Shirey's Auto Sales, Inc.

We try our hardest to insure each customer is satisfied with their purchase.Miss [redacted] did return with a driveability concern after delivery. Upon our inspection we found the original plugs and wires were present and sent it out to an idenpendent service facilityto be repaired at no charge to...

thecustomer. This repair eliminated the driveability issue. She returned from a trip and requested that we inspect the power steering system for a leak and she was without transportaion. We provided at no charge a very clean,low mileage loaner car and advised her she was free to use it at herconvenience. Her vehicle was again taken to an independent service facility were no problem was found. Iadvised her that if she had issues in the future her regular mecha nic or the Suzuki factory store would be able to submit it to her extended warranty company.We had the vehicle Delaware state inspected on 03-09-2015. It passed all parts of the inspection except a blown ta il light bulb. We repaired the bulb prior to delivery. While the vehicle was back due to the power steering concern on 04-07-2015, we had it re-inspected and it passed. See attached.The customer purchased and took retail delivery of the vehicle 03-09-2015. At that time she signed a "we owe" slip stating that the deal was complete, and listed no items or repairs were owed to the customer. See attachedThe vehicle is at our facitilty at 2500 Bay Rd., Milford De.,and the customer has been advised that she may pick it up at her convenience

Review: On March 9, 2015 I arrived to Shirey’s Auto Sales, located at 2500 Bay Road, Milford, Delaware, 19963, and purchased a black in color, 2008 Suzuki XL7, 4 door SUV, VIN# [redacted]. While signing paperwork, an employee named [redacted] stated that they were going to get the vehicle cleaned up so, I may drive it home. After leaving the dealership, I was going home with my vehicle and the vehicle began to jerk back and forth and would not stay at a consistent speed. An hour after leaving the dealership I had to take the vehicle back and spoke with [redacted] on the issue. [redacted] attached a machine to the vehicle and admitted that the vehicle I just purchased was “fouling out” and stated “that he had to replace plugs, plug wires, and sensors, because when washing the vehicle they pressured washed under the hood and water had soaked the plugs, plug wires and sensors.” [redacted] further advised me “to take the truck home, and bring it back on Monday, March 16, 2015”. On Monday, March 16, 2015 at approximately 9:15 a.m., I arrived back to the dealership with the vehicle as requested by [redacted]. On Tuesday, March 17, 2015, I spoke with [redacted] on the phone and he stated that “he had the plugs, and plug wires fixed; however, he had to order the sensors.” [redacted] further stated “that I could come get the truck and that it was okay to drive, that he would call me when the sensors would come in.” After I left work on March 17, 2015, I arrived at the dealership at approximately 7:30 p.m. and found my vehicle parked behind a locked gate, after being told by [redacted] that the vehicle would be pulled in front of the dealership and my keys placed in the center console. I called [redacted] on his cell phone, cell number 1-[redacted] answered the phone and I asked why my vehicle wasn’t pulled in front of the dealership and instead locked behind a gate. [redacted] stated “he was at a car auction and he did not know why the vehicle was not pulled towards the front.” [redacted] further stated “that he would not be able to return to the dealership for another hour.” I advised that I would return the next day around 7:30 pm to pick my truck up. On Wednesday, March 18, 2015, I returned at approximately 7:30 pm and noticed my truck parked in the front of the dealership and was able to drive my vehicle home. On Friday, March 20, 2015, I was on my way to work and starting hearing a loud roaring noise coming from the vehicle. I proceeded to work and then back home. I then took the vehicle to the Camden Wal-Mart were my boyfriend added power steering fluid to the vehicle and the roaring sound stopped. On Saturday, March 21, 2015, the loud roaring sound had returned while I was on my way to work. After work, I returned home and my boyfriend, again, added more power steering fluid to the vehicle. This same day at approximately 5:00 p.m. I called [redacted] on his cellphone and made him aware of the power steering issue and the loud roaring noise and [redacted] advised me that he wanted me to bring the vehicle back to the dealership on Monday. On Monday, March 23, 2015, I proceed to the dealership and stopped at the Wawa, in Milford, Delaware, to get a coffee. While at the Wawa, I attempted to get out of my car and the driver side had locked me inside of my vehicle and would not open. I pressed the unlock button; however, the car door still would