Shingle Springs Suburu

Review: I brought my Subaru Outback year 2000, for a diagnosis to the Subaru shop in Shingle Springs, California, on Friday June 27 2014 by appointment.I had previously both catalytic converters replaced due to advice from another shop, they were aftermarket, due to the price difference. It is an old car, running well. The replacement was done by [redacted], a muffler and exhaust specialist in my town.However, after having the "check engine" light reset by [redacted] in Pollock Pines, it went back on shortly after.Therefore I brought the car now to Subaru in Shingle Springs for a diagnostic, hoping they would find a hidden problem.I paid them $112.00 for that service. They told mr by word and in writing that, Quote: .."Found aftermarket catalytic converters & sensors, bank one sensor harness too tight & will not plug in properly recommend remedy that issue before further checking." UnquoteI believed their story and went back to the installer of the Cat converters. As he put the car on the high ramp, he and I had an immediate look and found indeed the cable dangling free with the plug.He was quickly able to plug it back in with plenty of loose cable, so loose, that he attached the cable to a support so it would not swing freely.When I told this to Subaru, a Mr. [redacted], he did not believe me, instead he insisted what his technician told him was correct. I had to assume they probably did not even bother to try to plug the cable back in. Additionally he accused me of "probably monkeying with the harness so it is now longer" in his words, after it came back from Subaru.I told him that his story was wrong and he should have more respect for his customers instead of accusing me, he said I insulted him because I said his worker was lying, he does not care and hung up. I then called the supervisor, but apparently they follow their own blue code in terms of customer treatment, meaning, I got exactly the same feedback and was cut off.The owner Bob did the same. What can I do?Desired Settlement: I would like for Subaru to refund me the money I paid them plus an amount for driving there and back and for causing me such distress in dealing with their rudeness and lack of accountability.They just lost a customer.

Business

Response:

On 6-26-14, Mr. [redacted] brought his 2000 Subaru, Outback to our dealership for diagnosis due to the check engine light being on. Mr. [redacted] had previously taken the vehicle to 2 other independent shops for catalytic converter replacement and repairs due to the check engine light being on. We found Mr. [redacted]'s vehicle to have after mark catalytic converters install on it. The bank 1 sensor on the after-market catalytic converter is located in a different location from a factory catalytic convertor making the harness too short to install properly. This vehicle was checked out and diagnosed by our shop foreman who is a Subaru Master Technician and has more than 20 years of factory experience. The customer was informed of our findings and he declined further diagnosis or repairs. Mr. [redacted] was only charge the minimum diagnosis charge.

Review: I responed to an ad in the Sacramento Bee for a 4x4 4 door Nissan truck listed for $18,988. When I arrived I was shown a little 2 door, 4x2, truck.

I responded to an ad in the Sacramento Bee published on October 26, 2013 for a 2013 Nissan Frontier four door 4x4 truck for $18,988. I called prior to coming in and was told by [redacted] that the truck was available. When I arrived the stock numbers in the ad did not match the advertised truck and I was told that they would not honor the price. The as also says in yellow that the truck has air conditioning and is an automatic. The trucks I was shown were manuals. They then attempted to up sell me and showed me the actual truck I came to see, but offered it to me at a much higher price. I then asked if I could see another car that was advertised and was told it was already sold. Everything they offered in the ad was a bait and switch. I have a copy of the ad.Desired Settlement: I want the truck pictured in the ad for the advertised price of $18,988. I have financing already and would like to get it ASAP.

Business

Response:

Initial Business Response

I have looked at Mr. [redacted]'s complaint. I have also checked our ad files. On the 26th of October, we ran a ad in the Sacramento Bee advertising a 2013 Nissan Frontier King Cab S for $18,988.00. All content of the ad is correct including vin number, model number, description and pricing. However the Sacramento Bee added an incorrect photo of a Crew Cab. The Sac Bee was notified when the ad broke and the correction letter was issued and displayed in the sales department window. I would be more than happy to make Mr. [redacted] a fair deal on a Crew Cab Frontier, however we will not be able to oblige his request to sell him a Frontier Crew cab for the price he has requested. I do have a PDF file for the correction letter as well as the advertisement referred to in this complaint. However, I do not see where I can add these files to this response. Please feel free to contact me directly as needed if this info becomes helpful. Thank you for your time and have a great Thanksgiving.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

The car company is not being honest in their response. When I arrived to the dealership they still had the false ad and refered to it while I was on the lot. There was not a correction posted anywhere and I was just upsold the while time I was on the lot.

Final Business Response

I have read Mr. [redacted]'s request along with his allegations of dishonesty. I decline Mr. [redacted]'s offer. Thank you to the Revdex.com for the email and take care.

General Manager

Shingle Springs Nissan