Great idea and great personal service here in Houston, TexasBUT the website is a problem (and I'm being very charitable here)Continually stallsWon't accept notesMost of the items I need are not on the site and I have to make too many time consuming special requestsThe logout button should be on the home screenIt kept kicking out my credit card information when I tried to set up a new cardI had to call customer service, only to find out that the system did take my credit card infoI've used the service or timesEach time, I've rec'd an email immediately following my delivery so I could rate the service and give a tipNo email this last timeI went to the website, logged in, and did the review of my shoppers service (star) and tried to leave the tip but the system wouldn't confirm, so I had to call customer service AGAINThey weren't able to tell me if the tip went throughVery frustrating
Great idea and great personal service here in Houston, TexasBUT the website is a problem (and I'm being very charitable here)Continually stallsWon't accept notesMost of the items I need are not on the site and I have to make too many time consuming special requestsThe logout button should be on the home screenIt kept kicking out my credit card information when I tried to set up a new cardI had to call customer service, only to find out that the system did take my credit card infoI've used the service or timesEach time, I've rec'd an email immediately following my delivery so I could rate the service and give a tipNo email this last timeI went to the website, logged in, and did the review of my shoppers service (star) and tried to leave the tip but the system wouldn't confirm, so I had to call customer service AGAINThey weren't able to tell me if the tip went throughVery frustrating