Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I previously sent you a mail of resolve also; I am satisfied w/the resolve on this issue Regards, [redacted]
December 2, 2015Revdex.comServing Western Pennsylvania [redacted] ***RE: ID [redacted] ,We subsequently met with [redacted] and in the interest of customer relations, as a gesture of good will, we replaced her tires with new ones*** [redacted] also now understands that regular tire rotation will insure even wear and longer tread lifeShe has told me on several occasions that she is completely satisfied and will continue to do business with Dave Hallman Hyundai in the future.Regards,David M [redacted] General Manager
[redacted] *, [redacted] signed a lease agreement with Hyundai Motor Finance on May 25th, 2016to lease a Hyundai Elantra, VIN# [redacted] That agreement stipulated shewould make monthly payments of $259.57.In an effort to assist [redacted] in purchasing her new lease, Dave Haliman Hyundai agreed to paythe remaInIng balance of her prior leaseCheck #50281, dated May 31, for the amount of$2503.05, was sent to Hyundai Motor Finance, however, the check was applied to the newleaseWhen it was determined the funds had been misapplied by Hyundal Motor Finance oursales manager, Quinton S [redacted] , met with [redacted] and her counsel to reach a resolution.Together, we contacted Hyundai Motor Finance to resolve the situation, they reassured her Ifshe continued to make the regularly scheduled payments on the new lease the matter wouldbe resolved.In addition, Dave Hallman Hyundai issued check# [redacted] dated September 27, for theamount of $to cover wear and tear costs associated with the previous lease as acourtesy to her.Sales Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
January 25, 2016Revdex.com [redacted] ***RE: ID [redacted] ***Dear [redacted] ,On September 21st, the Hyundai Tiburon, belonging to the [redacted] , was brought to us for the two items as noted in the attached documentsThe first was a request for a lube, oil and filter change and the second was for a noise when the clutch was depressed and a shifting concern.We found a defective pressure plate that made contact with the clutch discThese parts carry a month factory warrantyOur Service Manager petitioned for and received assistance from Hyundai Motor America to correct the concern at no charge to the customerDuring the repair there was no evidence of any damage to the flywheel and none would be expected given the repair and low mileage.Now we come to January of this yearOur Assistant Service Manager, Jamin S***, is the person who spoke with the [redacted] Jamin provided the price quotes and the updates including the process of removing the transmission and clutch components for inspection, a very labor intensive jobWe were given authorization for $to remove the transmission and clutch assembly to determine what had failedThe [redacted] were provided with a list of the failed parts and a price to replace them.Again we petitioned Hyundai for assistance with the repairs but the request was deniedPlease note this vehicle is now years old and the clutch components carry a month factory warranty because they are an item that is subject to wear and tear through use of the vehicleWhen the [redacted] elected to decline any repairs I chose to reassemble the vehicle at our expense as a goodwill gesture for any and all misunderstandings that might have taken placeDave Hallman Hyundai did participate in the cost of the diagnosis and reassembly as an equal partner.I am offering a 15% parts and labor discount toward the [redacted] next maintenance and/or repair as a gesture of goodwillAt this point no farther assistance can be provided regarding the clutch and we will consider the case closed.Sincerely, John H***Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I previously sent you a mail of resolve also; I am satisfied w/the resolve on this issue Regards, [redacted]
December 2, 2015Revdex.comServing Western Pennsylvania [redacted] ***RE: ID [redacted] ,We subsequently met with [redacted] and in the interest of customer relations, as a gesture of good will, we replaced her tires with new ones*** [redacted] also now understands that regular tire rotation will insure even wear and longer tread lifeShe has told me on several occasions that she is completely satisfied and will continue to do business with Dave Hallman Hyundai in the future.Regards,David M [redacted] General Manager
[redacted] *, [redacted] signed a lease agreement with Hyundai Motor Finance on May 25th, 2016to lease a Hyundai Elantra, VIN# [redacted] That agreement stipulated shewould make monthly payments of $259.57.In an effort to assist [redacted] in purchasing her new lease, Dave Haliman Hyundai agreed to paythe remaInIng balance of her prior leaseCheck #50281, dated May 31, for the amount of$2503.05, was sent to Hyundai Motor Finance, however, the check was applied to the newleaseWhen it was determined the funds had been misapplied by Hyundal Motor Finance oursales manager, Quinton S [redacted] , met with [redacted] and her counsel to reach a resolution.Together, we contacted Hyundai Motor Finance to resolve the situation, they reassured her Ifshe continued to make the regularly scheduled payments on the new lease the matter wouldbe resolved.In addition, Dave Hallman Hyundai issued check# [redacted] dated September 27, for theamount of $to cover wear and tear costs associated with the previous lease as acourtesy to her.Sales Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
January 25, 2016Revdex.com [redacted] ***RE: ID [redacted] ***Dear [redacted] ,On September 21st, the Hyundai Tiburon, belonging to the [redacted] , was brought to us for the two items as noted in the attached documentsThe first was a request for a lube, oil and filter change and the second was for a noise when the clutch was depressed and a shifting concern.We found a defective pressure plate that made contact with the clutch discThese parts carry a month factory warrantyOur Service Manager petitioned for and received assistance from Hyundai Motor America to correct the concern at no charge to the customerDuring the repair there was no evidence of any damage to the flywheel and none would be expected given the repair and low mileage.Now we come to January of this yearOur Assistant Service Manager, Jamin S***, is the person who spoke with the [redacted] Jamin provided the price quotes and the updates including the process of removing the transmission and clutch components for inspection, a very labor intensive jobWe were given authorization for $to remove the transmission and clutch assembly to determine what had failedThe [redacted] were provided with a list of the failed parts and a price to replace them.Again we petitioned Hyundai for assistance with the repairs but the request was deniedPlease note this vehicle is now years old and the clutch components carry a month factory warranty because they are an item that is subject to wear and tear through use of the vehicleWhen the [redacted] elected to decline any repairs I chose to reassemble the vehicle at our expense as a goodwill gesture for any and all misunderstandings that might have taken placeDave Hallman Hyundai did participate in the cost of the diagnosis and reassembly as an equal partner.I am offering a 15% parts and labor discount toward the [redacted] next maintenance and/or repair as a gesture of goodwillAt this point no farther assistance can be provided regarding the clutch and we will consider the case closed.Sincerely, John H***Service Manager