Shleppers Holdings LLC dba Shleppers Moving & Storage

I have used Shleppers for four moves over the last ten years and have been very pleased with them each time. I've found the movers to be incredibly professional, efficient, and friendly. On our most recent move (from a 2 bedroom apartment to a suburban house with two floors and basement), the movers worked a very long day in hot weather and remained friendly and efficient throughout. I have often recommended Shleppers and I will continue to do so.

Review: Shleppers processed unauthroized charges. Lost my belongings. Broke funiture. Sales person, [redacted] left a verbal threat on my voicemail prior to move. Missing 1/2 of a sofa, a chandelier and 3 boxes of belongings. At the time of delivery I SPECIFICALLY wrote on the contract "DO NOT PROCESS ANY CHARGES UNTIL MY DELIVERY IS COMPLETE, THIS IS NOT AUTHORIZED". I did not authroize this and it needed to be reconciled as I was missing expensive items and excessive breakage of furniture. With regards to the missing items, Shleppers told me it was on the next truck the following week and lied telling me the truck broke down etc...turns out when I told them I was calling the police they had to confess that they didn't put my things on the second truck. The [redacted], [redacted], has NEVER returned a call, try to work this out and now I am stuck with EXCESSIVE damages, thousands of dollars in Missing items and that is only the beginning. I went on local NBC news to express how horrible and irresponsible this company is. The employees are trained to lie to tell customers anything they want to hear and because there are so few forms of recourse for HORRIBLE movers, they don't care. Well, I do and everyone needs to be be aware of them.Desired Settlement: in addition to refunding the cost of the move which was scheduled on April [redacted] and as of May [redacted] I still do not have my missing boxes and JUST received my damaged sofa and chandelier. This company needs to be exposed for the inexcusive and unacceptable business practices. Processing credit cards without authorization, not returning customer phone calls and emails for days and days at a time, lying about everything and threatening customers...Not tolerable.

If you would like a copy of the threatening voicemail or a copy of the paperwork NOT aurthorizing the charges I can forward.

Business

Response:

Tell Dear [redacted], We are actively working to rectify the issues related to your move. At present, it is our understanding that you are in full receipt of your belongings and we have now progressed to addressing your issues. We understand your concerns and frustrations and are working to directly address the claims that you have filed. As we are in the process of working to remedy the situation we do not yet have a clear and final determination of your claim(s) but we understand that the emotional experience of moving can cause and assure you that we will do everything in our power to respond to your claims to everyone’s satisfaction. Thank you

Review: This was our third time using Shleppers for our move. The first two times weren’t too bad at all. In fact, the first move was wonderful. However, this last time was a complete nightmare – from the horrible customer service ([redacted] and [redacted]) to the misfits that were assigned to move us.

I’ll start out with the movers themselves. These guys seemed pretty good on day 1 when they came to pack the apartment up. However, on the second day is where things got rocky. They had horrible attitudes and could care less about our belongings (I will provide more detail when I get to the point where they destroyed our furniture). We moved from one elevator building to another. The movers told me that our couch was too big and would not fit in the elevator, so they would need me to pay them extra to bring it up the stairs. We paid them extra charge in cash, but were later informed by our building Super that they in fact had used the elevator. He caught on to their scheme when he overheard the three movers joking about getting the extra money out of us.

To make matters worse, the men carelessly handled our furniture (as witnessed by multiple employees in our building) and literally ripped the legs off of a very expensive desk. Additionally, they flipped our dresser on its top while moving it. This cased a large crack down the side of the piece. When confronted about this the men just shrugged their shoulders and said that customer service would handle it.

After this nightmare experience we contacted customer service about the broken furniture and the fraud that took place.

Human resources contacted us about the money and their behavior weeks ago and we have not heard a peep since.

The customer satisfaction people have been of little to no help. They have offered us a payment of $250 to reimburse us for the damaged furniture, which is an absolute insult. The desk was damaged so bad that the screws were ripped out of the wood making it unable to be repaired. The desk was purchased brand new for $1,600. After multiple calls and emails they told us that they reimburse damaged furniture based on weight not value. I was able to get them up to $500, but that’s not even a quarter of the value of the two items combined. I have since declined their offensive reimbursement.Desired Settlement: I would like to be compensated properly so I can replace the furniture that was destroyed and for the fraudulent funds that were taken from us be their employees.

Business

Response:

Hi [redacted],We appreciate you taking the time to reach out to us to discuss your concerns with your previous move. Our claims process is standardized with the rest of the industry due to liability constraints and regulations but we understand your frustrations and are happy to increase our claim beyond what we are obligated to a full and final offer of $100.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I find it shocking and alarming that this business thinks that it is okay that their employees acted careless with our property. This wasn't a minor scratch, they destroyed our furniture and I will not accept the money that they are offering given the fact that this was not an accident. I am prepared and able to prove that this was negligence on the part of the movers. Additionally, they have yet to respond or acknowledge the fraud from their employees who conned us out of money.