not open. I had to crawl across the vehicle to the front passenger side door, to exit my vehicle. I went in to the store and upon exiting I had to press in and up down on the exterior handle while pressing the unlock button on my key fob and the driver side door finally disengaged the locking mechanism and allowed me to enter my vehicle. I then proceeded to the car dealership and arrived at approximately 9:00 a.m. Upon parking my vehicle, I again could not exit the driver side door and had to roll the window down and open the door using the exterior handle. I exited the vehicle and saw [redacted] on the dealership grounds and he stated “Hi Mrs. [redacted], How are you today?” In a state of frustration due to all the issues I have had with this vehicle I stated “not to [redacted] good!!” [redacted] responded “Why! What is wrong?” I stated “I am bring the vehicle back because of the power steering fluid leaking and that I had to replace the power steering fluid every 2 days.” Also, I made [redacted] aware of the door not opening from the inside and the hatch back not opening either. After I advised [redacted] of the issues he looked at the door handled and stated that was easy to fix, I took him to the hatch back and again advised him that I was unable to open it and [redacted] stated “it had to be something turned off inside of the glove box”. [redacted] further stated “The hatch back not opening may be due to the sensors needing to be replaced and that the sensors were in and he was going to replace them and take care of all of the problems that I pointed out.” I stated “I need a vehicle to take me back and forth to work” [redacted] stated “he would give me a rental car from his lot to use until my vehicle was fixed.” I left the lot with a Chrysler Sebring after [redacted] stated “only one other owner had owned the vehicle and that it was reliable to use while they fix my truck”. On Wednesday, March 25, 2015, at approximately 12:30 p.m., I called [redacted] on his cell phone to ask if my truck was done. [redacted] stated “That the power steering pump had to be replaced and that he had replaced it.” [redacted] further advised “he had to take the truck to the Suzuki shop to have the sensors reset”. I later called [redacted] again on Thursday, March 26, 2015, and [redacted] stated “he would call be back in a hour and half because he had to find out why they haven’t brought the truck back to the dealership from the Suzuki shop and that the sensors were replaced”. I never received a call back. On Friday, March 27, 2015, I call [redacted] on his cell phone and he did not answer so, I called the car dealer ship at 302-[redacted] and a female employee answered the phone. I told her who I was and was attempting to find out if my truck was done. The lady told me to hold on and that she was going to check. The lady returned to the phone and said that the truck was done that I could come and get it. At approximately 3:00 p.m. I arrived to pick my truck up and an employee named [redacted] told me that my truck was parked on the other side of the building. [redacted] went into the dealership to obtain my keys and gave them to me to drive my vehicle home. After getting the keys, I entered my truck and shut the door. I turned the vehicle on and all warning lights on my dash board were still on. I attempted to exit my driver side door to check the hatch back and was locked, again inside of my vehicle. I had to roll the window down stick my hand out the window and open the door using the exterior handle. I exited the vehicle and went to the hatch back and it too was not fixed. I got back in my vehicle, left the drive side door open and drove around the building to the front entrance of the dealer ship. I went inside of the dealership and saw [redacted]. I advised [redacted] of the lights still being lite on my dashboard and the driver side door and hatch back not being fixed as promised by [redacted] followed me outside my vehicle and stated “the truck was never taken to the Suzuki shop and that it was taken to another garage, who told [redacted], that he had to take it to the Suzuki shop to have the sensors reset”. [redacted] advised “that I would have to bring my truck back to the dealership on Monday, March 30, 2015, so that [redacted] could take it to the Suzuki and to deal with [redacted] because he was just a middle man”. I stated “ I was not taking the my truck back home only to bring it back in two days because it was not fixed as promised by [redacted]”. “I further advised [redacted] to tell [redacted] that I was here and that I am not satisfied with the service provided by the dealership and that I have not even made one payment on my vehicle and have had so many issues.” “I further stated to [redacted] to let [redacted] know that I was not making a payment on this vehicle because of all the issues I have had.” [redacted] responded “Mrs. [redacted] I do