Dear [redacted] I fail to see why you are complaining to Revdex.com as it is common sense that if you do not have Marine Insurance with us we cannot make a claim on your behalfThe Military have their own Insurance as explained and that is who you should make a claim to If you were driving on the roads and someone bumped your car you would report this to your Insurance company and they would handle the situation accordinglyThis is what you must do and if they think it would b correct to liase with our terminals insurance company, then they will We do have your inspection report of the condition of your vehicle when it arrived at our terminal and they can get a copy of the pre existing condition of the vehicle Sincerely Ship Overseas, Inc
The customer corresponded with us directly and we sorted out the problem and gave him a $for his inconvenienceThe reason for the problem was the delay in the US mail delivering our payment to the shipping line , who refused to re;ease the vehicle until the payment was receivedThis has now been sorted out , the customer received their discount and he has his vehicle [redacted]
I shipped a vehicle through Shipoverseas Incto Jeddah, Saudi Arabia, and they gave me an estimated delivery date that was June 8th It is June 11th and the vehicle has not arrived yetWhen I contacted the agent in Saudi Arabia, they told me it was shipped to South Korea and they left it there for a monthNow, the estimated delivery date is July 6th 2015, so it will arrive a month late Your reference [redacted] I have taken note of your complaint and have contacted the shipping line to find out if this was actually an error on their part and when the vehicle will be arriving at destinationI really regret the delay as I know you have been inconveniencedI expect an answer within hoursI want to advise you that I have asked for compensation but will also point out to you that our booking confirmation indicates that we as the Freight Forwarders are not responsible for delays or change of arrival times for any reason whatsoeverAs soon as I have a response I will advise you Thanks [redacted] Ship Overseas, Inc Update as of 7/7/---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Tue, Jul 7, at 8:AMSubject: Re: You have a new message from your Revdex.com regarding complaint # [redacted] To: [email protected] This is the response I received from my shipping lineI cannot forward this to the customer [redacted] Dear ***, The cargo had arrived in JeddahThe itinerary was below Grand Mark V-Hueneme April Pyungtaek May Pyungtaek June Jeddah July The transshipment took longer due to vessel congestions in Korean local ports and consequent impacts to operating vessels there.Ship Overseas, Inc [redacted] Ferris Square – Suite San Diego California, USA Office: (858) 547- Toll Free: (888) 805-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please ask the CEO of the company, if - and I quote him - "The car has to be at the port full days before sailing", why was the estimation - emailed to me by his employee on Monday, January 12th - only two days later, January 14th ? were they afraid I would seek other services if I knew my car will be delayed for "unforeseen circumstances" as they mentioned? They KNEW my car will miss the shipping date, and still they lieThe second thing is: I have a complete transcript of my correspondences with ship overseas, if the CEO can point to where I was a dictator, sarcastic, rude and threaten to tell my friend to never ship with them, I would withdraw my complaintOtherwise, I will be leaning toward suing him for wrongful accusationsLast thing is: I say it clearly through this website for safekeeping, after seeing how they react with customers' complaints in unprofessional way, that they might do something to further delay or even treat my car badly Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They failed to inform me of the proper steps to file a claim, they failed to inform me that without purchasing marine insurance they would do nothing, they failed to explain that even though we inspected the vehicle prior to shipment and upon delivery that they were not responsible or accountable for damage that happened to my car while in their care I find this to be dishonest and misleading and extremely deceptive to the military community that relies on private companies like Ship Overseas, INC to transport our private vehicles overseas with us upon assignment I spent over $to ship this car overseas, I expected to receive back in the condition it was given For this company to be completely immune to accountability is unfair They are pushing the resolution onto me and my private insurance Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[Your simple answer of we only work by email is a lieI have called your company and received over calls from your companyThey were calling to discus changes to my shipment, why else would they call? My phone records prove that your company called me numerous timesYour company did not even know my vehicle left the port until I called them to let them know that the freight company called me and let me knowThen your company emailed me to confirm what I already told themThen they did not email me the correct information for shippingThey still had the boat information from the past shipment on the invoiceThey also sent me two different emails with different storage chargesThis was the email I received on April 16th: "If you can get the documentation to [redacted] for customs clearance before this date I can advance the sail dateKeep in mind that storage fees are $a day The last free day of storage will