Regards,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for reaching out again regarding your issues withyour move. We are happy to hear you have previously had great experiences withour team. As we have explained on several previous occasions, we are willing tocompensate far beyond what we are legally obligated to provide and have offeredto go far beyond our liabilities and industry regulations. Our offer stillstands should you wish to accept it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The company destroyed and damaged over $2,000 worth of property. Additionally, their employees fraudulently took $200 in cash from us and the company has yet to address this issue. We would be willing to settle for $1,000 plus the $200. Otherwise, we have already filed a suit with the Small Claims Court and will see them there to settle this with a judge. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I booked Shleppers for a move on 04/**/2015, and I provided them with an itemized list of my items that need to be moved. As I was packing the items, I noticed I had extra items than originally expected. I contacted Shleppers to update the list, and was told that the update has been made and was sent a link to a new contract agreement that included the updated items. I followed the instructions in the link and gotten a confirmation that my list was of items was updated. On the day of the move, I was waiting for the movers at the new location and had asked my roommate to let the movers in and show them to the room where I had put the items that needed to be moved at the first location. I received a phone call from the movers when they had gotten to the first location to pick up the items stating that there were extra items that were not on their list. I specifically instructed them to take the extra items and I would pay any extra charges that may be incurred as a result of having the extra items moved. The movers stated they would take the additional items. When they had arrived at my new apartment, I noticed that two storage containers of my work clothes were not present. I had asked the movers what happened and they stated they brought everything that was on their list. I contacted Shleppers and spoke with customer service the same day, April [redacted], and was told that the movers did not receive the updated list of items that need to be moved, and that the company would redeliver the items that were left behind at the old apartment by the very latest on Friday 04/**/2015 because their schedule was busy and they could not arrange for anything earlier than that. I had to go back to work the following day and because I did not have any work clothes, I had to buy new clothes since the old ones were at my last apartment. On Thursday, I had not heard from the movers about the time that they would deliver my items on Friday, so I gave them a call, and spoke with customer service again, and at this time I was told that they would redeliver the items as a courtesy to me and blamed me for their movers leaving my items behind because "my roommate told the movers not to take the two storage containters", even though I specifically instructed the movers to indeed take the items over the phone. I was not given any details of a redelivery for Friday on Thursday. On Friday, I called Shleppers again and was told they had no availability to redeliver on Friday but they would redeliver on Saturday. On Saturday, I had not heard anything from Shleppers, so I called them and was transferred to a voicemail for the dispatcher and left a message. I waited close to two hours and have not heard anything back, so I decided to call again. When I called the second time, I was told to call back Monday and speak to customer service to schedule the redelivery, even though I was told that the redelivery would happen at the very latest on Friday 4/*/15. Because I was getting the run around, I had decided to retrieve my items using a taxi service from Upper Manhattan to Queens, over the weekend because I needed my work clothes and the movers did not keep their word of redelivering my clothes. Not only did I get several false promises, but I also had to spend more money on buying work clothing as well as a taxi, and take the time out of my own schedule to transport these items myself, thereby doing the job I had paid the movers to do in the first place.Desired Settlement: I would like to be reimbursed at least partially for the time, effort, and money I had to put into correcting the moving company's mistake as well as an apology for poor customer service and being blamed for the movers' mistake.

Business

Response:

Shleppers would like to apologize to [redacted] for inconvenience caused as a result of her move. Disputed amount is accepted and a release will be sent via email.Thank you

Review: We used Shleppers to move us, and they damaged our new cabinets in our new house. We contacted customer service and they offered us an unfair price to fix the brand new cabinet. They asserted that they are only liable for $0.30 per pound; however, the item being moved was not damaged. The issue at hand is that, the item being moved was not damaged, but a fixed structure in the kitchen, specifically a brand new cabinet in a newly constructed house. Therefore the $0.30 per pound does not apply because the cabinet was not being moved and was stationary. The space they needed to pass through was narrow and they were grossly negligent by failing to cover the cabinets with blankets. I specifically asked them if they would prefer the front door or the door from the garage and they chose the garage. After it was damaged I required they move through the front door, and I notified [redacted], the team leader of the damage immediately. He took pictures and told us that customer service would work to resolve the issue in a fair manner. They did not. My wife was fraudulently induced to sign the agreement with the understanding they would pay for damage they caused. The amount they offered would not be sufficient to fix or replace the cabinet. Given these were brand new cabinets and they were notified immediately of the damaged they caused they should be replacing the cabinet. We received an estimate from the builder who installed the cabinets and provided a fair third party estimate.Desired Settlement: The builder provided an estimate of $425, which we want sent as a check, or they can pay a repair person directly to come and fix the cabinet.

Business

Response:

Customer [redacted] had a move with Shleppers Moving & Storage on July **, 2013. On July ** customer contacted Shleppers customer service about damage to a cabinet and dresser. Customer was instructed to send pictures of damages and get an estimate of repair. On September ** we received an email with a cost of $425.00 to repair damages and pictures. A reply email was immediately sent to customer requesting an estimate of repair on company letterhead or invoice from a real company. Customer then sent over a typed up word document of an estimate (see attached). Another reply email was sent to customer that the word document previously sent would not be acceptable and to request an official estimate on an invoice or company letterhead. To date we have not received an official estimate of repair for cabinet. Customer valuation option was .30 per pound per article (see attached)

Business

Response:

We would like to offer the customer the amount of $450.00. Customer will have to contact customer service to sign a release before payment can be made.

