Ships US

I am rejecting this response because: Dear Revdex.comIn response to the above reference complaint update here's is my supporting hard-core evidence based refuting the following ShipsUS allegation, accusations and claims:ShipsIS Claim : Paragraph"The customer wanted us to forward the package to him in UK, using a 3rd party account that wasn't his, nor he was authorized to use, called magpie solutionsHe also wanted us to forward him the parcel to him without opening it, which is illegalWe have to confirm the items in the parcel are safe to ship, and not dangerous goods or illegal to shipWe sent him numerous emails to send us a shipping label for his parcel, going to another USA address, but got no response"Customer response: #Forwarding agent- First I the Customer [redacted] legal name informed ShipUS that I will provide own courier Collection at the first email I initated 4th Sept Attached Screenshot.Following that which was agreed with ShipsUS I the customer booked online shipper agent Parcel Brooker UK Parcel Collection PDF imbibe attached(17th Sept 2017) I ( parcelbroker.co.uk) and TNT courier to deliver from ShipUS to London destination Contrawise to Shipsus claim I hereby provide legit documented evidence bursting ShipsUS accusations from allegations ain't this custometr Paragraph about forwarding the parcel via 3rd unauthorised party booked by Custoner Ships US did not book pick- upto UK deliveryOther than to complete the sender section of the customs form and release my parcel to the Courier I sent Psrcel Brooker / TNT.Why Customer booked parcel collection booking from UK? Due to cost- effectiveness.Customer booked door-to-door collection from Ships US parcel storage California CA [redacted] to destinations delivery London address SW1..#Unauthorised 3rd Party Magpie Solutions Account.Again au contraire! Another conjecture See hard-core documented evidence email snapshot from Magpie Solutions UK attached In which Magpue Solutions email screenshot attached statement "confirmed" that I had a valid authenticated permission to use this Magpie Solutions akaParcelBroker collection TNT booking account while it was still live before Custoner cancelled and was refundedDue to the scam alarm raised by ShipsUS Afterwards ShipsUs acknowledged that Customer Parcel courier request was bona-fide from the booking invoice.Parcel Brooker is Magpie Solutions subsidiary FYI Parcel Brooker is a subsidiary of Magpie Solutions UK and the latter name is account holder recognised by TNT confirmed via telephone with customer advisor [redacted] of Parcel Brooker UK.- Attached Booking invoice PDF Status-PAID 17th Sept 2017.- Attached Magpue Solutions email account courier booking authenticationEmail excerpt 20th Sept Screenshot attached - From ***: Parcel Brooker Customer Advisor"I can confirm that you had permission to ship your parcel using our TNT accountACC number – [redacted] Original booking reference - N [redacted] 6.The booking has since been cancelled off so please do not ship the goods using the above details."-Attached ShipsUS email - Acknowledged clarification of PAID customet invoice status- PAID!#Unnotified Parcel Inspection- Ships US was notified by Custoner inc 12th Sept email prior to Fedex delivery from Oklahoma to California CA [redacted] not to open my parcel without notificationShipsUs never came forward at any point to inform/ disclose customer prior to parcel receipt the need for consignment inspection.Violation of US CPostal Form- Henceforth this incident it was obvious that ShipsUs poses a high mail and identify risk theft.ShipsUsnever provided Custoner with CUS form Further interrogation of and investigation fron US states mail service competitors inc Pack N Ship explicitly confirmed that ShipsUS is in violation of Cpostal inspection statutory policy and mail theft without obtaining customers permission or inspection consent.Parcel Box Mail TheftRather Shipsus without customer consentual notification "trespassed" my personal property in its storage; opened my parcel behind customer' s backShips Us denied to have opened or tampered with customers parcelOn the grounds that it Ships US reinforced the parcel to keep it secure and I quote attached email snapshot excerpt 20th Sept 17:43ShipsUS :." It was enforced with tape to keep it secured..'