Ms. [redacted]’s account has been updated so no calls are placed
to her as requested.
We ask she contact [redacted]
[redacted], a senior supervisor in our collections area to make arrangements for
payment of her outstanding account balance.
Ms. [redacted] can be reached at [redacted], extension [redacted].
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We apologize for the delay in our response; however, Ms. [redacted]’s complaint was not received until February 16, 2016. Regardless, we thank you for bringing her complaint to our attention. We...
appreciate the role the Revdex.com serves in resolving consumer concerns.Our records indicate that Ms. [redacted] requested a Line of Credit from First Virginia Financial Services, LLC (“FCA”) on July 14, 2015. In reviewing our records, Ms. [redacted] did not make her monthly payment due January 26, 2016, so was referred to the corporate collections department on January 27, 2016.In researching Ms. [redacted]’s complaint, on January 26, 2016, Ms. [redacted] contacted the local branch of FCA advising them she would call back on January 27, 2016, letting them know when she would be in to pay. However, our records confirm we did not hear back from Ms. [redacted] until February 3, 2016, so an Automated Clearing House (“ACH”) debit was scheduled on January 29, 2016 using the account information provided when Ms. [redacted] signed her Line of Credit agreement. The ACH debit was executed in accordance with Ms. [redacted]’s agreement. It has been determined that no further course of action is required. Should you or Ms. [redacted] have any additional questions, I can be contact directly by phone or email. Thank you,[redacted]
Ms. [redacted]’s account has been updated so no calls are placed
to her as requested.
We ask she contact [redacted]
[redacted], a senior supervisor in our collections area to make arrangements for
payment of her outstanding account balance.
Ms. [redacted] can be reached at [redacted], extension [redacted].
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We apologize for the delay in our response; however, Ms. [redacted]’s complaint was not received until February 16, 2016. Regardless, we thank you for bringing her complaint to our attention. We...
appreciate the role the Revdex.com serves in resolving consumer concerns.Our records indicate that Ms. [redacted] requested a Line of Credit from First Virginia Financial Services, LLC (“FCA”) on July 14, 2015. In reviewing our records, Ms. [redacted] did not make her monthly payment due January 26, 2016, so was referred to the corporate collections department on January 27, 2016.In researching Ms. [redacted]’s complaint, on January 26, 2016, Ms. [redacted] contacted the local branch of FCA advising them she would call back on January 27, 2016, letting them know when she would be in to pay. However, our records confirm we did not hear back from Ms. [redacted] until February 3, 2016, so an Automated Clearing House (“ACH”) debit was scheduled on January 29, 2016 using the account information provided when Ms. [redacted] signed her Line of Credit agreement. The ACH debit was executed in accordance with Ms. [redacted]’s agreement. It has been determined that no further course of action is required. Should you or Ms. [redacted] have any additional questions, I can be contact directly by phone or email. Thank you,[redacted]