Hey everybody. I was helping my mother move from Miami to St. Petersburg recently. I researched many moving companies. They all have good reviews and bad reviews. It was such a hard process but Shleppers had more good reviews than bad and I had a good feeling so we reached out and had them come over for an in home estimate. We decided to go with them as our moving company because we liked them and the price was very competitive and fair, especially for such a long move. They showed up, ON TIME, and came prepared; they brought loads of boxed, wardrobe boxes, tape, pads, and dollies. One of the workers had called in sick at the last minute so the Branch Manager (Sharon) came to help. He helped Carlos and Ariella (who had come in from NY to do the move). They were GREAT. The were careful, they were friendly and helpful. And they were so patient. They did the load out in about 3 hours. They arrived in St. Petersburg on time and prepared once again. They moved everything in in about 3 hours. They never once complained or griped about the walk from the elevator or the amount of boxes or furniture of anything. We couldn't be happier with the work they did; the quantity or quality of the work. This company is the best one around. I wish they were closer to me, because I have to move soon and I don't want to use anyone else. If you need a moving company, and you are near a Shleppers, USE THEM. They are simply the best. Truly, for the time that they were moving my mother, they treated her like she was their mother. I am blessed to have found them. Sharon, Carlos, Ariella: thank you so much for all your help and your wonderful attitude.

Wow..... What a wonderful experience. This is the second time that I have use this company to make a move on my behalf. Both moves were "spur" of the moment moves and this company was simply AMAZING!!!

This second move was to get equipment from one location to my Harlem offices. During the move I gave the instructions for one location for the pickup and it was at a different address. The blessing of the moving company was when I called by representative from Shleppers, Ms. T[redacted], she understood my mistake and corrected my error even when the truck was at the wrong location. I give my respect to this company.two thumbs up....

Review: On June [redacted] we received a quote from Derek W of Shleppers Moving and Storage to move my family from New York, NY to Weston, CT.

The quote was accurate as to what was being moved with the exception of 4 items, a dining table, two benches, and a bookshelf, all of which collapse/disassemble. Shleppers was notified of these changes via phone call in advance of the move.

On July [redacted], the day of the move, the foreman for the moving crew told me that they did not have a someone to disassemble my children’s crib and bunk bed, nor the bed from the master bedroom. This is something that is clearly stated they would have provide in the estimate and is noted under the “other services” section of the estimate. The foreman himself had to disassemble the furniture, using my tools which we luckily not packed (and owned in the first place). The foreman then proceeded to tell us that:

1. While the quote included beds and crib, to him that only meant mattresses, not the beds or crib themselves.

2. He was not aware that he needed to bring wardrobe boxes which were listed on the quote and confirmed with Derek W.

3. The “Television or Radio Console”, 2 “Chests”, and “Bureau” listed on the quote needed to be noted as “oversized”.

Nowhere on the estimate does it say anything about these terms. A reasonable person would read the estimate and not expect these terms to be redefined.

About an hour after arriving the foreman stated that he may not have space in the truck and that we needed to call the company to see if they could get another truck out. We called both the company and Derek W to try and figure out what was going on and after multiple calls over a period of hours were not able to get in touch with either.

We called other moving companies and [redacted] to arrange rental truck, nothing was available at either on such short notice. My wife and I ended up leaving to go see if we could arrange for a rental truck directly from a [redacted] center.

While we were gone, the foreman called us and told us he was leaving because the truck was full, while neither my wife nor I were at the house to check if the truck was full.

We tried calling the Shleppers one more time and was able to get someone from the operations center on the line. The representative was seemed flabbergasted at how this could happen and was able to arrange for a truck for the next day. She sent an estimate that I needed to ok in order to get the truck reserved and a credit card authorization form. She even stated I could dispute this with the company. So in my response I ok the estimate but ask that they wait before charging my card so that I could speak with someone , they never called to discuss as requested in my email.

My next step was to call [redacted] with which I had used to pay for the move, they advised me to try and resolve with the company, but that they would mark the charge for the second day as under review. Through multiple attempts over the next few weeks to contact them to no avail, I allowed [redacted] to dispute the charge. After multiple contacts by [redacted], I reached out to Shleppers again and was finally able to speak with a customer service representative. I was informed that since so much time had passed without me trying to reach out, that there was nothing they could do. It did not seem to matter that I had reached out on multiple occasions and was never called back.Desired Settlement: Though I do not believe I should be responsible for most of the cost of the 2nd pickup, I do agree that I owe them for the 4 additional items. I have offered to split the cost of the second pickup with Shleppers but they are not willing to do anything to correct this situation.

