Shir Transport

Initial Business Response / [redacted] (1000, 5, 2014/09/05) */ Company Respond to Revdex.com Case # [redacted] - [redacted] September 5, Revdex.com of Chicago, IL Serving Chicago and Northern Illinois Area Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite Chicago, IL XXXXX Phone: (XXX) XXX-XXXX Fax: (XXX) XXX-XXXX Re: Revdex.com CASE ID #: [redacted] - [redacted] Dear Revdex.com, Please note that Shir Transport is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer's claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Company Claims Processing Agent) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues As per Revdex.com terms and regulations, we respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint againstThus will ensure a fair investigation for both the customer as well as the company Please provide the following supportive Documents to your complaint (FRONT AND BACK): Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations) We urge the customer to submit additional information as soon as possible so that we may address his/her issuesAs we will not be able to validate nor investigate this matter any further until the requested documentation is rendered We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing Very Truly, Customer Service Department - Shir Transport Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) As noted in my original complaintThey demanded cash before they started anythingI gave them cash and they gave me no receiptThey stater to explain their paperwork and then changed the rules to my move and fraudulently tried to hit me up for additional money($1500.00) Also demanding cash"I asked for my original cash back." I was told to a chanceThe on-site movers said that they would wait in their truck until I resolved things on the phone with the manage of ShirThey took my money, the paperwork, receipt, etcwhile I was on the phone with their manager at Shir who told them to exitThey robbed me of my cash and tried to rip me off for more moneyThey should be put out of business Consumer Response / [redacted] (4200, 18, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot open files and do not see a resolution proposal

Dear Revdex.com, This issue was resolved Simple miscommunication, the clients claim process was stuck in processing due to and document that was not returnedWe have since reached out to the client and resolved this issuesThank you for your help

Initial Business Response /* (1000, 5, 2014/09/05) */
Company Respond to Revdex.com Case # [redacted] - [redacted]
September 5, 2014
Revdex.com of Chicago, IL
Serving Chicago and Northern Illinois Area
Revdex.com of Chicago & Northern Illinois
330 North Wabash Avenue, Suite 3120...


Chicago, IL XXXXX
Phone: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
Re: Revdex.com CASE ID #: [redacted] - [redacted]
Dear Revdex.com,
Please note that Shir Transport is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer's claims/complaints against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Company Claims Processing Agent) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
As per Revdex.com terms and regulations, we respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against. Thus will ensure a fair investigation for both the customer as well as the company.
Please provide the following supportive Documents to your complaint (FRONT AND BACK):
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations).
We urge the customer to submit additional information as soon as possible so that we may address his/her issues. As we will not be able to validate nor investigate this matter any further until the requested documentation is rendered.
We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing.
Very Truly,
Customer Service Department - Shir Transport
Initial Consumer Rebuttal /* (3000, 7, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As noted in my original complaint. They demanded cash before they started anything. I gave them cash and they gave me no receipt. They stater to explain their paperwork and then changed the rules to my move and fraudulently tried to hit me up for additional money. ($1500.00) Also demanding cash. "I asked for my original cash back." I was told to a chance. The on-site movers said that they would wait in their truck until I resolved things on the phone with the manage of Shir. They took my money, the paperwork, receipt, etc. while I was on the phone with their manager at Shir who told them to exit... They robbed me of my cash and tried to rip me off for more money. They should be put out of business.
Consumer Response /* (4200, 18, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot open files and do not see a resolution proposal

Dear Revdex.com, This issue was resolved. Simple miscommunication, the clients claim process was stuck in processing due to and document that was not returned. We have since reached out to the client and resolved this issues. Thank you for your help.

Dear Revdex.com, 
This issue was resolved. 
Simple miscommunication, the clients claim process was stuck in processing due to and document that was not returned. We have since reached out to the client and resolved this issues. Thank you for your help.