ShieldStars

I have emailed the company multiple times asking for a refund Different people reply asking me to wait I told them no please refund now they ignoring
April 18, I ordered 3 face masks ($52.96). I was not informed of a delay but I emailed them 2 weeks later to inquire. They said they were experiencing shortage. Last week, I checked the status on my order #XXXXX and the order has disappeared. I emailed again with my concerns and they gave me the same response. I emailed them again with pictures and they gave me the same response. I emailed again asking for a refund and they gave me the same response. I sent a few more emails and different people have replied (Joey, Jessie and Jacqueline) until Jacqueline finally emailed me at 3 in the morning and asked are you sure you want to cancel? And I said yes, cancel please. No reply for the entire day. I emailed them again and still no reply. I just want a refund with no issues.

Terrible customer service. I ordered $70 worth of product 3 weeks ago and it still hasn't shipped. I asked for my order to be canceled and they refuse to do so. Do not give this company your money! You will never see it again, nor will see the items you paid for.

I ordered a face mask from Shieldstars on April 18, 2020. I still have not received my order and they will not refund me.
On April 18, 2020, I ordered a face mask from Shieldstars. On their website they advertise how they have everything in stock. They also advertise that all orders ship out within 2-3 business days and are located in the US. Over the past few weeks, I've contacted them asking about my order and have received responses claiming that my item has been shipped, and was provided a tracking number. However, since April 26, 2020, the USPS website shows that a post office in NY, is still awaiting the item. When I informed them of this, they responded saying to please be patient. I then asked them for a refund and to cancel the order. They came back saying they are unable to do any of that due to the fact that the item has shipped. I explained to them that, even though they provided me a tracking number as proof, the item has not moved and is still awaiting arrival at the post office. Their response to that was that they can't and will not do anything and to have a nice day.

On April 16 I placed an online order with this business for 4 cycle masks. After 10 days of hearing nothing I contacted them via the email published on their website inquiring about shipping and delivery of my order. They replied it was about to ship and shortly thereafter I received an email informing me the order had shipped and was provided a USPS tracking number. When I checked the tracking the USPS website indicated that on April 26 the order was picked up by a shipping partner and USPS was awaiting receipt of the package. Then days passed and the USPS tracking remained as saying the same thing. I emailed the company 4 times inquiring and never received another reply. As of today, May 6, the USPS tracking still states as awaiting the package and I have still not received replies to any of my follow up emails. In checking online I have found similar complaints from other customers experiencing the same issue. Clearly this business is not legitimate and should be investigated. I have now filed a dispute with my credit card company for reimbursement but file this complaint so others do not fall for the same trap.
Product_Or_Service: Cycle masks (4)
Order_Number: xxxx