Shleppers Moving & Storage

On October 12, we paid Shleppers $2,436.16 and requested a refund because of our egregious experience.

1. Service: The movers arrived one person short (3 instead of 4). When we called dispatch, they said a 4th person would be coming soon. When the 4th person didn't come, she told me we didn't need him, but if I felt like we wouldn't meet our deadline of leaving the first building by 1 and the new building by 5, then I could call again. I told her that two years ago I moved half the volume with 3 people, so 3 did not make sense for double the volume, but she told me to "trust the guys." At 2:30 pm we called again to say we were way past the deadline and had concerns about being done by 5. They said to trust the guys more. The movers finally reached the new building at 4:30 pm, 30 minutes before our elevator cutoff. The building threatened to cancel our move entirely and only made an exception because I'm pregnant. The movers said they could unload in one hour and be done by 5:30. Instead they were done at 8:30 only because my husband and father-in-law had to unload the truck.

2. Mounting/Dismounting TVs: Shleppers' contract charged $300 for a separate person to mount our TVs. No one showed up and the movers said they did not know how to mount.

3. Boxes: The boxes they used had old labels, so they put boxes in the wrong rooms in the new place and we had difficulty finding anything. We also found a cockroach in one of the boxes.

4. Broken/Ripped items: One of the beds came with the headboard separated and no screws. The nightstand came with one of the legs broken off. They broke multiple kitchen items, ripped pillowcases by opening boxes with knives, and damaged the floors in multiple places, which we have to pay for.

We spoke to the claims department during and after the move and submitted a claim. Out of almost $2,500, they are only offering $75, which does not even begin to cover everything, including services charged but not provided.