be 4/22"This was the email I received on May 20th: "I advised you that you were given days of storage without any fees being chargedI was wrong, I apologizeThe port only allows days of storage without any storage fees"I was called and emailed by different people who did not even have the correct informationIf you can prove (just saying Im wrong is not proof) that any thing I have said is incorrect then please do soIm reading through my old messages and notes and this is who Ive spoke to; [redacted] and [redacted] are people I spoke to on the phone at different times.Some phone calls I did not keep track of because I was in my car driving at the time./ [redacted] and The Shipoverseas Sales team have all emailed meYour company has multiple people calling and emailing me about this shipment and they are not all tracking the same informationThey did not know when my vehicle left the port and when it arrivedThey were still emailing me about my shipment when I already had my vehicle.] Regards, [redacted] ***
The details of this matter are as follows:Complaint Billing or Collection Issues Customer’s Statement of the Problem:I had a truck and personal items shipped internationally, using Ship OverseasI contacted them regarding additional costs charged due to misinformation on the arrival date by which I was charged for storage at euro, per day, for the first days and subsequently euro, per day, for the remaining days from July 20, - Aug 18, I also reached out to them regarding a brand new expensive hand bag that was stolen from the top of one of the shipped binsI packed all of my bins personally and I watched the shippers wrap them in heavy plastic before placing them on a palletWhen I went to pick my things up, the plastic was missing, the bins were dusty, disheveled and some were brokenI tried contacting the company by text, email and phone to determine how to get a refund for the storage and place a claim for my handbag, since I had purchased the shipping insuranceI have not heard back after waiting approximately one week and following up.,Complaint Product/Service: Overseas ShippingPurchase Date: 7/20/2015Problem Occurred: 8/3/2015Model:Account Number: [redacted] Order Number: [redacted] Talked to Company: 8/3/2015Talked to Company (2nd): 8/24/2015Talked to Company (3rd): 9/4/2015Name of Salesperson: Purchase Price: $6648.66Disputed Amount: $Desired Settlement: I would like to be refunded for the first days at euro per day, upon which I do not believe my items were arrived and an additional days for which after July 27th when my things were to arrive, I was not contacted, but the company allowed time to accumulateI would also like to be compensated for my stolen handbagThe total refund requested, is below and includes current exchange rates and depreciation for the handbag$________________________________________________________________________...⇄ I having being studying your complaint and am very confused at your commentsYour total Purchase Price was $and not $as you indicated Your refence number is [redacted] and not [redacted] as you indicatedAre you confusing us with someone else ? I really am also confused at what you are sayingYou were sent by Fedex your arrival notice and address for pick up in SpainYou signed receipt and the rest was up to you to contact the agent concernedIf you chose not to contact them before arrival to make arrangements, that was your decision and if you did not contact them after arrival that again is your decision You incurred expenses as you cannot expect the Agent in Spain to hold a container which belongs to the shipping line in his premises at no chargeHe gets charged per day for not returning the container to the port as the shipping line needs to use the container for other customersWhy you decided to let matters lay is your decision and I cannot be responsible for your inability to pick up your goodsAttempts to contact you were made by the agent in SpainHe has told us he made numerous attempts with out response Also, I repeat we sent you by Fedex our arrival notice and contact agents details Finally, it seems to me as if you are claiming for expenses incurred in Spain and those are not payments which we receivedI doubt whether you will get any refund as the agent in Spain was charged by the shipping line for holding the container excessive timeSincerely Ship Overseas, Inc
Sir We do not give conflicting instructions verballyIf we changed your situation for instructions it would have been changed in an email to you detailing the exact alterationIf you can show me that you received these changes, I could entertain your claimHowever to say you were told verbally and acted accordingly does not make sensePlease adviseThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I wish they get their story straight because this is getting confusing Since this is the way they handle business, lie to get customers money and then treat them this wayI'm going to contact the Military Jag lawyer and see what my options areI'm glad I have all the emails that provide different storiesI'm gonna do everything in my power to make sure that no other soldier, sailor, or marine ever uses this company for anythingThen I'm sending the email to the paper to make a story out of thisI'm sure more people will come forward once I get it startedI hope you guys are proud of yourself, taking advantage of people while they are trying to protect and serve their country Regards, [redacted]
This is my second response to thisI am sory that you experiencing this problemPlease give me your reference number and name so that I can investigate this matter ?