-Attached emails: 20th Sept.ShipsUS illegal parcel inspection practice:+ Health and Safety Negligence and Occupational hazard! Shipsus claims need to violate customers possession without express inspection notification Top- up ShipsUS denial of Parcel box forced entry inspection..Under the guise to "enforcing" the parcel box "to keep it sturdy"! As a result of zero- level confidence in Ships US customer is concerned that ShipsUS demonstration of subtility, zero-intergrityand transparencyMalicious Agenda + FRAGILE COOKWARE Parcel VANDALISMLest by malice ShipsUS plants ILLEGAL stuff / prohibited items in customers parcelWith first-hand demonstrated mail theft risk experience.! ShipsUS ripped- open customer parcel box unconsentedHence ShipsUS illegal, unprofessional and unethical practice, Occupational and Health and Safety negligence cannot be "over-emphasized"..ShipsUs claim Paragraph 2"We have been giving him free storage for over days now, (as of Oct 6th.) starting Sep1stThe customer seems to be difficult and not co-operatingNone of the items in his parcel were damagedWe opened the package and took pictures for him, as instructed by himEverything is in here and intact"Custoner feedback: Again ShipsUS claims culture and perpetual conjectureI provide hardcore documented evidence refuting ShipsUS fables.Storage EFFECTIVE start date- Effective from 12th SeptAttached Fedex tracking screenshot delivery 12th Sept to C***This is the date ShipsUS received customer's parcel from Fedex Parcel delivery to C***Not Sept 1st falsely alleged by ShipsUSMy first enquiry email correspondence 4th-12th Sept does not Count as effective storage STARTdate! Check your recordsBe professional..Ships USdyslexic and ultra- pathetic poor record- keeping syndrome If my parcel new arrived at C***I could have opted for another mail service parcel provider from Fedex And never touched your pathetic unprofessional service with billion foot pole! Common senses! Please see recorded evidence -based attached email :- Attached EmailACustomer initial contact to ShipsUS - 4th Sept GMT: 21:56BShips US first feedback- 5th Sept GMT: 05:ShipsUS Confirmed customet US virtual mailing address, free membership and stated no need for registration.- Attached Fedex tracking deliverv tp CA [redacted] - 12th Sept Tracking ID info details : [redacted] 1-VANDALISM of Customet Parcel in Custody of Ships US-ShipsUs claims and I quote from Paragraph above: "None of the items in his parcel were damaged"Everything is INTACT'Really!? Again talk is cheap! ShipsUS validate fact-based visual evidence of the undamaged, undefctive and intact state of the FRAGILE Stoneware / Bakware parcel You words can be trusted.A Attached emails of Parcel Tampering unauthorised parcel opening andmail theft risk.BROUGH HANDLING OF FRAGILE (sensitive heavy weight) stoneware ceramics - Attached photographic evidence of product displayed on concrete floor..- Health and Safety negligence ; For the fact that this item is Surface texture abs Surface environmentalTemperature HIGLY SENSITIVE.Method #of lifting and parcel photoshoot displayErgonomically; how did ShipsUS lift the individual boxes out of the main parcel box unto the FLOOR!COLD CONCRETE FLOOR! Is there no table or ELEVATED SOFT SURFACE toleverage distance between LIFTING THE OUTER PARCEL BOX lifting it out ( HEAVY OBJECT) unto a TABLE and placing each inner boxes on a TABLE ?? To take aerial parcel photoshoot / scanning by standing on a chair opposite the tableMethod #of lifting and psrcel display VersusSLAMMING the outer box on the floor? Knowing fully well STONEWARE is HEAVY! Plus ShipsUS unethicalROUGH HANDLING around heavy lifting objects This will entail slamming the box from IRS locker unto the floor, stretching all the way to reach the 4pcs internal contents and slamming them in the COLD CONCRETE FLOOR! For photographic evidence sake of unnotified inspection, missing items and suspected mail theft !! Could have been averted if customer was notified!CFailure to execute photographic task ( of pictures)and insufficient evidence- Attached several emai reminders pending 3weeks till date.ShipsUs"Customer is accusing us with accusations, and also been using different names for communicating with us such as [redacted] *, and [redacted] We have spoke to Parcel Broker and TNT Shipping and they said the customer never paid for any shipping label, that's why we never got itThey think it might be an issue of a fraudulent personThe customer also can not be reached by phone".Customer:# Alleged name- ShipsUs Which? is [redacted] Gmail handle a complete name or is it not apparent that literacy deficiency skills runns viral in your company administration?No wonder ShipsUS % Internet TRUST SCORERate! ShipsUS like many scam websites many anti-scam advisers alleged that ; ShipsUS is:aUsing Anonymous Service- Reported that "ShipsUSwebsite owner is using a service to hide to hide their identity".b"ShipsUS Website hosted on a COMPROMISED Server".cWork from Home mail service scam.