not blame you and I understand. I would not make a payment either”. I again left the car dealership with the Chrysler Sebring and came home. I called the financial company, [redacted], customer service (1-[redacted]) and spoke with an employee named [redacted]. I advised [redacted] that I wanted to cancel the loan due to all the problems I have had with the vehicle. [redacted] stated “I cannot just cancel the loan that I need reassignment papers faxed to them from the car dealership”. [redacted] stated “If the dealer ship refused to give me the reassignment papers, to call the finance company back and they will take it to a higher department in their financial company, who will investigate the issues”. [redacted] further stated “I was inside my 30 day grace bracket, that if I was not satisfied with the vehicle, I could cancel the loan and return the vehicle without repercussions”. On Saturday, March 28, 2015, I called [redacted] on his cell phone and asked him if he was going to be at the car dealership today. [redacted] informed me “I will be there for about 15 minutes, why what is up?” I proceed to explain to [redacted] “I wanted to cancel the loan because nothing was fixed that was promised to me, I am having too many issues with the vehicle, since I signed for the loan, I have had the car at my house for about 3-4 day tops, and that another employee at the dealership told me that he never took the vehicle to the Suzuki shop.” I then confronted [redacted] about lying to me on the 26th by him stating “he had to find the Suzuki shop to find out why they haven’t returned the vehicle to the car dealership” I further explained “I was not paying one payment on the vehicle and that I had spoken with the finance company on the 27th and they advised me that he needs to fax them the reassignment papers to cancel the loan”. [redacted] stated “that his wife is have complications with their number 9 child and that he didn’t have time to deal with it”. [redacted] further stated “that he was not going to cancel the loan, to bring the rental car back to the dealership and I can pick my truck up and deal with the Suzuki shop myself because it was not his problem”. [redacted] then hung the phone up on me. I then called the finance company and spoke to [redacted]. I explain to [redacted] that I had spoken with [redacted] on the 27th and that [redacted] advised me that if [redacted] refused to cancel the loan to call them back and [redacted] advised me that I would have to call the [redacted] gave me my account number and told me that I may not be able to contact them until Monday, March 30, 2015, but to try anyway”. [redacted] further informed me that when I contact [redacted], to find out what my warranty covers, after they tell me to tell them what was going on with the vehicle.” I then gave permission to [redacted] to stop all payments being made on the vehicle and she complied. I called [redacted] and left my name, number, and account number and requested to have someone contact me.Desired Settlement: Due to not being satisfied with the vehicle and the service provided by Shirey’s Auto Sales, I will be returning the vehicle and requesting the cancellation of the loan within my 30 day bracket, which expires April 9,2015. I am further requesting a full refund of the $1000.00 that was used as a down payment on the vehicle and the $200.00 paid in taxes and tags

Business

Response:

We try our hardest to insure each customer is satisfied with their purchase.Miss [redacted] did return with a driveability concern after delivery. Upon our inspection we found the original plugs and wires were present and sent it out to an idenpendent service facilityto be repaired at no charge to thecustomer. This repair eliminated the driveability issue. She returned from a trip and requested that we inspect the power steering system for a leak and she was without transportaion. We provided at no charge a very clean,low mileage loaner car and advised her she was free to use it at herconvenience. Her vehicle was again taken to an independent service facility were no problem was found. Iadvised her that if she had issues in the future her regular mecha nic or the Suzuki factory store would be able to submit it to her extended warranty company.We had the vehicle Delaware state inspected on 03-09-2015. It passed all parts of the inspection except a blown ta il light bulb. We repaired the bulb prior to delivery. While the vehicle was back due to the power steering concern on 04-07-2015, we had it re-inspected and it passed. See attached.The customer purchased and took retail delivery of the vehicle 03-09-2015. At that time she signed a "we owe" slip stating that the deal was complete, and listed no items or repairs were owed to the customer. See attachedThe vehicle is at our facitilty at 2500 Bay Rd., Milford De.,and the customer has been advised that she may pick it up at her convenience