Sir I am away in South Africa at the moment so I am unable to p***uce the picture sent by you and the picture of the actual truck we were suppossed to loadHowever you found another trucker to tke the vehicle to the port and even called [redacted] to advise him that you would be delivering on the last FridayOf course you tried to deliver but did not follow the instructionsWhy are you denying this ? I will return Feb th and re look at your case and advise youSincerely [redacted] Ship Overseas, Inc
I shipped a vehicle from Georgia to Germany with Ship Overseas. The experience was poor; here are the abbreviated facts. 1. Ship Overseas didn’t pick the vehicle up on the prearranged time window, resulting in me having to leave it with a third party for pick up. 2. Ship Overseas told the third party they would pick it up at a certain time, they failed to show again- twice more. 3. When they failed the pickup they tried to blame it on the third party, saying he wasn't there, which was a lie. The truth was that the truck never showed up- twice, which I confirmed with Ship Overseas’ sub-contracted trucking company. 4. The coordination with the European shipping agent was a mess. No one knew what was going on and it caused me to have to act as an intermediary between ship overseas and the European shipping agent; causing me a great deal of stress while I accomplished Ship Overseas' job. 5. When they attempted to return my title, they sent it to the wrong address. When I made them aware of this they suggested I contact FedEx to correct the error they made. When I insisted they fix their failure, they said that they would, and then reported that everything was fixed. However the online FedEx tracking showed that they had done nothing. So I called FedEx myself and they stated that no one had made any corrections to the incorrect address, so I did it myself. 6. Throughout the process the agents from Ship Overseas were either rude, absent, or didn’t respond to my emails/ pleas for help for days at a time.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I paid for a service that was provide by ship overseas that I paid for in a timely mannerIf it was just the case of a mistake on their part then no problem, I would have have delta with it and moved onBut that was not the case, I was a paying customer and I was lied to by several people in that organization about my truckI was stranded hours away from home and spent an additional six hundred waiting to receive my truckThey knew I was stranded waiting on my vehichle to be released and no one would even return my emailI had to have a worker from the receiving company send the CEO an email begging for his help to resolved the situationIf they would have been honest with me about the problem and had an ounce of remorse and compassion to my situation then we would not be hereI need them to be accountable, so that the next soldier or person will not be lied to repeatedly and received half the service they paid forI also contacted them to file a claim for a missing parts of my vehichle but no one has return my email or phone callIf this is how they do business then I think people should know whom their are dealing gd with Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I apologize for referencing the wrong accountI have contacted the correct company which is Ship Overseas My total transaction was as I stated, and included fees that I paid to you and to your counterparts I paid you for a service which you then sub contracted to other companies, leaving the choice out of my hands I was sent the FedEx material in August, several weeks after my things were told to arriveI never received a call nor was any message left from your company or either of the companies you worked with to ship my items When I spoke to Miron, he informed me that I should not have been charged so much money for storage and that they should have contacted meWhen I originally reached out to your company it was to determine the actual arrival date which you stated was July 27, and the company in Spain stated was July 20, 2015, which is where the difference in cost came into planI then tried to reach your company regarding a stolen handbag and the condition of my things upon receipt of which I received no response by email, phone or otherwiseThe agent in Spain was improperly charged by the company you selected to work with which is my I'm reaching out to you, because I originated the purchase with you and I purchased insurance to cover my items through your company
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The picture I sent to [redacted] was exactly a picture of the truck that we bought and wanted shipped It was not a different truck, but exactly the same truck that the trucker was asked to ship when he arrived at the dealership The error was made by [redacted] in his quote and instead of honoring his quote, he rather tried to blame others (me) when in fact I had taken lengths to make sure that he knew that the truck was not a sized pick up truck [redacted] told me it would cost thousands more to have the truck shipped than what he had quoted, which is why I chose to work with another shipper, who in fact did the job for about $more than ***'s original quote Ship overseas had a contract with me and didn't fulfill it, and they still have my money Please refund the total amount ($2,950) Regards, [redacted] ***