#Legal Name- Ships US I empathise your chronic ADHD operational disorder! Have you never heard of middle name, email handle and legal name? I never gave you the name [redacted] tother US address you provideYou simply"Assumed" without questioning However when I decided to use your service address7th Sept email I took initative to inform you of the legal name you attached to your CA [redacted] Storage facility and your $mail receipt service charge PayPal Invoice Attached email exverpt + screenshot FYICustomer email 7th September 2017:: 11.35"Hi ***FYI This is how my name will appear on parcels [redacted] [redacted] ***, [redacted] , CA [redacted] USAThanks"[redacted] ShipsUS email 8th Sept 2017: 00:11Please use: [redacted] ** [redacted] CA *** USAAlleged No TNT Collection paid Invoice-Apparently TNT denied any cold call from ShipsUS except once Furthermore, ShipsUS is not in ParcelBroker UK good books!- FYI attached UK Shipping Collection "Paid Status" pdf Invoice 17th Sept - Attached Collection booking cancellation andrefund! Prompted by ShipsUS Magpue Solutions Scam alert and Shipsus claim of confiscated consignment on behalf of TNT On the grounds of technical error made by Customer Later rectified by Parcel Brooker why TNT didn't receive booking or generate shipping labelAlleged Phone number: Where's the evidence of your callDid I ever register with ShipsUS? NO!So why is ShipsUs conjuring falsehood and mud- slinging customer credence snopp- dogging paranoia sniffing around without legit access or request to my personal data and unnotified Parcel Inspection? Againanother violation of Data Protection Act ( DPA)! Customer phone call to ShipsUS Moreover I customet made phone calls to ShipsUSProvided ShipsUS has a bona-fide history of pristine call login and record-keeping cultur??.Ships US claim - All we want, is the package to be shipped out of our warehouse, but the customer is not willing to help us sort this issue outThank you for taking the time to read our response!Customer's feedbackShips US on the flip-side is the one who had been stalking parcel delivery to UK Including evidence of TNT authorisation of ShipsUS to confiscate my parcel On the following grounds :#TNT for some technical glitche did not receive my " PAID" status invoice.#MAIL THEFT Attempt by ShipsUS: Again the main thrust of this dispute remains the fact of the UNPROFESSIONAL SERVICE approach adopted by this mail service companySpecifically with regards toUN -AUTHORISED parcel INSPECTION, VANDALISM + ROUGH HANDLING FRAGILE COOKWARE + MAIL THEFT RISK of this FRAGILE Parcel in ShipsUS custody.FAO Revdex.comCustomer will attach emai and other screenshoot documented evidence and resolution from my Gmail account due to technical issues on this siteThanks

Dear Revdex.com, Thank you for your inquiryI am glad to share more info about this customer The customer wanted us to forward the package to him in UK, using a 3rd party account that wasn't his, nor he was authorized to use, called magpie solutionsHe also wanted us to forward him the parcel to him without opening it, which is illegalWe have to confirm the items in the parcel are safe to ship, and not dangerous goods or illegal to shipWe sent him numerous emails to send us a shipping label for his parcel, going to another USA address, but got no response We have been giving him free storage for over days now, (as of Oct 6th.) starting Sep1st The customer seems to be difficult and not co-operatingNone of the items in his parcel were damagedWe opened the package and took pictures for him, as instructed by himEverything is in here and intact Customer is accusing us with accusations, and also been using different names for communicating with us such as [redacted] *, and [redacted] We have spoke to Parcel Broker and TNT Shipping and they said the customer never paid for any shipping label, that's why we never got itThey think it might be an issue of a fraudulent personThe customer also can not be reached by phone All we want, is the package to be shipped out of our warehouse, but the customer is not willing to help us sort this issue out Thank you for taking the time to read our response! st1\: [redacted] / [redacted] Style Definitions */

I am rejecting this response because:
