Shnoopcom Corp.

The customer has replied that he is not satisfied with the outcome, yet he considers the matter closedI would like to reiterate once more that he is more than welcome, if he so chooses, to send the complete order back for a full refund back to his [redacted] account using the pre-paid shipping label that I provided

[redacted] *** [redacted] Attn: [redacted] ***This is in regard to case ID # [redacted] , which we recently received from the Revdex.com concerning an order made by [redacted] The customer is inquiring about an order that was placed via [redacted] on June *, for a Plantronics MBluetooth Headset [redacted] contacted [redacted] days after the purchase date to report that he was not satisfied with the order, claiming that its condition was misrepresented at the time of the saleHis grievance lies in the fact that he reports to have received a refurbished bluetooth headsetOn Nov**, 2014, a member of our support team responded to [redacted] and explained that while the headset was never in fact advertised as NEW, we would nonetheless offer him the option of sending the headset back to us, at our expense, for a store credit, as too much time had elapsed to issue a monetary refundAttached, you will find a print out of the correspondence that our support team has had with [redacted] , as well as a copy of the pre-paid [redacted] shipping label that was provided to him on Dec**, 2014.It is my sincere desire to assist [redacted] in amicably resolving this matterHe is welcome to return the complete order, in the same condition that he received it from Shnoop.com, and upon a satisfactory inspection of the item’s condition and accessories, I will authorize a full refund back to [redacted] ’s [redacted] accountThe pre-paid label can be viewed and printed from the link below: [redacted] Please don’t hesitate to contact me if you have any additional questions or concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to highlight that Shnoop.com did not fully process the refund despite my multiple attempts to independently resolve the issue until the Revdex.com intervenedI am grateful for the Revdex.com's efforts and am satisfied with Shnoop.com's eventual cooperationThank you

To Whom It May Concern:This is to inform you that I sent over the attached insurance cert to Freedom *** via email at 'freedom@*** on Thursday, November 20th, 6:35am Please let me know if you need any further information from myself or Access Custom Garage Doors Kind
Regards,*** ***Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If "the headset was never in fact advertised as NEW" (as stated by business), the advertisement should have included an accurate description of the product's condition.In addition to this, "Request_5440.pdf" and "Request_6084.pdf" (documents provided by business) were combined and annotated to note the following concerns:-Inconsistent/unclear information regarding whether a store credit, or refund, would be issued should the product be returned (highlighted with red).-Unanswered question about ancillary item, to ensure full refund is issued, should the product be returned (highlighted with blue)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I consider this matter closed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

[redacted]                   ...

                    [redacted]Attn: [redacted]This is in regard to case ID # [redacted], which we recently received from the Revdex.com concerning an order made by [redacted]. The customer is inquiring about an order that was placed via [redacted] on June *, 2014 for a Plantronics M165 Bluetooth Headset. [redacted] contacted [redacted] 173 days after the purchase date to report that he was not satisfied with the order, claiming that its condition was misrepresented at the time of the sale. His grievance lies in the fact that he reports to have received a refurbished bluetooth headset. On Nov. **, 2014, a member of our support team responded to [redacted] and explained that while the headset was never in fact advertised as NEW, we would nonetheless offer him the option of sending the headset back to us, at our expense, for a store credit, as too much time had elapsed to issue a monetary refund. Attached, you will find a print out of the correspondence that our support team has had with [redacted], as well as a copy of the pre-paid [redacted] shipping label that was provided to him on Dec. **, 2014.It is my sincere desire to assist [redacted] in amicably resolving this matter. He is welcome to return the complete order, in the same condition that he received it from Shnoop.com, and upon a satisfactory inspection of the item’s condition and accessories, I will authorize a full refund back to [redacted]’s [redacted] account. The pre-paid label can be viewed and printed from the link below:[redacted]    Please don’t hesitate to contact me if you have any additional questions or concerns.

November**,...

2014                                      ...⇄ Case ID # [redacted]The Revdex.com[redacted]###-###-####Attn: [redacted]This is in regard to case ID #[redacted], which we recently received from the Revdex.com concerning an order made by  [redacted]. The customer is inquiring about an order that was placed via Shnoop.com on Sept.*, 2014. She has indicated that the order was sent back to us for a refund and is inquiring about the status of the refund. It is unclear why [redacted] did not receive the refund back to her credit card. At this time, I can confirm that I have authorized a refund in the amount of $7.97 to [redacted] via [redacted]. The refund was sent to: [redacted]. The [redacted] transaction ID # for the refund was: [redacted]Regards,[redacted]www.shnoop.com

The customer has replied that he is not satisfied with the outcome, yet he considers the matter closed. I would like to reiterate once more that he is more than welcome, if he so chooses, to send the complete order back for a full refund back to his [redacted] account using the pre-paid shipping label that I provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I would like to highlight that Shnoop.com did not fully process the refund despite my multiple attempts to independently resolve the issue until the Revdex.com intervened. I am grateful for the Revdex.com's efforts and am satisfied with Shnoop.com's eventual cooperation. Thank you.