Dear [redacted] I fail to see why you are complaining to Revdex.com as it is common sense that if you do not have Marine Insurance with us we cannot make a claim on your behalfThe Military have their own Insurance as explained and that is who you should make a claim to If you were driving on the roads and someone bumped your car you would report this to your Insurance company and they would handle the situation accordinglyThis is what you must do and if they think it would b correct to liase with our terminals insurance company, then they will We do have your inspection report of the condition of your vehicle when it arrived at our terminal and they can get a copy of the pre existing condition of the vehicle Sincerely Ship Overseas, Inc
The customer corresponded with us directly and we sorted out the problem and gave him a $for his inconvenienceThe reason for the problem was the delay in the US mail delivering our payment to the shipping line , who refused to re;ease the vehicle until the payment was receivedThis has now been sorted out , the customer received their discount and he has his vehicle [redacted]
I shipped a vehicle through Shipoverseas Incto Jeddah, Saudi Arabia, and they gave me an estimated delivery date that was June 8th It is June 11th and the vehicle has not arrived yetWhen I contacted the agent in Saudi Arabia, they told me it was shipped to South Korea and they left it there for a monthNow, the estimated delivery date is July 6th 2015, so it will arrive a month late Your reference [redacted] I have taken note of your complaint and have contacted the shipping line to find out if this was actually an error on their part and when the vehicle will be arriving at destinationI really regret the delay as I know you have been inconveniencedI expect an answer within hoursI want to advise you that I have asked for compensation but will also point out to you that our booking confirmation indicates that we as the Freight Forwarders are not responsible for delays or change of arrival times for any reason whatsoeverAs soon as I have a response I will advise you Thanks [redacted] Ship Overseas, Inc Update as of 7/7/---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Tue, Jul 7, at 8:AMSubject: Re: You have a new message from your Revdex.com regarding complaint # [redacted] To: [email protected] This is the response I received from my shipping lineI cannot forward this to the customer [redacted] Dear ***, The cargo had arrived in JeddahThe itinerary was below Grand Mark V-Hueneme April Pyungtaek May Pyungtaek June Jeddah July The transshipment took longer due to vessel congestions in Korean local ports and consequent impacts to operating vessels there.Ship Overseas, Inc [redacted] Ferris Square – Suite San Diego California, USA Office: (858) 547- Toll Free: (888) 805-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please ask the CEO of the company, if - and I quote him - "The car has to be at the port full days before sailing", why was the estimation - emailed to me by his employee on Monday, January 12th - only two days later, January 14th ? were they afraid I would seek other services if I knew my car will be delayed for "unforeseen circumstances" as they mentioned? They KNEW my car will miss the shipping date, and still they lieThe second thing is: I have a complete transcript of my correspondences with ship overseas, if the CEO can point to where I was a dictator, sarcastic, rude and threaten to tell my friend to never ship with them, I would withdraw my complaintOtherwise, I will be leaning toward suing him for wrongful accusationsLast thing is: I say it clearly through this website for safekeeping, after seeing how they react with customers' complaints in unprofessional way, that they might do something to further delay or even treat my car badly Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They failed to inform me of the proper steps to file a claim, they failed to inform me that without purchasing marine insurance they would do nothing, they failed to explain that even though we inspected the vehicle prior to shipment and upon delivery that they were not responsible or accountable for damage that happened to my car while in their care I find this to be dishonest and misleading and extremely deceptive to the military community that relies on private companies like Ship Overseas, INC to transport our private vehicles overseas with us upon assignment I spent over $to ship this car overseas, I expected to receive back in the condition it was given For this company to be completely immune to accountability is unfair They are pushing the resolution onto me and my private insurance Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[Your simple answer of we only work by email is a lieI have called your company and received over calls from your companyThey were calling to discus changes to my shipment, why else would they call? My phone records prove that your company called me numerous timesYour company did not even know my vehicle left the port until I called them to let them know that the freight company called me and let me knowThen your company emailed me to confirm what I already told themThen they did not email me the correct information for shippingThey still had the boat information from the past shipment on the invoiceThey also sent me two different emails with different storage chargesThis was the email I received on April 16th: "If you can get the documentation to [redacted] for customs clearance before this date I can advance the sail dateKeep in mind that storage fees are $a day The last free day of storage will be 4/22"This was the email I received on May 20th: "I advised you that you were given days of storage without any fees being