Shilo Management Corporation

? Complaint: [redacted] I am rejecting this response because: ? I had an awful experience with Shilo? Shame on you? I am glad others will continue to see this complaint and be warned of how they treat their guests? I am not happy with the decision.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I had an awful experience with Shilo Shame on you I am glad others will continue to see this complaint and be warned of how they treat their guests I am not happy with the decision.Sincerely, [redacted]

This is written in response to the second letter that was received by the Shilo Inns corporate office from the Revdex.com regarding case ID [redacted] filed by customer [redacted] In this second letter, dated 8/15/16, Ms [redacted] rejected our response to the first letter regarding her stay at our Warrenton, Oregon location in July Her stay and grievances were well noted and documented by staff and management of that hotelThe case has been reviewed by corporate management and the compensation that was granted for her disappointment continues to be deemed fair and just Again, we appreciate the opportunity to respond to Ms [redacted] ’s claim Thank you Sincerely, Tammy S [redacted] Guest Services Shilo Inns Hotels and Suites

Mr.*** has been refunded in the amount of $back to his Visa card and will reflect within 5-business daysAttached is the proof of refund

This is in response to the letter the Shilo Inns corporate office received from the Revdex.com regarding case #*** filed by customer *** ***
Ms*** checked in to our Warrenton location on July 8, We have notes from our front desk agent that Ms*** called
to report her air conditioning unit in room #was not workingThe resourceful and capable housekeeper that was dispatched to her room may have been able to restore the a/c to working condition with a pair of pliers, given the opportunityHowever Ms*** asked her not to return and,when offered to move to a different room, she refused the offerThe staff made the efforts to accommodate her needs at the timeAt checkout, as per our front desk agent on duty, she was asked how her stay wasWhen told of Ms***’s issues, she asked if Ms*** was offered another roomMs*** said that it was too late in the evening to change rooms and chosenot relocateOur front desk agent apologized and applied a 10%, plus tax, discount to her rate for her disappointmentOn August 2, Shilo Inns Guest Services department received an email and first learned of her disappointmentShe received a response on August 3, On August 4, 2016, an apology was written and a discount on a future stay was offeredMs*** refused to accept this offerThis case has been reviewed by corporate management and it has been determined the staff did make the effort to accommodate, expressed an interest in her stay and issued a verbal and written apologyThe compensation awarded has been deemed fair and just as it stands
We appreciate the opportunity to respond to Ms***’s claimPlease contact us if there are any questions or if any further information or documentation can be provided to bring this case to a conclusion
Thank you for your consideration
Sincerely,
Tammy S***
Guest Services
Shilo Inns Hotels and Suites

This is in response to the letter the Shilo Inns corporate office received from the Revdex.com regarding case #*** filed by customer *** ***
Ms*** checked in to our Warrenton location on July 8, We have notes from our front desk agent that Ms*** called
to report her air conditioning unit in room #was not workingThe resourceful and capable housekeeper that was dispatched to her room may have been able to restore the a/c to working condition with a pair of pliers, given the opportunityHowever Ms*** asked her not to return and,when offered to move to a different room, she refused the offerThe staff made the efforts to accommodate her needs at the timeAt checkout, as per our front desk agent on duty, she was asked how her stay wasWhen told of Ms***’s issues, she asked if Ms*** was offered another roomMs*** said that it was too late in the evening to change rooms and chosenot relocateOur front desk agent apologized and applied a 10%, plus tax, discount to her rate for her disappointmentOn August 2, Shilo Inns Guest Services department received an email and first learned of her disappointmentShe received a response on August 3, On August 4, 2016, an apology was written and a discount on a future stay was offeredMs*** refused to accept this offerThis case has been reviewed by corporate management and it has been determined the staff did make the effort to accommodate, expressed an interest in her stay and issued a verbal and written apologyThe compensation awarded has been deemed fair and just as it stands
We appreciate the opportunity to respond to Ms***’s claimPlease contact us if there are any questions or if any further information or documentation can be provided to bring this case to a conclusion
Thank you for your consideration
Sincerely,
Tammy S***
Guest Services
Shilo Inns Hotels and Suites

Complaint: ***I am rejecting this response because:
I had an awful experience with Shilo Shame on you I am glad others will continue to see this complaint and be warned of how they treat their guests I am not happy with the decision.Sincerely,*** ***

Mr.[redacted] has been refunded in the amount of $back to his Visa card and will reflect within 5-business daysAttached is the proof of refund.?

Complaint: [redacted]I am rejecting this response because: I do not feel it was fairly rectified? Housekeepers are not qualified Ac techs? I was not given the option to move rooms at any time? Someone is just trying to cover themselves? I am still requesting a refund? Shame on you Shilo? Sincerely,[redacted]

This is written in response to the second letter that was received by the Shilo Inns corporate office from the Revdex.com regarding case ID [redacted] filed by customer [redacted]In this second letter, dated 8/15/16, Ms[redacted] rejected our response to the first letter regarding her stay at our Warrenton, Oregon location in July
?
Her stay and grievances were well noted and documented by staff and management of that hotelThe case has been reviewed by corporate management and the compensation that was granted for her disappointment continues to be deemed fair and just
?
Again, we appreciate the opportunity to respond to Ms[redacted]’s claim
?
Thank you
?
Sincerely,
?
Tammy S[redacted]
Guest Services
Shilo Inns Hotels and Suites

Complaint: [redacted]I am rejecting this response because:
 
I had an awful experience with Shilo.  Shame on you.  I am glad others will continue to see this complaint and be warned of how they treat their guests.  I am not happy with the decision.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I do not feel it was fairly rectified.  Housekeepers are not qualified Ac techs.  I was not given the option to move rooms at any time.  Someone is just trying to cover themselves.  I am still requesting a refund.   Shame on you Shilo.  Sincerely,[redacted]

This is written in response to the second letter that was received by the Shilo Inns corporate office from the Revdex.com regarding case ID [redacted] filed by customer [redacted]. In this second letter, dated 8/15/16, Ms. [redacted] rejected our response to the first letter regarding her stay at our Warrenton, Oregon location in July.
 
Her stay and grievances were well noted and documented by staff and management of that hotel. The case has been reviewed by corporate management and the compensation that was granted for her disappointment continues to be deemed fair and just.
 
Again, we appreciate the opportunity to respond to Ms. [redacted]’s claim.
 
Thank you.
 
Sincerely,
 
Tammy S[redacted]
Guest Services
Shilo Inns Hotels and Suites