Business

Response:

Shleppers Moving

& Storage cares very much about the integrity of its clients, moves and

sales process. During this move in question, the customer was explained

everything in detail and confirmed the additional services and related costs by

signing off on the new agreement for the second day. This is further supported

by his two unsuccessful attempts at chargebacks on his [redacted] card. We followed

the proper process for move day increases and the customer agreed to everything

in writing on the 1st day of move that turned into a 2 day move. It is unfortunate that this is the manner in which this is being

handled but all services were provided as stated and billed as required and

agreed to by the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You are correct, it is unfortunate that this has to be handled this way. You indicate that everything was explained, yet you have yet to explain how a bed means just a mattress, how a crib means just a mattress, how bunk bed means just a mattress, how I am supposed to know that certain furniture items should be denoted as "oversized", and why the crew had no one to take apart the furniture as indicated in the contract? I tried to clear this up with you the day of the "first move", however after 9 phone calls to you on the day of the move with no response, I'm not sure what my options were. I acknowledge that I added a dining table and benches to the move, I fully expected to be charged to bring them, I also acknowledge that a bookshelf was not included in your estimate, again, fully expect to pay for that. But please advise why if these were the only extra items, a second moving truck was required? Please also explain why much more than this was left for the second move. Please provide a inventory of where the estimate was exceeded and with what items. The moving crew claimed the truck could hold 1250 cubic feet, the estimate provided was for 843 square feet. Are you saying that these 4 items took up more than 400 square feet? Also if you will read back through the correspondence I ok the move, but ask someone to call before charging my card. This was so someone could explain to me how the square feet between the estimate and the moving date inexplicably doubled. Again you didn't do that. At the very least, detail for me what items made up the additional 800 square feet (the difference between the initial estimate (843), the size of the truck (1250), and the "Extra CF" (450) item on the second quote. I am making a good faith offer to split the cost of the "2nd move" with you. Please consider this. At the very least, your estimate was off tremendously, I can not be expected to know how many CF a bed or linen box equals. If all my items are listed, I assume you got the CF correct.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for the frustration of the unexpected 2nd moving day added due to additional items. At this time we would like to offer you $200.00 as a full and final offer. Please contact us at [redacted] Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will consider the matter has been resolved once I hear back from the business on how to receive the partial refund.

Sincerely,

Review: They promised to have everything resolved in 30 days from orig complaint. This was another lie told by them.

The total cost we are debating is $3,245.25. This is half the total cost of the move, minus an additional $100 deposit we had to give in the beginning. They charged us this amount to my card before the movers even showed up on the date of delivery. We had gone with this company because they had promised 4 men to unpack our stuff. They only came with 2.

We priced out our move and Schleppers was the 2nd lowest price… We received a total price of $1,000 lower, but Schleppers promised we would have 4 of their own men since the other cheaper company would only bring 2 of their men and outsource the other 2 to another company. So it took double the time and was not done right at all with most boxes just stacked up in the garage and not in their clearly labled rooms. (due to the fatigue of two men doing a whole huge truck).

After the Schleppers 2 men showed up, they were upset as well… they said that Schleppers only sent down 2 of their men and that nobody else was coming. So they agreed we were blatantly lied to about the extra 2 men, and we could have saved $1,000 on the total move upfront by going with the other company. On top of this, half of our boxes were just piled up in the garage (pic attached), not put in the clearly labeled right rooms, so I had to move all of these boxes the next day myself and hurt my already bad back. They never put the bed together (what was delivered of it minus the headboard). My wife and I have been sleeping on the mattress on the floor for over the last month as well. (pics attached if needed)

Our headboard never showed up… The movers said it had been broken (of which we never saw it), and it would be replaced… Then when the head office called, they said they can’t fix it, and they’ll work something out. They also broke my new bbq grill, and the back to our nice armoire has a huge hole in it that wasn’t there before. Lastly, I had an expensive box full of liquor (according to the home office, they weren’t even supposed to move), but they had packed it in their truck and it never showed up in my new location. We had also been charged this amount before they showed up!

If you have any questions or need any further details, please call me . I have been totally lied to about service and things that were done were done by either doing them wrong or breaking personal items and then ignoring us. They knew they are in the wrong and offered us an insulting amount of $250 last week and want us to sign something saying we won't make any complaints against them and denying their liabliitly. I would lik e to have this resolved as soon as possible. Thanks for your help.

[redacted]Desired Settlement: Full refund of the 2nd half of the move which they broke things, misplaced or lost items and didn't do the moving job they said, resulting in sloppy not correct job in double the time.

Business

Response:

Customer [redacted] had a long distance move from New Jersey to North Carolina.As stated in our pre-moving paperwork all long distance jobs are charged half at the time of pick up and the balance on theday of delivery. [redacted] had a claim for damages which a settlement was offered and declined. At this time we would like to increase the previous settlement offer to $500.00 as a full and final offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. How is this communicated to the business?Sincerely, [redacted]

Review: I engaged Shleppers to move the contents of my professional office to a location three blocks away on the [redacted] of Manhattan. The move occurred on December *, 2014. After I unpacked, I found the following: One of the legs of my desk chair had been broken off; it was irreparable. A table lamp that had worked previously, no longer worked. My framed psychology internship certificate was found wrapped in newspaper among some files; the glass in the frame had shattered. My 2' X 3' framed oil painting from South Africa was MISSING. My framed doctoral degree was MISSING.

On January **, 2015, I received an email from Customer Relations stating that after a thorough review, Shleepers could offer me $50.00 to settle my entire claim; I refused it. No apologies; no explanations; no serous attempt to make me whole. The MISSING items were never found.