chargedI was wrong, I apologizeThe port only allows days of storage without any storage fees"I was called and emailed by different people who did not even have the correct informationIf you can prove (just saying Im wrong is not proof) that any thing I have said is incorrect then please do soIm reading through my old messages and notes and this is who Ive spoke to; [redacted] and [redacted] are people I spoke to on the phone at different times.Some phone calls I did not keep track of because I was in my car driving at the time./ [redacted] and The Shipoverseas Sales team have all emailed meYour company has multiple people calling and emailing me about this shipment and they are not all tracking the same informationThey did not know when my vehicle left the port and when it arrivedThey were still emailing me about my shipment when I already had my vehicle.] Regards, [redacted] ***
We have nothing further to addThe customer must do what he has to do Thanks
The details of this matter are as follows:Complaint Billing or Collection Issues Customer’s Statement of the Problem:I had a truck and personal items shipped internationally, using Ship OverseasI contacted them regarding additional costs charged due to misinformation on the arrival date by which I was charged for storage at euro, per day, for the first days and subsequently euro, per day, for the remaining days from July 20, - Aug 18, I also reached out to them regarding a brand new expensive hand bag that was stolen from the top of one of the shipped binsI packed all of my bins personally and I watched the shippers wrap them in heavy plastic before placing them on a palletWhen I went to pick my things up, the plastic was missing, the bins were dusty, disheveled and some were brokenI tried contacting the company by text, email and phone to determine how to get a refund for the storage and place a claim for my handbag, since I had purchased the shipping insuranceI have not heard back after waiting approximately one week and following up.,Complaint Product/Service: Overseas ShippingPurchase Date: 7/20/2015Problem Occurred: 8/3/2015Model:Account Number: [redacted] Order Number: [redacted] Talked to Company: 8/3/2015Talked to Company (2nd): 8/24/2015Talked to Company (3rd): 9/4/2015Name of Salesperson: Purchase Price: $6648.66Disputed Amount: $Desired Settlement: I would like to be refunded for the first days at euro per day, upon which I do not believe my items were arrived and an additional days for which after July 27th when my things were to arrive, I was not contacted, but the company allowed time to accumulateI would also like to be compensated for my stolen handbagThe total refund requested, is below and includes current exchange rates and depreciation for the handbag$________________________________________________________________________...⇄ I having being studying your complaint and am very confused at your commentsYour total Purchase Price was $and not $as you indicated Your refence number is [redacted] and not [redacted] as you indicatedAre you confusing us with someone else ? I really am also confused at what you are sayingYou were sent by Fedex your arrival notice and address for pick up in SpainYou signed receipt and the rest was up to you to contact the agent concernedIf you chose not to contact them before arrival to make arrangements, that was your decision and if you did not contact them after arrival that again is your decision You incurred expenses as you cannot expect the Agent in Spain to hold a container which belongs to the shipping line in his premises at no chargeHe gets charged per day for not returning the container to the port as the shipping line needs to use the container for other customersWhy you decided to let matters lay is your decision and I cannot be responsible for your inability to pick up your goodsAttempts to contact you were made by the agent in SpainHe has told us he made numerous attempts with out response Also, I repeat we sent you by Fedex our arrival notice and contact agents details Finally, it seems to me as if you are claiming for expenses incurred in Spain and those are not payments which we receivedI doubt whether you will get any refund as the agent in Spain was charged by the shipping line for holding the container excessive timeSincerely Ship Overseas, Inc
Sir We do not give conflicting instructions verballyIf we changed your situation for instructions it would have been changed in an email to you detailing the exact alterationIf you can show me that you received these changes, I could entertain your claimHowever to say you were told verbally and acted accordingly does not make sensePlease adviseThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I wish they get their story straight because this is getting confusing Since this is the way they handle business, lie to get customers money and then treat them this wayI'm going to contact the Military Jag lawyer and see what my options areI'm glad I have all the emails that provide different storiesI'm gonna do everything in my power to make sure that no other soldier, sailor, or marine ever uses this company for anythingThen I'm sending the email to the paper to make a story out of thisI'm sure more people will come forward once I get it startedI hope you guys are proud of yourself, taking advantage of people while they are trying to protect and serve their country Regards, [redacted]
This is my second response to thisI am sory that you experiencing this problemPlease give me your reference number and name so that I can investigate this matter ?
