[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. we will only accept this offer if the sofa is guaranteed to be free of any issues. we are not spending another year and a half trying to get tis straightened out . further more J.P. you had cell numbers to call to reach us if we weren't home . and you told my wife you thought the sofa was fixed when the guy came the first time. you knew there wasn't space in my home to fix the sofa you could have picked it up and fixed it at you store. so please get your facts straight.
Regards,
[redacted]
Upon being notified of a noise coming from a new sofa, I went to inspect. The sofa did not make a sound. I did everything in my power to make it squeak, but it would not, [redacted] agreed. In order for a problem to be resolved we must first need to...
diagnose the issue. After a complete inspection on the entire sofa there was no defects or sound of any kind found. The sofa is under warranty and we would be happy to go through any channels necessary to resolve her problem. No defects could be found. If we can be any further assistance please do not hesitate to contact me.JP J[redacted]
The service department contacted [redacted] the week of December 21st to schedule the date of the repair due to the holiday. [redacted] agreed to schedule the repair for the week of December 28th. It is on the schedule to be repaired Wednesday December 30th as discussed with [redacted].JP J[redacted]
Im still having problems with the sofa I bought from them squeaking. They did show up to check it and they finally heard it for them selves. They told me that they would be back before Christmas to try and fix it and never showed up. I called again and was told one more time it would be taken care of by Christmas and again they never showed or called. I called again and was told someone would get back to me and still no response. This is beyond ridiculous. Im tired of being lied to and ignored. I want this sofa replaced if they can't repair it. I don't want to wait weeks again for this either.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. we will only accept this offer if the sofa is guaranteed to be free of any issues. we are not spending another year and a half trying to get tis straightened out . further more J.P. you had cell numbers to call to reach us if we weren't home . and you told my wife you thought the sofa was fixed when the guy came the first time. you knew there wasn't space in my home to fix the sofa you could have picked it up and fixed it at you store. so please get your facts straight.
Regards,
[redacted]
Upon being notified of a noise coming from a new sofa, I went to inspect. The sofa did not make a sound. I did everything in my power to make it squeak, but it would not, [redacted] agreed. In order for a problem to be resolved we must first need to...
diagnose the issue. After a complete inspection on the entire sofa there was no defects or sound of any kind found. The sofa is under warranty and we would be happy to go through any channels necessary to resolve her problem. No defects could be found. If we can be any further assistance please do not hesitate to contact me.JP J[redacted]
The service department contacted [redacted] the week of December 21st to schedule the date of the repair due to the holiday. [redacted] agreed to schedule the repair for the week of December 28th. It is on the schedule to be repaired Wednesday December 30th as discussed with [redacted].JP J[redacted]
Im still having problems with the sofa I bought from them squeaking. They did show up to check it and they finally heard it for them selves. They told me that they would be back before Christmas to try and fix it and never showed up. I called again and was told one more time it would be taken care of by Christmas and again they never showed or called. I called again and was told someone would get back to me and still no response. This is beyond ridiculous. Im tired of being lied to and ignored. I want this sofa replaced if they can't repair it. I don't want to wait weeks again for this either.