On January **, 2015, I mailed a letter to [redacted], [redacted] of Shleepers. In it, I outlined the outcomes of my move and asked if he would be willing to review the settlement offer in my case. It's been two weeks since that time and I've received no acknowledgement of my request from anyone at Shleepeers.

That is why I am filing this complaint with the Revdex.com now.Desired Settlement: I'd like a partial refund of my bill.

Business

Response:

In response to customer [redacted] claim, based off coverage option chosen the claim was settlement was increased.At this time we would like to offer customer [redacted] $100.00 as full and final settlement offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Two losses ---my doctoral degree and oil painting --- are irreplaceable. The damage to a lamp, desk chair and framed license amounted to a replacement costs over $400. Schleppers should acknowledge its GROSS NEGLIGENCE in this move and offer a settlement that is proportionate to my losses. $100 as a settlement figure is unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

At this time we would like to offer customer $250.00 as a full and final settlement. Please a release will be sent to customer.Thank you

Very good experience. Organized, professional, careful in packing and moving everything out. Also a very competitive price. I am very pleased with my experience, would recommend Shleppers and will use them again!

Review: I hired Shleppers to move my grandmother's furniture from New Jersey to Lake Arrowhead, CA. They didn't show up on delivery date; they were hard to get in touch with; they weren't organized/prepared for the move; and finally, they broke several of the antiques including a mirror and a coffee table.Desired Settlement: Shleppers did not complete the service on time, and damaged property that cannot be replaced; therefore, it should should give me a refund. Additionally, I've learned from colleagues that it has a habit of under-performing and not taking care of the customer in general.

Business

Response:

Dear [redacted] We are attempting to rectify this situation though we were never directly contacted for a claim or complaint regarding this matter. We would like to offer compensation and sent paperwork to assist with this via email and are waiting to receive back so we can continue with the process. We apologize for this experience and work to assist our customers to ensure satisfaction. However, with nearly forty years experience in moving, we do not have a habit of under-performing or not takingcare of the customer. We recognize that issues occur and actively work to make things right, as we are in this situation.

Review: We hired Shleppers to move our apartment from [redacted] to [redacted] on February *, 2016. Before agreeing to hire them, they assured us our furniture would be wrapped (i.e. in bubble wrap, blankets, etc...) and cared for professionally by Shelpper's movers and moved in a Shlepper's truck. They also assured us they took certain precautionary measures to their truck (eg cleaning, proper padding) and that the move would take from 9am - 5pm in a single day (we agreed to pay a little extra to have them pack us the day before).

On the day of the move, the movers showed up with a small Budget rental truck that could fit only 400 cubic feet --- not the Shelpper's truck that we were told would be necessary to move our items of approx 800 cubic feet.

When the move began, the movers did not take any care to wrap our possessions at all, nevertheless up to the standard that we were told they would. Some items were simply covered in masking tape (but no actual wrapping). Others were not properly disassembled (for examples, drawers were left in dressers, table and chair legs were not removed). When my husband pleaded with them to disassemble the bed frame before transporting it, they refused, and ultimately shattered the entire frame, and thus the bed had to be thrown out. Nothing was properly wrapped or protected. Ultimately, this complete lack of regard for our possessions resulted in nearly every single item being either heavily damaged or destroyed. More on that below.

During the move, around 5pm, before the movers had even finished emptying our old apartment, their truck broke down outside our new apartment (they had to make multiple trips given the size of the truck they showed up with, even though we had been told before the move that everything would be moved in one trip). At this point, they left our furniture (including 2 beds) unattended on the street in the rain and in the lobby of our building. This lasted for about 4 hours until the truck was fixed. During that time, the workers made little effort to have the truck fixed, did little to help the move progress, and ultimately left my husband to carry items himself back and forth from the old apartment to the new apartment in the rain, while they sat around waiting for the new apartment to be fixed. At this point, the movers revealed to us that they were not in fact Shlepper's employees at all. In fact, Shlepper's had hired them as independent contractors. Shlepper's outsourced the job to unqualified people without telling us.

At the new apartment building, the movers could not figure out how to get either of the couches into an elevator to my apartment so they attempted to bring one up the stairs. When they could not get the couch around the bend (after breaking the sleeper part of the couch and tearing the fabric) they left the couch in the stairs for the next 5.5 hours. At the end of the night they left the couch in the garbage room. Through their carelessness and incompetence, the couch was structurally damaged to the point that it had to be thrown out, which it was. At least it was already in the garbage room.

Around 10pm, after many desperate calls to Shleppers and with half of our furniture still sitting in the lobby of our old building and out in the rain on the street, they finally sent an actual Shleppers moving team. They were the ones who finished the move at close to 11:45pm, although by that time, almost all of our furniture was ruined. The real Shlepper's team was in such shock at the damage that they took dozens of pictures, as did we. They said to us (as did all of the attendants at both our old and new buildings), that they had never seen destruction during a move like what happened to us. The Shelpper's team also told us that not a single item was transported in accordance with the standards that are supposed to be used. They even demonstrated for us how certain items (like our table), should have been moved.

Throughout this whole ordeal, my husband and I were trying to both watch these movers and care for our twin 9-month babies.

In the end, the movers completely destroyed our bed, two couches and dresser. They also damaged our armoire, two other dressers, dining room table, dining room table chairs, TV stand, both of our babies cribs, rocking chair and ottoman. Several other items were damaged (and stolen) too, but the list would be too exhaustive to mention every single item.