Dear Revdex.comIn response to the  above reference  complaint  update here's is my  supporting  hard-core evidence based  refuting the following  ShipsUS  false allegation, accusations and claims:ShipsIS False Claim : Paragraph1 "The customer wanted us to forward the package to him in UK, using a 3rd party account that wasn't his, nor he was authorized to use, called magpie solutions. He also wanted us to forward him the parcel to him without opening it, which is illegal. We have to confirm the items in the parcel are safe to ship, and not dangerous goods or illegal to ship. We sent him numerous emails to send us a shipping label for his parcel, going to another USA address, but got no response"Customer response: #1. Forwarding agent- . First I  the Customer [redacted] legal name informed ShipUS  that I will provide own courier Collection  at the first email I initated 4th Sept 2017. Attached Screenshot.Following that which was agreed with ShipsUS  I the customer booked online shipper agent Parcel Brooker UK Parcel Collection PDF imbibe attached(17th Sept 2017) I ( parcelbroker.co.uk) and TNT courier to deliver from ShipUS to London destination . Contrawise to Shipsus false claim I hereby provide legit documented evidence bursting ShipsUS false accusations from  allegations ain't this custometr  Paragraph 1 about forwarding the parcel via 3rd unauthorised  party booked by Custoner.   Ships US  did not book pick- up. to UK delivery. Other than  to complete the sender section of the customs form and release my parcel to the Courier I sent Psrcel Brooker / TNT.Why  Customer booked parcel collection booking from UK? Due to cost- effectiveness.Customer booked door-to-door collection from Ships US parcel storage California CA [redacted] to destinations delivery London address SW1..#2. Unauthorised 3rd Party Magpie Solutions Account.Again au contraire! Another conjecture.  See  hard-core documented evidence email snapshot from Magpie Solutions UK attached . In which Magpue Solutions email  screenshot attached statement "confirmed"  that I  had a valid authenticated permission to use this Magpie Solutions  akaParcelBroker collection TNT booking account while it was still live before Custoner cancelled and was refunded. Due to the false scam alarm raised by ShipsUS.  Afterwards ShipsUs acknowledged that  Customer Parcel courier  request was bona-fide from the  booking invoice.Parcel Brooker is Magpie Solutions subsidiary FYI Parcel Brooker is a subsidiary of Magpie Solutions UK and the latter name is account holder recognised by TNT confirmed via telephone with customer advisor  [redacted] of Parcel Brooker UK.- Attached Booking invoice PDF Status-PAID 17th Sept 2017.- Attached Magpue Solutions email account courier  booking authenticationEmail  excerpt 20th Sept 2017.  Screenshot attached  - From [redacted]: Parcel Brooker Customer Advisor"I can confirm that you had permission to ship your parcel using our TNT account. ACC number – [redacted]Original booking reference - N[redacted]6.The booking has since been cancelled off so please do not ship the goods using the above details."-Attached ShipsUS email - Acknowledged clarification of PAID customet invoice status- PAID!#3. Unnotified Parcel Inspection- Ships US was notified by Custoner inc 12th Sept 2017 email  prior to Fedex delivery from Oklahoma to California CA[redacted] not to open my parcel without notification. ShipsUs never came forward at any  point to inform/ disclose  customer prior to parcel  receipt the need for  consignment inspection.Violation of US C1583 Postal Form- Henceforth this incident it was obvious that ShipsUs poses a high mail and  identify risk theft.ShipsUsnever provided Custoner with C1583 US form.  Further interrogation of and investigation fron US states mail service competitors  inc  Pack N Ship explicitly confirmed that ShipsUS is in violation of C1583 postal inspection  statutory policy  and mail theft without obtaining customers permission or  inspection consent.Parcel Box Mail TheftRather Shipsus without customer consentual notification "trespassed" my personal property in its storage; opened my parcel behind customer' s back. Ships Us denied to have opened or tampered with customers parcel. On the grounds that it Ships US reinforced the parcel to keep it secure and I quote attached email snapshot excerpt  20th Sept 2017 17:43ShipsUS :." It was enforced with tape to keep it secured..'-Attached emails: 20th Sept.ShipsUS illegal parcel inspection practice:+ Health and Safety Negligence and Occupational hazard! Shipsus claims need to violate customers possession without express inspection notification.  Top- up ShipsUS denial of Parcel box  forced entry inspection..Under the guise to "enforcing" the parcel box "to keep it sturdy"!  