Ship Sticks

My 15 year old son qualified for HGJT *** Champ in Orlando. Never take trip without clubs. Clubs don't arrive until after leave Orlando.
My 15 year old son qualified for HGJT National Championship in Orlando, FL Dec 7-8. We schedule Shipsticks to pickup his customfit golf clubs, bag, shoes, balls, etc on Dec 2 to arrive at Orlando Dec 6. We arrive Dec 6 and depart Dec 9. I pulled him from school Dec 6 and 9 to travel. He and I were the only persons from family that went and without his clubs we never would have taken the trip. Clubs arrived on Dec 9 after National Championship and after we left Orlando. I called Dec 12 as his clubs are still not back home from Shipsticks. I requested from Matt at Shipsticks then Danny, manager at Shipsticks that $1,617 total trip costs be reimbursed due to complete screwup for what was needed. Most they offered was to reimburse shipping costs and rental of golf clubs up to $200. My son's golf clubs are customfit so rental clubs will not work and did not work as his scores reflected. I have not included in my request for trip costs my time lost out of work or any associated fees. Again we never would have taken this trip without his clubs and Shipsticks should own up to this mistake. Overall all employees I have dealt with over the multiple phone calls provide very little if any resolution and they have a general lack of caring and understanding period to what their company caused.

Hands down the worst delivery service I have ever had the displeasure of working with. Customer service continuously makes mistakes. The company either does not inform Fedex of a particular delivery for a particular person or fails to do the same. You're better off taking your clubs to FedEx or scheduling the pick up yourself. Not worth the hassle or the cost. If I could give a half star I would.

My experience: I scheduled a pick up and needed to push it by a day. Ship sticks was very accommodating and assisted me in doing so. However, unbeknownst to me the customer representative had changed my scheduled pick up to a required drop off. As you can imagine, when I arrived home that night I was surprised to see my clubs still there. After 15 minutes on the phone with another customer representative they identified the mistake and agreed to next day air the clubs. This required me to lug my clubs back upstairs, print a new label, remove the label, put the new label on and then lug them all the way back down. After following the explicit instructions on the ship sticks website and their emails I left the clubs to be picked up. Amazingly after doing all of this I returned home yet again to find my clubs still there. After a number of phone calls with ship sticks we identified the problem, they did not tell FedEx that their was a pick up for me or, more generally, that their was a pick up for golf clubs. After all the hassle and now having to bring the clubs on the plane they offered a measly $12 discount on a future order. Truly awful experience all around highly recommend that you do not use.

Shipped my clubs and luggage from New York to Cork, Ireland. Flawless execution, I'll never lug my gear through customs again.

Complete experience was excellent. Will be using ShipSticks in the future without a doubt.

I have used ShipSticks on more than one occasion and all of my experiences have been EXCELLENT. My clubs have arrived on time, the box in very good condition as I expected them to be. I would highly recommend for anyone not wanting to lug their clubs through the airport, to use ShipSticks for their needs. It was so easy and I will continue to use them for my golf shipping needs any time I travel. Thank you for always providing a positive experience ShipSticks team.

I've worked with ShipSticks over the years to help with travel. I have 2 young children and having the ability to ship my clubs to avoid the hassle at the airport has been helpful. I've also used them to ship back my clubs from playing internationally so I could continue my travels without toting the clubs. Overall competitive pricing and good customer service.

ShipSticks is incredible! I have used them to ship golf clubs, skis, and bikes all over the country. The equipment has always arrived at its destination on time and undamaged.
When I need to change an order the customer service team has always been very helpful. I will continue to use ShipSticks whenever I travel with my gear!

Ship Sticks, through its errors online and then over the phone, caused me to miss a shipping deadline which then forced me to pay a higher rate.
Ship Stick caused me to pay a higher rate for a service they provide because of their delays in processing my order. Ship Stick's business is to process and create labels that the customer then uses at a local shipment center, e.g. Fed Ex, UPS etc. to send golf clubs. It took over two hours, starting online and then over the phone, for Ship Sticks to process a label for me to take to my local shipment center.