We have been trying to amicably resolve this situation with Shelppers for the past month, but they have been uncooperative, mean and even used threats to try to make us go away.

The entire experience has been a nightmare. We greatly appreciate your help!Desired Settlement: We want $5000 in damages for the unreparable completely destroyed items.

Business

Response:

To Whom It May Concern, This is in response to Revdex.com complaint # [redacted] / [redacted] - 2/*/2016 Please note the following actions were taken in response to the move: The customer called on 2/1 to explain there were some issues and damages during the move. She was concerned about sleeping in the mattress on the floor because the frame had been damaged during assembly. We offered her a new bed frame. The customer states she called the carpenter while he was en route to their apartment and asked him if it was new and they told her no. We confirmed with the dispatch team, a new frame was sent. The customer’s mother answered the phone, discussed the frame with her daughter and explained they did not want a “bedbug infested frame” and declined. We offered to pur[redacted] the bed frame from the original manufacturer – we asked the customer the made, dimensions, brand, and size. The customer declined because [redacted] wanted to include it as part of the claim. Job # [redacted] / no cost to the customer – sent new crew to complete the job because the first truck broke down. The customer submitted a claim the next day (2/*) and submitted pictures of the damages. The carpenter looked at the pictures and asked if he can see them personally. He believed he could fix the majority or more of the items, but wanted to confirm. Job # [redacted] / No cost to the customer – Carpenter evaluated the damages and reported minor scratches, scrapes and dents on most of the items. The customer was offered $1,715.60 settlement release plus all repairs, materials, supplies and labor paid by Shleppers. We explained the coverage included in the move at no cost to the customer is $0.60/lb/article, the customer did not pur[redacted] additional coverage. The offer was declined. Informed us they disposed several items without giving us the opportunity to evaluate: the beige couch, shoe rack, bed headboard (evaluated), and leather couch later on and wanted full value for all the items they disposed. Job # [redacted] / no cost to the customer - customer agreed to schedule repairs and then cancelled the job – [redacted] cancelled because he wanted the damaged items to be a part of the claim. We then offered the customer $1,206.60 for the irreparable items plus repairs, supplies, materials and labor for a qualified team paid by Shleppers. The customer declined. Please note: The customer never reported any stolen or missing items, nor were those items included in the claim form they submitted electronically. Our staff was respectful and professional throughout the process; we spoke to the customer countless times, communicated professionally through email, never used profanity or threatened the customer. We have e-mail correspondence between the customer and Shleppers showing we tried to work with the customer, offered repairs, settlement offers, none of our attempts to rectify the situation were acceptable and were declined by the customer. Proposed resolution: $3,000 settlement

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted]. I would be willing to accept the $3,000 settlement proposed by the business on the condition that they also do not require me to pay the $1571 charge for the move. At present, I have disputed this $1571 charge with [redacted], and [redacted] is not holding me responsible for the charge. Therefore, in addition to receiving $3,000 from Shelepper's, I want assurance that they are not going to dispute with [redacted] the $1571 charge for the move.If this is agreeable to Shlepper's, then we will settle. Best,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Final Settlement: 1. Shleppers are offering a final settlement at the amount of $3,000.00, plus repairs of selected items that can be repaired, and we will issue the check and refund immediately upon acceptance of this settlement. 2. We would like to bring to your attention that the customer is being offered compensation valued more than double of what the contract entitles for. 3. The customer did not pur[redacted] additional coverage; hence the coverage included in the move, at no extra charge to the customer, is coverage for loss and property damage of household goods at a maximum of 60 cents ($0.60) per pound per article under Terms and Conditions, Section 1A of their contract. 4. We have also offered previously countless times to conduct repairs and we are still offering that in addition to the amount of $3,000. 5. The customer is insisting to make its own determination about the scope of the damages, and if it will be repaired or pur[redacted]d. Shleppers have sent a highly professional carpenter to the customer’s house in order to assess the damages, his view from a professional stand point was much different than the customer’s. 6. Furthermore, should the customer would have pur[redacted]d Full Value Protection, and they did not, even then, the mover has the option to either repair, replace or pay for the cost of such replacement. 7. Shleppers have acknowledged that there are been some damages while the move was conducted, but have immediately offered several remedies in a very generous and courteous way , and expect the customer to be reasonable and realistic , so we can finalize this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Shelpper's should make the check out to [redacted] and deliver it to the following address:[redacted]

[redacted]In addition, Shlepper's should reach out to me at ###-###-#### to schedule a time for the carpenter to come to make the repairs. Thanks.

Sincerely,

Used Shleppers just about a month ago.
Nothing short than GREAT start in the sales process and the actual move.
The movers came on time, they were Polite and Professional.
Packed 20 years worth of items in one day and moved us the next day from Manhattan to Westchester, everything was marked very carefully and set in our new home, nothing was damaged or even scratched.
Thank you Shleppers, Great value for the price!

Absolutely fantastic. Friendly staff and very quick move. Things were wrapped well and no damage. Would highly recommend. Relocation consultant Chris was very helpful and was quick to answer my questions and return calls. Great experience.