As a result of zero- level confidence in  Ships US customer is concerned that ShipsUS demonstration of subtility, zero-intergrityand   transparency. Malicious Agenda + FRAGILE COOKWARE Parcel VANDALISMLest by malice ShipsUS plants  ILLEGAL stuff / prohibited items in customers parcel. With first-hand  demonstrated  mail theft risk experience.! ShipsUS  ripped- open  customer parcel box unconsented.. Hence ShipsUS illegal,  unprofessional and unethical practice, Occupational  and Health and Safety  negligence cannot be "over-emphasized"..ShipsUs false claim Paragraph 2"We have been giving him free storage for over 35 days now, (as of Oct 6th.) starting Sep. 1st. The customer seems to be difficult and not co-operating. None of the items in his parcel were damaged. We opened the package and took pictures for him, as instructed by him. Everything is in here and intact". Custoner feedback: Again ShipsUS  false claims culture  and perpetual conjecture. I provide hardcore documented evidence refuting ShipsUS fables.Storage EFFECTIVE  start date- Effective from 12th Sept. 2017. Attached Fedex tracking screenshot delivery 12th Sept 2017 to C[redacted]3. This is the date ShipsUS received customer's parcel from Fedex.  Parcel delivery to C[redacted]3. Not  Sept 1st falsely alleged by ShipsUS.. My first enquiry email correspondence 4th-12th Sept 2017 does not Count as effective storage STARTdate! Check your records. Be professional..Ships USdyslexic and ultra- pathetic poor record- keeping syndrome . If my parcel new  arrived at C[redacted]3. I could have  opted for  another mail service parcel provider from Fedex.  And never touched your pathetic unprofessional service with 1 billion foot pole! Common senses! Please see recorded evidence -based  attached email :- Attached EmailA. Customer initial  contact to ShipsUS - 4th Sept 2017 GMT: 21:56B. Ships US first feedback- 5th Sept 2017 GMT: 05:08. ShipsUS Confirmed customet US virtual mailing  address, free membership and stated   no need for registration.- Attached Fedex tracking deliverv tp CA[redacted] - 12th Sept 2017 Tracking ID info details  : 5[redacted]1-VANDALISM of Customet Parcel in Custody of Ships US-ShipsUs claims and I quote from Paragraph 2 above: "None of the items in his parcel were damaged". Everything is INTACT'Really!? Again talk is cheap! ShipsUS  validate fact-based visual evidence of the undamaged,  undefctive and intact state of the FRAGILE Stoneware / Bakware  parcel.  You words can be trusted.A.  Attached emails of Parcel Tampering unauthorised parcel opening andmail theft risk.B. ROUGH HANDLING OF FRAGILE  (sensitive heavy weight) stoneware ceramics - Attached photographic evidence of  product displayed on concrete floor..- Health and Safety negligence ; For the fact that this item is Surface  texture abs Surface environmentalTemperature HIGLY SENSITIVE.Method #1 of lifting and parcel photoshoot  display. Ergonomically; how did ShipsUS  lift the individual boxes out of the main parcel box unto the FLOOR!COLD CONCRETE FLOOR! Is there no table or ELEVATED SOFT SURFACE toleverage distance between LIFTING THE OUTER PARCEL BOX  lifting it out ( HEAVY OBJECT) unto a TABLE and  placing each inner boxes on a TABLE ?? To take aerial parcel photoshoot / scanning   by standing on a chair opposite the tableMethod #2 of lifting and psrcel  display . VersusSLAMMING the outer box on the floor? Knowing fully well STONEWARE  is HEAVY!  Plus ShipsUS unethicalROUGH HANDLING around heavy lifting objects.  This will entail slamming the box from IRS locker unto the floor, stretching all the way to reach the 4pcs  internal contents and slamming them in the COLD CONCRETE FLOOR! For  photographic evidence sake  of unnotified  inspection, missing items and suspected mail theft !! Could have been averted if customer was notified!C. Failure to execute photographic task ( 2 of 6 pictures)and insufficient evidence. - Attached several emai reminders  pending  3weeks till date.ShipsUs"Customer is accusing us with false accusations, and also been using different names for communicating with us such as [redacted], and [redacted]. We have spoke to Parcel Broker and TNT Shipping and they said the customer never paid for any shipping label, that's why we never got it. They think it might be an issue of a fraudulent person. The customer also can not be reached by phone".Customer:#1  Alleged False name- ShipsUs Which?  