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Shively Motors Reviews (8)

---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Fri, Jan 24, at 2:PM Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: [email protected] /> Dear Revdex.com, Shively Motors called me at 11:AM today, Jan24, and stated that this morning my car finally duplicated what I was experiencing on Jan7, and on Jan18, The Service Consultant proceeded to tell me that the fuel pump was bad in the [redacted] and that my fuel gauge was not registering correctly The service consultant told me that he was ordering a new fuel pump My question is why did the fuel pump not work on Jan7, but worked Jan10-17, and then again not work on Jan18, but again on Jan20-23, and then not again on Jan24, 2014??? It seems odd to me that the fuel pump is only working on days when the temperature is above degrees F I also discussed with the Service Consultant about the rental car and if I couldn't get a different car that still has WD or all wheel drive that is better on gas mileage He responded that [redacted] would not approve of a rental that is not a [redacted] product Thus, this is why I was rented a truck I then asked if Shively's would help assist me with paying for the gas for this truck The service consultant would have to present this information to the General Manager of Shively At 12:noon, Shively calls me back, at work, and I was told that Shively's spoke to the case manager from [redacted] and he approved a rental car for as many days as it takes until my [redacted] is fixed and [redacted] also approved a rental car that was another make and model (other than a Dodge) if that meant a smaller WD or all wheel drive vehicle I accepted the offer from [redacted] to go with a smaller rental car starting at 3:PM on Jan24, [redacted] "The only way to have a friend is to be one." -- Ralph Waldo Emerson

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regarding recent complaint # [redacted] The business stated they had failed to pay due to a inter-company errorIt has been three weeks since their response and I still have not received the paymentI believe this shows the integrity of this companyAs far as the financing errorwhen the vehicle arrived, my only option was to not accept there "New" interest rate or lose my down-payment placed at the time of the orderI attempted to resolve these issues with the businessI went to the lot on three different occasions and the salesman was either busy or was not available Regards, [redacted]

[redacted] in responce to the complaint that you received from [redacted] I would just like to say that we at Shively Motors are doing everything we can do to make this situation betterThe one thing I would like **[redacted] to know is we are doing everything in our power to solve this problemWe have been in touch with [redacted] tech advisors to inquire if they have seen or heard of this condition and if so what did it take to correctThis is not a known product condition but we were advised to inspect wiring to fuel pump and inspect fuel pump which we have completedWe are now looking in to the powertrain control module but have not been able to verify that as the problem at this timeThe problem with determining the condition, both times it was towed in to us, the vehicle started and ran fine which makes it a difficult problem to findWe all so tried to make this as easy as possible on our customer by supplying **[redacted] with a wheel drive vehicle as she requested since you can not rent a car with studded tires and we did offer to reimburse **[redacted] the difference in the fuel money between her car and the wheel drive truckWe are continuing to work on this problem and hope to have it resolved very soon I am not sure how much more we could do at this time to make a unpleasant situation betterThank you [redacted] ***

In response to the Revdex.com claim from [redacted] , we would like to extend an apology and an offer of a $referral payment to [redacted] Jason was under the understanding that a check had been sent out, however in our research of this claim discovered that in fact it was notWe apologize and will make it right As far as the hats, I spoke with Jason and he does not recall ever discussing hats as we did not have any to give nor did we stock any hats at the time If giving the customer two hats will make her happy with us again, we'd be glad to order her two hats specifically for her We would have made these issues right much sooner, however we are just now finding out about the situation months later The customer stated that the vehicle came in a few months later after the order was placed, but if fact it only took about weeks This was actually shorter than the 6-weeks for sold orders The order was placed on 3/15/and she picked up her new [redacted] on 4/26/ As far as the interest rate of 0% being quoted, we would have never quoted a 0% rate on a factory order as we do not know what the rebates and incentives will be when a sold order arrives We explained that there is a possibility that there may be 0% but it would only be for months at best She ended up financing the [redacted] for months at 3.64% All in all, we are very surprised that this customer feels this wayWhen she left she couldn't have been more excited, telling us about how she was going to upfit the vehicle and put bigger tires on it and other future plans for the [redacted] This seemed to us like a very happy customer Every thing was fine and great even after she left the finance office where she would have known that the interest rate was not 0% We are wondering why this was never brought up or made an issue during the time she was taking delivery of her new *** Jason H [redacted] has been selling new vehicles in Franklin County since and has never had this type of review with the Revdex.comThis is one of the many reasons we value Jason as an employee We also understand that nobody is perfect and we will stand by the part where we fell short and that is the referral check for $ We would like the opportunity to regain this customers trust and future business We hope to hear back soon -- Nick G***General Sales ManagerShively Motors Inc ###-###-#### [redacted] @shivelymotors.com

