Ship Shops Inc.

I have reviewed the response submitted by the business and...

have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

A lack of communication between the customer and service department resulted in more work than authorized being performed. The customer requested a refund which was issued, as Ship Shops management agreed with the customers complaint.