Shishi, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Shishi's response is factually wrong and inappropriate in that it blames the consumer for their wrong.  The fact is, Shishi is very concerned about every single dollar and will be penny wise but dollar foolish.  That is the case here.  Shishi sold damaged goods but has lost a loyal customer and others should be warned as well.  DO NOT PATRONIZE THIS BUSINESS BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCTS.  Further, the fact that they use my name in their response, to bring ridicule upon me, is disgusting and something that others should be aware of.  SHISHI WILL DO ANYTHING TO NOT TO LOSE A DIME, INCLUDING THROWING THEIR CUSTOMERS UNDER THE BUS IN A PUBLIC FORUM.  If you do not want this to happen with you, do not shop there.The fact of the matter is, neither I nor Shishi could have discovered the stain upon purchase because the lighting in their store is so terrible.  When I brought the item back, they did not see the stain (they claimed there was no stain) until it was brought to the window where, in better light the stain became obvious.  If Shishi could not discover the stain in their regular store light when I brought it back, how could they have seen it when the initial purchase was made?Further, their claims that they were being accommodating are disingenuous.  When trying to return the item they told me that they did not have the credit line of [redacted] and if they took back every product that they sold damaged or defective, they would be out of business.  Thus they were making it clear that they have had this issue in the past and that they refused to accommodate those customers either.  This is certainly not a benevolent retailer.  This is a money hungry store, that uses high pressure tactics to sell you items.  If you find out that an item they sold you under these high pressure tactics is damaged, they will refuse to refund your money.NY's UCC 2-608 allows a buyer to revoke the acceptance of goods if there was a nonconformity that could not be easily discovered at the time of acceptance.  After finding the lack of conformity in the goods, I promptly returned them as per the [redacted] and Shishi is breaking the law by not accepting them.Shishi is also in violation of the implied warranty of merchantability.  A stained dress is not fit for the purpose it was sold.  As such, it is Shishi's legal responsibility to either refund me the money or deliver a new good.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Shishi's response is factually wrong and inappropriate in that it blames the consumer for their wrong.  The fact is, Shishi is very concerned about every single dollar and will be penny wise but dollar foolish.  That is the case here.  Shishi sold damaged goods but has lost a loyal customer and others should be warned as well.  DO NOT PATRONIZE THIS BUSINESS BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCTS.  Further, the fact that they use my name in their response, to bring ridicule upon me, is disgusting and something that others should be aware of.  SHISHI WILL DO ANYTHING TO NOT TO LOSE A DIME, INCLUDING THROWING THEIR CUSTOMERS UNDER THE BUS IN A PUBLIC FORUM.  If you do not want this to happen with you, do not shop there.The fact of the matter is, neither I nor Shishi could have discovered the stain upon purchase because the lighting in their store is so terrible.  When I brought the item back, they did not see the stain (they claimed there was no stain) until it was brought to the window where, in better light the stain became obvious.  If Shishi could not discover the stain in their regular store light when I brought it back, how could they have seen it when the initial purchase was made?Further, their claims that they were being accommodating are disingenuous.  When trying to return the item they told me that they did not have the credit line of [redacted] and if they took back every product that they sold damaged or defective, they would be out of business.  Thus they were making it clear that they have had this issue in the past and that they refused to accommodate those customers either.  This is certainly not a benevolent retailer.  This is a money hungry store, that uses high pressure tactics to sell you items.  If you find out that an item they sold you under these high pressure tactics is damaged, they will refuse to refund your money.NY's UCC 2-608 allows a buyer to revoke the acceptance of goods if there was a nonconformity that could not be easily discovered at the time of acceptance.  After finding the lack of conformity in the goods, I promptly returned them as per the [redacted] and Shishi is breaking the law by not accepting them.Shishi is also in violation of the implied warranty of merchantability.  A stained dress is not fit for the purpose it was sold.  As such, it is Shishi's legal responsibility to either refund me the money or deliver a new good.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] Has been a customer of our establishment for the past 4 years and been receiving a vip treatment from day 1 that included a vip card that provides her with a discount on all shopping with us. With regards to this case, [redacted] left the store on 3.**.15 with a brand new,...

undamaged dressed, just like all the other clients who purchased that specific style. She returned 4 days later and not as she claimed in her declaration that she returned on the very next day. We can provide the video footage from our surveillance cameras to verify the date of first purchase and when she next visited our store. When [redacted] returned she presented us with a stained dress. We are certain that the damage did not occur in the store (it would have been visible upon purchase as we inspect each item after we scan the bar code when we are folding items up), and it was visible in the same lighting in our store when she came to return the item, we treated [redacted] with professional courtesy.  As we know the client, we kindly offered to provide her with a store credit, as our store policy allows you to return an item within 14 days. Even if that meant we are getting stuck with a damaged item that we are not responsible for. We also offered to pay for dry cleaning of the item given that she really loved the item and unfortunately at that time a replacement for the exact item was no longer available. While we do take time to look at each item visually prior to packing them into tissue paper and placing them in bags, it is the customer's responsibility to verify the quality of the item purchased before departure.  We cannot be responsible for any damages that occur outside our establishment. We have also been informed that [redacted] reached out to the credit card company requesting a chargeback/Refund and was denied. We apologize for any inconvenience that was caused to [redacted], but we cannot offer any other solutions at this time. Cordially, [redacted] Shishi Boutique

[redacted] Has been a customer of our establishment for the past 4 years and been receiving a vip treatment from day 1 that included a vip card that provides her with a discount on all shopping...