My 1st attempt to process a shipping label through Ship Sticks occurred online. I filled out the required information, gave my payment information and then waited for over 15 minutes while the website told me my order was being processed. After it appeared that my order might not be processing correctly online, I called Ship Sticks and explained my issue. They told me to clear the website information and start over, which I did. That did not work so I then called them back, waited on hold and the representative took down my information over the phone. The representative had 3 unsuccessful attempts getting the system to process the order before finally suggesting I try another form of payment which ultimately worked. I was then sent mailing and return labels to print and attach to my shipment. I printed these labels only to realize that the Ship Stick's representative misspelled my address. I got back on the phone, waited on hold, then asked for a new label to be sent. I hung up thinking the proper label was sent, but it was not. Ship Sticks again sent a label with an incorrect address. Meanwhile the clock is ticking and I about to miss the deadline for getting my shipment to Fed Ex in order to make my shipment arrival deadline. I explained this to Ship Sticks, but they were not receptive.

Normally, it takes about 5 min or less to process these labels, as stated by the Ship Sticks representative. For some reason however, on Feb 12, 2018 around 4, it took more than two hours to process an order causing me to miss my Fed Ex location's deadline for picking up packages to be shipped. Because of Ship Sticks delay, I was forced to pay a higher rate of shipping to achieve my merchandise arrival deadline. I asked if Ship Sticks would, because of their errors in handling my order, issue me a label that would allow me to meet my arrival deadline. Ship Sticks refused this request after taking over two hours of my time to process an order.

In failing to provide me with a label that allowed me to meet my shipment arrival deadline, Ship Sticks demonstrated very poor customer service and should offer me a credit equal to the amount of the order I sought to purchase; 137.96 US dollars.

On 9/4/2017, ShipSticks accepted an order for guaranteed delivery on 9/7/2017, for which they were not delivered.
I shipped Golf Clubs on 9/4/2017 to Spring, TX to arrive on 9/7/2017. The package stated it was out for delivery on 9/7, and I received a phone call from a representative at shipsticks stating that for some reason it wasn't delivered but would be the following day. on 9/8, the package wasn't delivered in which I called Shipsticks and they informed me that it is showing for delivery, and do not know any other status. Since the information that Shipstix was receiving of the status of delivery was incorrect, I contacted the courier UPS, and they informed me that they would hold for pick up at the distribution center in Houston. I went down to the distribution center and they informed me that my package wasn't there and to try back on Monday. I was scheduled to return home on Sunday and wouldn't no longer be in the area, so I called ShipSticks and they told me that since the package is out for delivery that they can't change delivery address to my home. I went on Monday, and they told me my package was actually still in Dallas. I asked UPS to ship back at my return address, as I will no longer be in area and I headed back home. They changed the delivery address and I received my package on 9/15. During my conversations with ShipSticks, they informed me that once I receive my shipment to call them and they would offer a refund. When I did finally receive the package, I called and Shipsticks told me that they wouldn't offer me a refund because the delay was weather related. The order was placed on 9/4, nearly a week after the weather event had passed. I had no idea that there would be any delay in the delivery, and if that was the case, Shipsticks should of never accepted the delivery, knowing they couldn't meet their commitment. Instead they received monies for a service they knew they wouldn't be able to deliver. I assumed this would be an easy decision on their part to issue me a refund as they didn't execute on their commitment, however, I spoke to several persons including the director of *** relations who informed me that it was my fault I placed the delivery and should of known that there would be a delay.

Didn't get my clubs until I was leaving the resort. Customer Support called and said they reimburse up to $200.00 in these cases. This is so you can buy things to actually golf. In the end (where I guess I got it) they offered $125.00 and reversed the charge for shipping. My costs were $269.00. The visor, glove, and rain gear all in my bag they said they didn't cover. Of course I sent detailed receipts. They had every excuse one could imagine and lamented and offered to add the glove. I told them to keep it. I don't need the money that bad. I also don't need the extra rain gear. Carried the clubs back and checked on return flight. Cost less than they charge. And the hassle wasn't that bad. Never again. Don't trust a commercial that uses a hot chick to sell you.

Do not use shipsticks. Shipped my clubs and shoes in travel bag. Clubs arrived, but shoes were gone. Shipsticks refused my claim. Very polite but awful treatment. Will never use them again.