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Shivani Refrigeration & Air Conditioning, Inc.

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Reviews Shivani Refrigeration & Air Conditioning, Inc.

Shivani Refrigeration & Air Conditioning, Inc. Reviews (1)

Review: I called Savani Refrigeration and Air conditioning (located on [redacted] ###-###-####) on 7/** to help fix my HVAC system. I told them the system was not cooling. They told me there would be a flat fee of $150.00 for a technician to come to my home. I agreed to have them send someone. When there service technician arrived at my home I told him that I heard a clicking sound coming from the unit which is located outside on the side of my house. He went outside and looked at the unit and dertermined it needed Freon and the filter was dirty. He used my hose to clean out the filter and recharged the unit. This took no more than a half hour. I was charged an additional $340.00 with my bill now totaling $490.00 for a half hours work. The compressor was not checked at this time. I was told by the service technician [redacted] to call him back (not the office) if there were any more problems.

The a/c worked for about a month. At this point I called [redacted] on 8/** to let him know the unit was not working. Several days past and I did not here from him so on Monday 8/** I personally went to the companies office and spoke with a women who identified herself as the manager. I told her what had been done (or not done) and told her I thought I was charged way too much for the service. She didn't comment on this but said she would set up another appoinment for me. [redacted] was sent back to my house on 8/** and now told me I needed a new compressor or a whole new unit. At this point I felt like I was given the old bait and switch. This service technician never really diagnosed the problem the first time and only on the 2nd visit did he take a more detailed look at the unit. he should have done this in the first place.Desired Settlement: To give me a partial refund due to an excessive charge for services rendered.

Business

Response:

In response to the customer complaint, I wish to say that we did service the customer central air conditioner and we fixed a leak on the condenser coils and clean the coils with condenser cleaner and water supplied by the customer. We did not touch the filter as he claimed and the filter is next to the blower section which is in the customer's house.Also, if the comperssor was defective it was not going to cool the customer home throughout the steaming hot days that we had.

The customer came into our office after approximately forty five days to say that his unit is not cooling so we gave him another appointment. The mechanic went out and found that the compressor is defective. He asked us to get the price for a compressor. He was given the price of six hundred seventy dollars and twenty seven cents , which is the cost price for the compressor. He was further advised that because the air conditioner is nearly ten years old he should replace the whole condenser. He declined on this and he said he wanted his whole payment refunded.

On september *, 2013 he came into our office @ 8.30 am and spoke to the general manager and he again made his demand for full refund and he was denied same.

As a settlement we are willing to supply labor to install a new compressor-the customer can purchase his compress at the supply house.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It has become obvious Shivani Refrigeration & Air Conditioning, Inc. is not the most honest company. As I mentioned in my previous e-mail, there was no leak fixed and as proof this alleged repair is not written on the receipt. My next step, if this is not resolved in an acceptable manner, is to take this company to small claims court. I prefer not to go this route, but I do not see another solution.

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Description: REFRIGERATION EQUIPMENT-COMMERCIAL-SALES/SERVICE

Address: 2259 Westchester Avenue, Bronx, New York, United States, 10458

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WWW.shivanionline.com

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