with us. With regards to this case, [redacted] left the store on 3.**.15 with a brand new, undamaged dressed, just like all the other clients who purchased that specific style. She returned 4 days later and not as she claimed in her declaration that she returned on the very next day. We can provide the video footage from our surveillance cameras to verify the date of first purchase and when she next visited our store. When [redacted] returned she presented us with a stained dress. We are certain that the damage did not occur in the store (it would have been visible upon purchase as we inspect each item after we scan the bar code when we are folding items up), and it was visible in the same lighting in our store when she came to return the item, we treated [redacted] with professional courtesy.  As we know the client, we kindly offered to provide her with a store credit, as our store policy allows you to return an item within 14 days. Even if that meant we are getting stuck with a damaged item that we are not responsible for. We also offered to pay for dry cleaning of the item given that she really loved the item and unfortunately at that time a replacement for the exact item was no longer available. While we do take time to look at each item visually prior to packing them into tissue paper and placing them in bags, it is the customer's responsibility to verify the quality of the item purchased before departure.  We cannot be responsible for any damages that occur outside our establishment. We have also been informed that [redacted] reached out to the credit card company requesting a chargeback/Refund and was denied. We apologize for any inconvenience that was caused to [redacted], but we cannot offer any other solutions at this time. Cordially, [redacted] Shishi Boutique

Review: I bought a dress from a merchant named Shishi. They put it in the bag and I brought it home. Later on that day, a friend came over and she wanted to see the dress. I pulled it out and she noticed that there was a stain on the dress. I did inspect it before I left the store, however, Shishi is so dimly lit that it is impossible to see the stain and thus I did not discover it until I was in better light. The very next day, I went to the merchant. When I brought it back to show it to them, I had to show the merchant the dress in the store window because it was so dimly lit, and only then did he see the stain. The merchant refused to give me a refund. The merchant then offered half responses which were unacceptable. First, they offered to get the dress cleaned for me. However, I bought a new dress, not one that was stained, and may have the stain come out with a dry cleaning. Thus I refused that offer.The merchant then offered to contact the manufacturer and see if they could get a replacement. I would be happy to take a replacement but the merchant wanted to keep the dress while contacting the manufacturer and informed me if the manufacturer turned them down they would only give me a store credit. That is not acceptable.I bought a new dress. I will accept either an exact new replacement or a refund. It is clear that the merchant wants to make sure that someone else takes the loss (the customer or the manufacturer) and not them. That is not acceptable.Desired Settlement: I will either accept an undamaged replacement of the exact dress or a full refund.

Business

Response:

[redacted] Has been a customer of our establishment for the past 4 years and been receiving a vip treatment from day 1 that included a vip card that provides her with a discount on all shopping with us. With regards to this case, [redacted] left the store on 3.**.15 with a brand new, undamaged dressed, just like all the other clients who purchased that specific style. She returned 4 days later and not as she claimed in her declaration that she returned on the very next day. We can provide the video footage from our surveillance cameras to verify the date of first purchase and when she next visited our store. When [redacted] returned she presented us with a stained dress. We are certain that the damage did not occur in the store (it would have been visible upon purchase as we inspect each item after we scan the bar code when we are folding items up), and it was visible in the same lighting in our store when she came to return the item, we treated [redacted] with professional courtesy. As we know the client, we kindly offered to provide her with a store credit, as our store policy allows you to return an item within 14 days. Even if that meant we are getting stuck with a damaged item that we are not responsible for. We also offered to pay for dry cleaning of the item given that she really loved the item and unfortunately at that time a replacement for the exact item was no longer available. While we do take time to look at each item visually prior to packing them into tissue paper and placing them in bags, it is the customer's responsibility to verify the quality of the item purchased before departure. We cannot be responsible for any damages that occur outside our establishment. We have also been informed that [redacted] reached out to the credit card company requesting a chargeback/Refund and was denied. We apologize for any inconvenience that was caused to [redacted], but we cannot offer any other solutions at this time. Cordially, [redacted] Shishi Boutique

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Shishi's response is factually wrong and inappropriate in that it blames the consumer for their wrong. The fact is, Shishi is very concerned about every single dollar and will be penny wise but dollar foolish. That is the case here. Shishi sold damaged goods but has lost a loyal customer and others should be warned as well. DO NOT PATRONIZE THIS BUSINESS BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCTS. Further, the fact that they use my name in their response, to bring ridicule upon me, is disgusting and something that others should be aware of. SHISHI WILL DO ANYTHING TO NOT TO LOSE A DIME, INCLUDING THROWING THEIR CUSTOMERS UNDER THE BUS IN A PUBLIC FORUM. If you do not want this to happen with you, do not shop there.The fact of the matter is, neither I nor Shishi could have discovered the stain upon purchase because the lighting in their store is so terrible. When I brought the item back, they did not see the stain (they claimed there was no stain) until it was brought to the window where, in better light the stain became obvious. If Shishi could not discover the stain in their regular store light when I brought it back, how could they have seen it when the initial purchase was made?Further, their claims that they were being accommodating are disingenuous. When trying to return the item they told me that they did not have the credit line of [redacted] and if they took back every product that they sold damaged or defective, they would be out of business. Thus they were making it clear that they have had this issue in the past and that they refused to accommodate those customers either. This is certainly not a benevolent retailer. This is a money hungry store, that uses high pressure tactics to sell you items. If you find out that an item they sold you under these high pressure tactics is damaged, they will refuse to refund your money.NY's UCC 2-608 allows a buyer to revoke the acceptance of goods if there was a nonconformity that could not be easily discovered at the time of acceptance. After finding the lack of conformity in the goods, I promptly returned them as per the [redacted] and Shishi is breaking the law by not accepting them.Shishi is also in violation of the implied warranty of merchantability. A stained dress is not fit for the purpose it was sold. As such, it is Shishi's legal responsibility to either refund me the money or deliver a new good.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,