Sir I am away in South Africa at the moment so I am unable to p***uce the picture sent by you and the picture of the actual truck we were suppossed to loadHowever you found another trucker to tke the vehicle to the port and even called [redacted] to advise him that you would be delivering on the last FridayOf course you tried to deliver but did not follow the instructionsWhy are you denying this ? I will return Feb th and re look at your case and advise youSincerely [redacted] Ship Overseas, Inc
I shipped a vehicle from Georgia to Germany with Ship Overseas. The experience was poor; here are the abbreviated facts. 1. Ship Overseas didn’t pick the vehicle up on the prearranged time window, resulting in me having to leave it with a third party for pick up. 2. Ship Overseas told the third party they would pick it up at a certain time, they failed to show again- twice more. 3. When they failed the pickup they tried to blame it on the third party, saying he wasn't there, which was a lie. The truth was that the truck never showed up- twice, which I confirmed with Ship Overseas’ sub-contracted trucking company. 4. The coordination with the European shipping agent was a mess. No one knew what was going on and it caused me to have to act as an intermediary between ship overseas and the European shipping agent; causing me a great deal of stress while I accomplished Ship Overseas' job. 5. When they attempted to return my title, they sent it to the wrong address. When I made them aware of this they suggested I contact FedEx to correct the error they made. When I insisted they fix their failure, they said that they would, and then reported that everything was fixed. However the online FedEx tracking showed that they had done nothing. So I called FedEx myself and they stated that no one had made any corrections to the incorrect address, so I did it myself. 6. Throughout the process the agents from Ship Overseas were either rude, absent, or didn’t respond to my emails/ pleas for help for days at a time.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I paid for a service that was provide by ship overseas that I paid for in a timely mannerIf it was just the case of a mistake on their part then no problem, I would have have delta with it and moved onBut that was not the case, I was a paying customer and I was lied to by several people in that organization about my truckI was stranded hours away from home and spent an additional six hundred waiting to receive my truckThey knew I was stranded waiting on my vehichle to be released and no one would even return my emailI had to have a worker from the receiving company send the CEO an email begging for his help to resolved the situationIf they would have been honest with me about the problem and had an ounce of remorse and compassion to my situation then we would not be hereI need them to be accountable, so that the next soldier or person will not be lied to repeatedly and received half the service they paid forI also contacted them to file a claim for a missing parts of my vehichle but no one has return my email or phone callIf this is how they do business then I think people should know whom their are dealing gd with Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I apologize for referencing the wrong accountI have contacted the correct company which is Ship Overseas My total transaction was as I stated, and included fees that I paid to you and to your counterparts I paid you for a service which you then sub contracted to other companies, leaving the choice out of my hands I was sent the FedEx material in August, several weeks after my things were told to arriveI never received a call nor was any message left from your company or either of the companies you worked with to ship my items When I spoke to Miron, he informed me that I should not have been charged so much money for storage and that they should have contacted meWhen I originally reached out to your company it was to determine the actual arrival date which you stated was July 27, and the company in Spain stated was July 20, 2015, which is where the difference in cost came into planI then tried to reach your company regarding a stolen handbag and the condition of my things upon receipt of which I received no response by email, phone or otherwiseThe agent in Spain was improperly charged by the company you selected to work with which is my I'm reaching out to you, because I originated the purchase with you and I purchased insurance to cover my items through your company
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The picture I sent to [redacted] was exactly a picture of the truck that we bought and wanted shipped It was not a different truck, but exactly the same truck that the trucker was asked to ship when he arrived at the dealership The error was made by [redacted] in his quote and instead of honoring his quote, he rather tried to blame others (me) when in fact I had taken lengths to make sure that he knew that the truck was not a sized pick up truck [redacted] told me it would cost thousands more to have the truck shipped than what he had quoted, which is why I chose to work with another shipper, who in fact did the job for about $more than ***'s original quote Ship overseas had a contract with me and didn't fulfill it, and they still have my money Please refund the total amount ($2,950) Regards, [redacted] ***