reach out to you to give you further information about your orderOnce again we apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (3000, 7, 2016/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for you guys to get back to me although they did reach out and offer me a 15$ voucher for having to wait this longStill no news on when I'm getting my product or even a refund
Final Business Response /* (4000, 9, 2016/06/21) */
A refund in the amount of was released on 06/15/kindly check your account for the refundAlso a store credit was released to email on fileOur records indicate that our customer service support team attempted to reach out to customer on 06/to provide this informationCustomer support left a brief messageWe will attempt to contact customer again with this update

We sincerely apologize for any misunderstandings. The customer placed an order for 3 items that ship directly from the brand not within Karmaloop's fulfillment facility. The Attachment that our customer sent which is a promotion for Looped in items (Green Tag) is for products marked with a green tag is applicable for free shipping, free exchange and same day shipping which are fulfilled by Karmaloop's fulfillment facility. The items purchased by the customer are customized print to order tees and sweatshirt that take 7-10 business days to produce. An email was sent to the customer compensating for the delay. As of now we are awaiting for her response, although she replied to [redacted]'s offer yesterday we would like to offer her a greater discount than what was originally offered.
Hello [redacted],
Sorry for the late response I received you message just now to contact you and upon reviewing I see that you are contacting me about order #[redacted] for our Karmaloop.com site. I have been in contact with [redacted] the CS supervisor. I see that she has attempted to push your order for rush processing and unfortunately the vendor processing your order is backed up due to the holiday season. I see that all 3 items that you purchased on 12/17 are blank tees and sweatshirts that are sent to a sublimation printing factory which typically should take 7 to 10 business days to process. Unfortunately this vendor has informed us that any order received after 12/11 for printing have halted due to the abundance of orders received at the factory. Operations is fully aware of this issue and are working in getting these orders out ASAP. I do know that the order will not make it in time for Christmas delivery. I do have a few options for you, as a courtesy if you would like to wait for the items to be processed but will not be ready for Christmas delivery. I can discount the order at 40% off the entire order? Or I can request for the order to be canceled and still give you a 40% off with no restrictions to any brand on your next purchase? I sincerely apologize that this happened to your order. Please be advised that this information about the processing time of items purchased via vendors is listed on our site. Below is more information pertaining the vendor information and the normal processing time frame. I do look forward in getting a response back from you at your earliest convenience, I was advised by [redacted] that you prefer email conversation due to you work schedule.
http://www.karmaloop.com/help/karmaloop-vendor-direct/ this link can be found on the items details along with a red reminder of the Christmas delivery cut off time , below is a sample of a vendor direct ship item as the items that you have purchased.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12237211, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12789682, and find that this resolution is satisfactory to me.

The customer will be refunded 45.32 we apologize for the delay. There was quite a few misunderstandings with item submitted to our billing department.

Initial Business Response /* (1000, 5, 2016/01/13) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@shiekhshoes.com
Dear [redacted], We sincerely apologize for any inconvenience this may have caused you. At the time of purchase the item was available...

within our local stores. Once the item was received per our quality assurance the item did not meet our expectations and did not pass [redacted] assurance. This item is on demand, unfortunately there is no others in stock. We did refund you in full any money owed for the order.
Thank you,
Shiekh Shoes
Initial Consumer Rebuttal /* (3000, 7, 2016/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still not understanding why I paid for the shoes, reserving them for me, and they all of a sudden were out of stock. If I pay for something I expect them to be mine because I already paid for them. And I also do not apprectiate how no one from your company was keeping me updated with the order and I always had to be the one to call to stay up to date with it. It was not just a $20 purchase; that was $120 that you all were just holding and not contacting me with updates to my order. This was by far the worst customer service I have ever received and I will be sure to tell my friends, family, and anyone that I hear talking about your company not to order from you all. It would have been a lot better if you all kept me updated but no one cared enough to do so and you guys gave me false hope everytime I did call. I am very disgusted with this company.
Final Business Response /* (4000, 9, 2016/01/19) */
We sincerely apologize, for inconvenience this may have caused you. Our customer service supervisor has made contact with our senior buyer to assure that the next available released item is offered to you for purchase.
Final Consumer Response /* (2000, 11, 2016/01/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business called me and said that there will be new colors released in March. The representative told me that they will call me as soon as the shoes are available and give me $10 off my purchase. Thank you so much!

After reviewing the customer tracking number, and contacting the carrier it was concluded that the package was lost while in transit, we apologize for any inconvenience this may have caused the customer. A full refund was issued to the customer as of 11/06/2017.