            Shively Motors of Chambersburg PA serviced mu T&C Chrysler touring van on MAY 14, The following complaints: R [redacted] P [redacted] has no idea how to provide real customer serviceThe GM, B [redacted] B [redacted] is not any betterThe two of them are not doing Chryslers reputation any good .I have had over years with Chrysler vehicles and good service is one of the most important products that Chrysler should be producing so that people continue to buy the Chrysler vehiclesIt is a shame I am seriously considering going with another car manufacturedDo not trust the multi-point inspection reports Shively's doesThey are not filled out with the correct data or not filled out at all My T&C touring van is till under OEM warranty, because these reports are not filled out correctly I was surprised at an inspection Shively's told me that my OEM tires at 23,mi needed to be replacedJust so happened that there was tire special going onService tech told me that tires would not pass inspection so I authorized them put the Dunlop tires on that Chrysler was having, which was buy get one free I told the service rep that I really would like Michelin tires but he said that they would be a whole lot more but if I wanted a cost estimate he would write it up At no time did he offer me the same special buy, Michelin tires get one freeI talked to my local repair shop in S [redacted] , PAand he explained that he thought the tires would have probably passed inspection and why S [redacted] garage told me to call the state police which I did The state police offered to go inspect my old tires This is what the police found: There was only one tire not two (as listed on service report) that would have not passed inspection The policeman told me that the service tech told him that they offered me the Michelin tires as the same deal as the Dunlop tires and I refusedIf that would have been offered I would have gone for it in all probably So I ended up paying Shively's garage $for inspection of a T&C touring van that has 23,mi and is in still like new conditionThe reason I had Shively's do the inspection was that I have some vibration going on in the wheels when I brakeThe service tech assured me it was because I needed new tires and a front end alignmentSo after $I still have the problem with the vibration So now I am off to W [redacted] to another Chrysler service center to try an find out what the vibration is while my car is under warranty

We are sorry for the delay, however, we where waiting for an answer to our response first The Revdex.com closed this issue since the customer had not responded We have since mailed a check to the customer We have already answered the issue of the financing The salesman has no record of the customer trying to contact about the finance issue and she apparently never left any messages during these claimed visits We were always under the impression that the customer was happy with her purchase and experience and this complaint is the first we knew of an issue We are correcting the part that is possible This is all the resolution that we can offer Nick G [redacted] General Sales Manager Shively Motors Inc ###-###-#### [redacted] @shivelymotors.com

I have to tell you my experience at Shively motors is how car buying should beThis was our day, we had decided we wanted a sublime green challenger skat pack and we had located one hours from our home that was exactly what we wantedI spoke to the salesman set the appointment, we got to the dealer and we were so disappointedThe car was not cleaned up, it still had road salt on it, (this was in june) then they would not even come close to the value of our trade so we leftWe were there about hoursOn the drive home my husband decided to stop at Shively Motors, Jay was our sales man, very pleasant, amazing salesmanWe sat down he got on his computer found several that were close to what we wanted but I had my heart set on sublimeSo we built one in sublime but they discontinued that colorMean while they valued our trade and I can say they were very fair on the value we never even questioned itWe left settling for a BblueHe said he would look for one in sublime but we didn't feel hopefulJay calls me the next day he found our car in Ohio, He kept looking, which I can say pleased meThen he drove there and picked it up we were in our car within the week, no headachesWe went to pick it up we were there approxhour doing financingThey were all so was efficient, I can tell you from sales to financing to service that was the best I have ever been treated at a dealer, last week I found a blemish on the mirrors factory mistake, they ordered two new mirrors no hassleHe noted I wanted a brochure for the car he found me oneHe took care of every little detail of our purchase, and was not pushy or overbearingI can say I will definatly give them all my businessThey also have free inspection, deal on oil changes

In response to the Revdex.com claim from [redacted] , we would like to extend an apology and an offer of a $referral payment to [redacted] Jason was under the understanding that a check had been sent out, however in our research of this claim discovered that in fact it was notWe apologize and will make it right As far as the hats, I spoke with Jason and he does not recall ever discussing hats as we did not have any to give nor did we stock any hats at the time If giving the customer two hats will make her happy with us again, we'd be glad to order her two hats specifically for her We would have made these issues right much sooner, however we are just now finding out about the situation months later The customer stated that the vehicle came in a few months later after the order was placed, but if fact it only took about weeks This was actually shorter than the 6-weeks for sold orders The order was placed on 3/15/and she picked up her new [redacted] on 4/26/ As far as the interest rate of 0% being quoted, we would have never quoted a 0% rate on a factory order as we do not know what the rebates and incentives will be when a sold order arrives We explained that there is a possibility that there may be 0% but it would only be for months at best She ended up financing the [redacted] for months at 3.64% All in all, we are very surprised that this customer feels this wayWhen she left she couldn't have been more excited, telling us about how she was going to upfit the vehicle and put bigger tires on it and other future plans for the [redacted] This seemed to us like a very happy customer Every thing was fine and great even after she left the finance office where she would have known that the interest rate was not 0% We are wondering why this was never brought up or made an issue during the time she was taking delivery of her new *** Jason H [redacted] has been selling new vehicles in Franklin County since and has never had this type of review with the Revdex.comThis is one of the many reasons we value Jason as an employee We also understand that nobody is perfect and we will stand by the part where we fell short and that is the referral check for $ We would like the opportunity to regain this customers trust and future business We hope to hear back soon -- Nick G [redacted] General Sales Manager Shively Motors Inc ###-###-#### [redacted] @shivelymotors.com

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