is [redacted] Gmail handle a complete name or is it not apparent that literacy deficiency skills  runns viral in your company administration?No wonder ShipsUS 41 % Internet TRUST SCORERate! ShipsUS like many scam websites many anti-scam advisers alleged that  ; ShipsUS is:a. Using Anonymous Service-  Reported that "ShipsUSwebsite owner is using a service to hide to hide their identity".b. "ShipsUS Website hosted on a COMPROMISED Server".c. Work from Home mail service scam.#2. Legal Name- Ships US I empathise your chronic ADHD  operational disorder! Have you never heard of middle name,  email handle and legal name?  I never gave you the name [redacted] tother US address you provide. You simply. "Assumed" without questioning . However when I decided to use your service address7th Sept email  I took initative to inform you of the legal   name you attached to your  CA [redacted] Storage facility and your $8 mail receipt service charge  PayPal Invoice  .  Attached email exverpt  + screenshot FYICustomer email 7th September 2017:: 11.35"Hi [redacted]FYI This is how my name will appear on parcels[redacted], CA [redacted] USA. Thanks".[redacted] ShipsUS email  8th Sept 2017: 00:11Please use:[redacted] CA [redacted] USAAlleged No TNT  Collection  paid Invoice-Apparently TNT denied any cold call from ShipsUS except once.  Furthermore, ShipsUS is not in ParcelBroker UK good books!- FYI attached UK Shipping  Collection "Paid Status" pdf Invoice 17th Sept 2017 - Attached Collection booking cancellation andrefund!  Prompted by ShipsUS false Magpue Solutions Scam alert and Shipsus false claim of confiscated consignment on behalf of TNT.  On the grounds of technical error made by Customer.  Later rectified by  Parcel Brooker why TNT didn't receive booking  or generate shipping label. Alleged Phone number: Where's the evidence of your call. Did I ever register with ShipsUS? NO!So why is ShipsUs conjuring falsehood and mud- slinging customer credence snopp- dogging paranoia  sniffing around   without legit access or request  to my personal data and unnotified Parcel Inspection? Againanother violation of Data Protection Act ( DPA)! Customer phone  call to ShipsUS Moreover I customet  made 3 phone calls to ShipsUS. Provided ShipsUS has a bona-fide history of pristine  call login and record-keeping cultur??.Ships US false claim  - All we want, is the package to be shipped out of our warehouse, but the customer is not willing to help us sort this issue out. Thank you for taking the time to read our response!Customer's feedbackShips US on the flip-side is the one who had been stalking parcel delivery to UK.  Including evidence of false  TNT authorisation of ShipsUS to confiscate my parcel .  On the following grounds :#1. TNT for some technical glitche did not receive my " PAID" status invoice.#2. MAIL THEFT Attempt   by ShipsUS: Again the main thrust of this dispute remains the fact of the UNPROFESSIONAL  SERVICE approach  adopted by this mail service company. Specifically with regards toUN -AUTHORISED parcel INSPECTION, VANDALISM + ROUGH HANDLING  FRAGILE COOKWARE + MAIL THEFT RISK of  this FRAGILE Parcel in ShipsUS custody.FAO Revdex.comCustomer will attach emai and other screenshoot documented evidence  and resolution from my Gmail account due to technical issues on this site. Thanks.

Dear Revdex.com,
Thank you for your inquiryI am glad to share more info about this customer
The customer wanted us to forward the package to him in UK, using a 3rd
party
account that wasn't his, nor he was authorized to use, called magpie
solutionsHe also wanted us to forward him the parcel to him without opening
it, which is illegalWe have to confirm the items in the parcel are safe to
ship, and not dangerous goods or illegal to shipWe sent him numerous emails to send us a shipping label for his parcel, going to another USA address, but got no response
We have been giving him free storage for over days now, (as of Oct 6th.) starting Sep1st
The customer seems to be difficult and not co-operatingNone of the items in his parcel were
damagedWe opened the package and took pictures for him, as instructed by himEverything is in here and intact
Customer is accusing us with accusations, and also been using different names for communicating with us such as [redacted], and [redacted]We have spoke
to Parcel Broker and TNT Shipping and they said the customer never paid
for any shipping label, that's why we never got itThey think it might be an issue of a fraudulent personThe customer also can not be reached by phone
All we want, is the package to be shipped out of our warehouse, but the customer is not willing to help us sort this issue out
Thank you for taking the time to read our response!