I've used this company twice. They were great. They went above and beyond during my move. I'll be calling today to schedule another move. I had EXCELLENT experiences with this company.

Review: I hired this company based on recommendations , they were anything but what I was told. They showed up over 3 hours late to move a one bedroom 700 sq ft from Manhattan to Riverdale. I told them I was on a time constraints due to the fact that the building I was moving to will only allow up to a certain time to move. WHEN WE FINALLY ARRIVED THERE I was told it was too late ,It took over 6 hours to pack the truck and then get to Riverdale, Which was insane. The movers are carrying my furniture in to the apt and they get to a leather loveseat. They were having a difficult time getting in so after an hour they said no way they were actually going to leave it in the hall. I was ill, so I called a relative in florida and they called their cust serv line while the move is occurring, they were rude and they said there was nothing that can be done, and they hung up.My sister called back and spoke to a [redacted] and he said he would call to the job. Finally they did get it in and they broke the door knob and bent the door. The building mgmt. said it has to be fixed by the building personnel .So the next day they immed fixed it because I was unable to close and lock the door. This is the claim see below the amounts they are willing to pay along with reasons. Door knob/lock broken Submitted cost of repair $633.99. Only 1 repair estimate submitted. Approval cost*Appearance Allowance $317.00 Stereo cabinet missing 40 Lbs. Per AMSA Weight Guide appearance Allowance $12.00Computer Chair missing 22 Lbs. Per [redacted]Appearance Allowance $6.60 Bust art piece missing /Vase broken *Denied No supporting pictures* $0.00for everything they are offering me 400.00Desired Settlement: I want the full amt for my door,639.00 I gave them a detailed bill because they cant get there I should loose 300.00 dollars because they had workers that had no clue how to move .

Business

Response:

On February **, 2014 customer [redacted] had a local move with Shleppers. On 3/**/14 customer contacted Shleppers Moving & Storage to file claim for damaged door. Customer was asked to submit 3 estimates for damaged door and then informed Shleppers Moving & Storage that damage was repaired for ($633.99). Pictures was sent to 3rd party locksmith who estimated the damage to cost $200.00. The claim settlement offer to customer was half of the submitted cost of repair for the damaged door($316.99).At this time Customer ‘s previously accepted settlement amount of $400.00 remains the same.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In response to the company,

I clearly told them at the time when they told me I had to have 3 estimates I had the door fixed. The door knob and the door itself was so damaged that I was not able to close and lock the door.I was fixed the next morning. I had no way of closing door, locking the door I had no security.

Secondly, it had to be fixed by the building personnel I was told. Schleppers first offered me 319.00 which was ridiculous, but that was for everything they lost. which totaled up to over 1,000.00 + dollars.They then they increased it to 400.00 and again not just for the door.

. I presented them with an estimate from the building for 633.99, which was clearly written out by the super who did the repair. That money was added to my rent so it had to be paid back in March of 2014.

We went back and forth and Schleppers said since you did not have any estimates other than the one submitted and they were not able to send anyone cause it was already repaired they are expecting me to accept half the money, and again that 400.00 was not just the door. Again that is unacceptable. On top of that they were going to leave my couch out in the hall because they were unable to get it in the door. What kind of professionals are these?

As I stated before there were other things missing as well including a piece of artwork that I had for a long time, they are not willing to pay anything since I don't have a picture of it why is that? because they lost a box which had all my pictures and picture frames, family photos etc. in it.

So no I am sorry I will not accept 400.00 when the door alone was 633.99. They broke it because of their own negligence and inexperience.

In June 2014,I was speaking to the rep from Schleppers and she said she will give me the 400.00, I was just getting so tired and fed up. I had my sister was on the phone with me because she was upset over the entire move and she mentioned that she contacted the Revdex.com, the woman said "Oh --- forget it now that offer is not available to you any longer and then hung up the phone, and I have not heard from them since. The last we spoke they pulled back the settlement offer so when it states that it is still available that is untrue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Sent previous offer via response to Revdex.com complaint. Customer hasn't responded.

At this time Customer ‘s accepted settlement amount of $400.00 remains the same.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I am excepting Schleppers settlement of $400 for damage to my front door thank you [redacted]

Sent from my iPhone

Sincerely,

Review: The proposal I was given was for $63.69 monthly for storage on November *, 2014, I have the proposal and the contract. About three months later I received a bill for $151 monthly. I was not informed that the proposal was switched to triple the amount, when I try: representative or they try calling me to collect the money. There is never resolved and I keep receiving bills from them now showing excess of $1700 when it should only be about $650 for the year.Desired Settlement: Honor the proposal of $64 a month with every fourth month free

Business

Response:

Customer [redacted] moved into Shleppers Storage on

November **, 2014. [redacted] had an estimate and agreed to store 130 Cubic

feet worth of furniture at the rate of $63.69. [redacted] inventory

increased to 350 cubic feet. As per Shleppers storage terms and agreement “Based

on your list of items, the monthly estimated charge for your storage is $63.69,

which includes tax. This estimate is based on the estimated amount of cubic

feet to be stored. The actual charge may vary based on the actual number of

storage vaults used which is dependent upon the actual cubic feet stored and

the dimensions of your goods.” [redacted] was notified his new storage bill was $157.50 plus $13.98 tax and sent monthly

storage invoices accordingly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was not told, or giving any type of communication that that I was quoted wrong. I received a bill in March of 2015, saying I was passed due. I was completely caught off guard, This is textbook bait and switch by the salesperson. I described with full disclosure all of the items that I needed to be moved and stored. They replied makes no sense, THE Shleppers supplied three movers and the correct truck size that was required to execute my move. The three men and the correct size truck was done perfectly for the furniture quoted to move The cubic sq feet was accurate for the truck size and the movers and the time allocated to get this job done. ( The truck and the movers performed in the timeframe that was given with no pickups are unexpected problems) The salesperson, was able to professionally get my furniture moved in the right size truck with the amount of men.I was not notified of the increase, I was only sent a bill for months afterwards showing a very different monthly fee that I was quoted. The quote for moving out of one apartment, switching furniture with my new apartment, and removing my then fiancés extras out of the apartment to the truck to be stored. This was not increased, this was the same fee that I was quoted. If the anticipated more cubic square footage than what was quoted the mover should have reported extra items not disclosed. if there was a drastic increase in cubic square footage how come the movers and the truck provided the day of the move was accurate and flawless? if there was a increase in items to be moved I'm sure I would've had to pay more for the movers that day.I disclosed every piece furniture that was going to be stored and moved. how is the day of events coded correctly and the storage increased by bills four months down the road. I was never notified I was only sent horrific bill that was never taking care of .This is unacceptable. But now, they are threatening to sell my stuff at auction. I really need help getting this bill resolved. 's Thank you,[redacted]

Sincerely,

Business

Response:

We would like to make arrangements for payment to resolve the billing issues. We have reached out to [redacted] to discuss arrangements.

Review: This move happened at the end of August of '13 and we have been going through our Credit Card company to try to resolve the issue. This has been hands-down the worst experience I have ever had with a business. I want to try to keep this short so people read it and benefit from it. My wife and I hired Schleppers to move us from a small one-bedroom apartment on the Upper West Side to a one-bedroom apartment in Inwood. The movers they sent were unable to perform the move. By the end of the day I had called friends to help us. My friends, my wife and I moved 90% our stuff from the moving truck into the new apartment including ALL of the furniture. I also spent the entire next day shuttling back and forth between apartments bringing the stuff they had left behind in our old apartment. Some of the reasons the movers could not move us include: They sent movers who had injuries and were unable to lift things, They sent movers who could not communicate with each other due to language barrier, The movers inexplicably disappeared for long periods of time, Oh, and there was alcohol involved. (the icing on the cake was when the head mover offered my friends and I, who had been doing all of the moving for a couple hours at this point, BEER FROM THEIR MOVING TRUCK as a thank you!!!) During the course of the disastrous move we called Schleppers to let them know what was going on and to ask for help. They said there was nothing they could do. I asked for a [redacted] to call me back ASAP. No one did. The head mover called during the day to ask Schleppers for help. He then told us that Schleppers INTENTIONALLY OVERBOOKS during busy times and they do not have enough movers to do the jobs they book. I called Schleppers after the move to let them know that I would be disputing the charge in hopes that we could come to an agreement. No one returned my call and they responded to our CC company by saying that we did not inform them of items left behind. Total BS. There is a ton more to tell (such as details of the movers disregard for our belongings, and for the buildings we were moving into and out of), but this is too long already. I know that some people have had decent experiences with Schleppers, but why take the chance. Moving is a trying experience on its own and this company gave me one of the worst experiences of my life and they don't seem to care.Desired Settlement: I would like a refund of $1010.00 for the service that [redacted] failed to provide.

Business

Response:

On August [redacted] 2014 [redacted] had a move with [redacted]. On the day of the move customer called and spoke to [redacted] about move taking longer than expected. No other situations were reported and move was completed. Estimated price for the move was $1110.00 and [redacted] charged $1110.00 even though the move did took longer. [redacted] never heard back from customer but received several American [redacted] disputes which [redacted] has justified all charges.

[redacted] recently contacted [redacted] Service about moving issues. An immediate investigation was performed. After speaking with moving crew involved it was confirmed that the move did in fact take longer than expected. There was no evidence of any alcohol offered or given by [redacted] employees.

[redacted] made customer a settlement offer which was declined by customer.

At this time [redacted] isn’t offering customer any compensation as there are still a credit card dispute currently made by the customer.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The person who wrote this response is either uniformed as to the situation or they are being intentionally dishonest.

Shleppers Movng & Storage gets an A+ in my book and is the ONLY moving and storage company we would EVER use. Their motto: "Going Beyond Expectations" says it all. They are: customer-service oriented, efficient, fair, friendly, hard--working, helpful, honest, organized, prompt, reliable and responsive. They deliver the highest quality of work at a very fair price. Everybody in the company - from our Senior Relocation Consultant and customer service department, to the three wonderful men who did all of the manual labor - went that extra mile! They did everything they could to make something that was so overwhelming for me seamless and done to perfection! We certainly will be using them again in the very near future for our big move. We just cannot imagine anyone else we would trust with our home and most valuable possessions.