Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Shishi's response is factually wrong and inappropriate in that it blames the consumer for their wrong The fact is, Shishi is very concerned about every single dollar and will be penny wise but dollar foolish That is the case here Shishi sold damaged goods but has lost a loyal customer and others should be warned as well DO NOT PATRONIZE THIS BUSINESS BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCTS Further, the fact that they use my name in their response, to bring ridicule upon me, is disgusting and something that others should be aware of SHISHI WILL DO ANYTHING TO NOT TO LOSE A DIME, INCLUDING THROWING THEIR CUSTOMERS UNDER THE BUS IN A PUBLIC FORUM If you do not want this to happen with you, do not shop there.The fact of the matter is, neither I nor Shishi could have discovered the stain upon purchase because the lighting in their store is so terrible When I brought the item back, they did not see the stain (they claimed there was no stain) until it was brought to the window where, in better light the stain became obvious If Shishi could not discover the stain in their regular store light when I brought it back, how could they have seen it when the initial purchase was made?Further, their claims that they were being accommodating are disingenuous When trying to return the item they told me that they did not have the credit line of [redacted] and if they took back every product that they sold damaged or defective, they would be out of business Thus they were making it clear that they have had this issue in the past and that they refused to accommodate those customers either This is certainly not a benevolent retailer This is a money hungry store, that uses high pressure tactics to sell you items If you find out that an item they sold you under these high pressure tactics is damaged, they will refuse to refund your money.NY's UCC 2-allows a buyer to revoke the acceptance of goods if there was a nonconformity that could not be easily discovered at the time of acceptance After finding the lack of conformity in the goods, I promptly returned them as per the [redacted] and Shishi is breaking the law by not accepting them.Shishi is also in violation of the implied warranty of merchantability A stained dress is not fit for the purpose it was sold As such, it is Shishi's legal responsibility to either refund me the money or deliver a new good In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] Has been a customer of our establishment for the past years and been receiving a vip treatment from day that included a vip card that provides her with a discount on all shopping with usWith regards to this case, [redacted] left the store on 3.**with a brand new, undamaged dressed, just like all the other clients who purchased that specific styleShe returned days later and not as she claimed in her declaration that she returned on the very next dayWe can provide the video footage from our surveillance cameras to verify the date of first purchase and when she next visited our storeWhen [redacted] returned she presented us with a stained dressWe are certain that the damage did not occur in the store (it would have been visible upon purchase as we inspect each item after we scan the bar code when we are folding items up), and it was visible in the same lighting in our store when she came to return the item, we treated [redacted] with professional courtesy As we know the client, we kindly offered to provide her with a store credit, as our store policy allows you to return an item within daysEven if that meant we are getting stuck with a damaged item that we are not responsible forWe also offered to pay for dry cleaning of the item given that she really loved the item and unfortunately at that time a replacement for the exact item was no longer availableWhile we do take time to look at each item visually prior to packing them into tissue paper and placing them in bags, it is the customer's responsibility to verify the quality of the item purchased before departure We cannot be responsible for any damages that occur outside our establishmentWe have also been informed that [redacted] reached out to the credit card company requesting a chargeback/Refund and was deniedWe apologize for any inconvenience that was caused to [redacted] ***, but we cannot offer any other solutions at this timeCordially, [redacted] Shishi Boutique
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Shishi's response is factually wrong and inappropriate in that it blames the consumer for their wrong The fact is, Shishi is very concerned about every single dollar and will be penny wise but dollar foolish That is the case here Shishi sold damaged goods but has lost a loyal customer and others should be warned as well DO NOT PATRONIZE THIS BUSINESS BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCTS Further, the fact that they use my name in their response, to bring ridicule upon me, is disgusting and something that others should be aware of SHISHI WILL DO ANYTHING TO NOT TO LOSE A DIME, INCLUDING THROWING THEIR CUSTOMERS UNDER THE BUS IN A PUBLIC FORUM If you do not want this to happen with you, do not shop there.The fact of the matter is, neither I nor Shishi could have discovered the stain upon purchase because the lighting in their store is so terrible When I brought the item back, they did not see the stain (they claimed there was no stain) until it was brought to the window where, in better light the stain became obvious If Shishi could not discover the stain in their regular store light when I brought it back, how could they have seen it when the initial purchase was made?Further, their claims that they were being accommodating are disingenuous When trying to return the item they told me that they did not have the credit line of [redacted] and if they took back every product that they sold damaged or defective, they would be out of business Thus they were making it clear that they have had this issue in the past and that they refused to accommodate those customers either This is certainly not a benevolent retailer This is a money hungry store, that uses high pressure tactics to sell you items If you find out that an item they sold you under these high pressure tactics is damaged, they will refuse to refund your money.NY's UCC 2-allows a buyer to revoke the acceptance of goods if there was a nonconformity that could not be easily discovered at the time of acceptance After finding the lack of conformity in the goods, I promptly returned them as per the [redacted] and Shishi is breaking the law by not accepting them.Shishi is also in violation of the implied warranty of merchantability A stained dress is not fit for the purpose it was sold As such, it is Shishi's legal responsibility to either refund me the money or deliver a new good In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] Has been a customer of our establishment for the past years and been receiving a vip treatment from day that included a vip card that provides her with a discount on all shopping with usWith regards to this case, [redacted] left the store on 3.**with a brand new, undamaged dressed, just like all the other clients who purchased that specific styleShe returned days later and not as she claimed in her declaration that she returned on the very next dayWe can provide the video footage from our surveillance cameras to verify the date of first purchase and when she next visited our storeWhen [redacted] returned she presented us with a stained dressWe are certain that the damage did not occur in the store (it would have been visible upon purchase as we inspect each item after we scan the bar code when we are folding items up), and it was visible in the same lighting in our store when she came to return the item, we treated [redacted] with professional courtesy As we know the client, we kindly offered to provide her with a store credit, as our store policy allows you to return an item within daysEven if that meant we are getting stuck with a damaged item that we are not responsible forWe also offered to pay for dry cleaning of the item given that she really loved the item and unfortunately at that time a replacement for the exact item was no longer availableWhile we do take time to look at each item visually prior to packing them into tissue paper and placing them in bags, it is the customer's responsibility to verify the quality of the item purchased before departure We cannot be responsible for any damages that occur outside our establishmentWe have also been informed that [redacted] reached out to the credit card company requesting a chargeback/Refund and was deniedWe apologize for any inconvenience that was caused to [redacted] ***, but we cannot offer any other solutions at this timeCordially, [redacted] Shishi Boutique