Shiloh Services, LLC Bus Services

They cancelled our pion the morning of our women's church retreat stating the driver was ill They did not send another bus They also have not returned our deposit even though they said they would This incident occurred on May **, and we have made several phone calls to them They promised several times to put the deposit in the mail but we still have not received any I find their actions very unprofessional

They cancelled our pick-up on the morning of our women's church retreat stating the driver was ill. They did not send another bus. They also have not returned our deposit even though they said they would. This incident occurred on May **, 2016 and we have made several phone calls to them. They promised several times to put the deposit in the mail but we still have not received any. I find their actions very unprofessional

Review: On July **, 2014 A contract was made with me and Shiloh Services LLC in the amount of $1,000.00 for transportation service that was supposed to take place on August **, 2014. A bus rental -- X49 Passenger--was to pick up members of the community for a round trip-- picking up at [redacted] to [redacted]. The service never took place because according to Shiloh Services LLC, the bus broke down and there were no other buses available. I was informed of this information last minute. I requested my refund from Alfonso M. O[redacted] on 8/**/2015. Despite my numerous attempts to contact him to follow up regarding my deposit refund ($450.00) by telephone (###-###-####), I was unsuccessful. My daughter, [redacted], reached out to Mr. Alfonso O[redacted] via telephone (###-###-####) and via email on a couple of occasions. First, on April **, 2015 (via telephone), April **, 2015 (via email) and April **, 2015 (via email). The email she used is [redacted]. On April **, 2015, a reply was given by Shiloh indicating the refund for $450.00 would be processed within two (2) weeks. On 5/*/2015 a follow up email was sent to Shiloh Services LLC inquiring about status of refund, no response. On 6/*/2015 a final email was sent to Shiloh Services LLC requesting a status, otherwise we would be reporting it to Revdex.com and Department of Consumer Affairs-- to date no answer/reply. To date, we have not received payment. We can provide you with a copy of the email sent to my daughter's email address: [redacted] upon request.Desired Settlement: Refund of $450.00