Review: On December **, 2015 I placed and order on shnoop.com for 12 pack fruit of the loom boxer briefs in size large. Today it is January *. 2016 and my order is still processing. I have sent them 3 emails asking about my purchase and I have not received one response back. I have read the other complaints about this place on the Revdex.com website and it seems to be a reaccuring thing. I should not have to track down my purchase seeing they took my money from my bank account within one day! They have terrible customer service and I will be contacting brads deals to let them know not to show items from this site.Desired Settlement: I want a full refund ASAP! I don't want their product because it would seem like the only way they ship something is if you file a complaint with the Revdex.com.

Business

Response:

Hi [redacted].I'm sorry for the issue with the order. As you requested on January *, 2016, we issued you a full refund on the order. Attached is a pdf print out of the request for a refund, as well as the PayPal transaction details for the payment, showing that the order was processed on Jan *, 2016. Please don't hesitate to let us know if you have any other questions or concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Ordered 48 toothbrushes. Received in the mail only 2 of the kind ordered, and 1 of different kind - All three brushes in a small shipping envelope with no explanation whatsoever.
Wrote to merchant. They offered refund but asked for images of items received, first.
I requested instructions as to how to upload images because the payment clearing company's web site (through which all communications must be conducted), does not provide for image uploading. I also informed merchant that they would be able to see returned items once received.
My reply was ignored.
Second communication was again ignored even after notifying merchant that I intended to escalate case to payment clearing company, and notify consumer protection agencies.
Again, no response from merchant.
Escalated dispute to payment clearing company which ruled in my favor.
Refund issued, with return shipping at my expense even though problem was not due to my doing.
Reasoned my case with payment clearing company which reluctantly made an exception and reimbursed me for shipping even though this isn't their customary policy, because I happen to have impeccable record
Conclusion: Shop carefully.

Review: My situation is as described below:

On August [redacted], 2014, I placed an order online for a "Super Saver Pack: 40 Gillette Sensor Excel Razor Cartridges." I was notified on August [redacted], 2014 that the product had shipped. Over the several days following this notification, I tracked my shipped package on the provided website. On August [redacted], 2014, the tracking website had indicate that the product was delivered, however I still had not received my items at my house.

I notified shnoop.com through their provided "contact us" section of their website on August [redacted] 2014. I received no replies. I again notified the company through their website on August [redacted] with a more stern message. Finally, I was greeted by a "[redacted]." service agent who was assisting me with my matter. We had a few exchanged emails, in the last of which, on August [redacted], 2014, [redacted]. stated "we require a signed and dated letter indicating that you did not receive the order. This will allow us to open an investigation with the Postal Inspectors, as well as file a claim for the package. As soon as we receive this, we will assist you in replacing the order. You can send the letter as a .pdf attachment or fax it to us at the following number: ###-###-####. Please don’t hesitate to email us back if you have any further questions."

Later in the day on August [redacted] 2014, I replied to [redacted]s email with the requested .pdf attachment clearly conveying that I would like to receive a new shipment because I had not received the initial package that I ordered.

Since then, I have attempted numerous times by email to have my situation resolved by shnoop.com. I emailed [redacted]. multiple times, I also filed a new message through the "contact us" section on the website. However, I still have not received any replies to any of my submitted inquiries, neither by email nor the contact us section on the company website.Desired Settlement: I would like either a full refund of my money, or I would like to receive the items I had originally bought. At this point, shnoop.com has $45.71 of my money and I have received neither a refund from them, nor the product I originally had purchased, nor any correspondence on the issue for over a week now. The expenses are outlined below.

Shipping: $0.00

Coupon: -$1.00

Sub-Total: $42.99

Tax: $3.72

Total: $45.71

Business

Response:

To whom it may concern.

I have reviewed complaint #[redacted], which was made by [redacted] for on order he made on Shnoop.com on August *, 2014. The order was for 40 Gillette Sensor Excel Razor Cartridges, and was shipped out via DHL Global Mail shortly thereafter:

To date, the USPS is reporting that the package was successfully delivered to [redacted]'s address at: [redacted] on August **, 2014 5:24 pm:

I have followed up with the USPS on this, and they maintain that the postman did indeed scan the package at this address at the time of delivery. As a courtesy, I can offer [redacted] a courtesy refund on the order in the form of a store credit, as we have since sold out of this product. Please advise if that would be acceptable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Please advise the company representative that I would like the store credit information emailed to me at [redacted] OR mailed to me at [redacted]. As yet another alternative, he/she may get in touch with me via phone [redacted].

Sincerely,

Review: Purchased a refurbished speaker from Shnoop.com. I expected the normal state of a refurbished item: some light or moderate cosmetic imperfections, but an overall perfectly working item. The speaker is severely damaged. The grill is busted in on the side, like someone took a hammer to it. The sharp edge created from the busted in grill punctured a hole through the rubber lining around the speaker. Upon contacting the company, a customer service representative sent me a $5 coupon toward a future purchase. I told him that wasn't acceptable, and that I'd like to return this speaker to receive a replacement. I asked to please send me a new one with a return label inside the box so I could return the damaged one. The representative stalled for a number of weeks, and finally stopped responding altogether. After opening a dispute with PayPal, Shnoop responded by posting their address, and telling me to return the speaker for a refund. I don't feel that it's my responsibility to pay even more money to send back a severely damaged item that they chose to sell me to begin with. Now I am stuck in limbo, and unless I spend more money to send this item back, I am not going to receive a refund. Reading other customer's experiences on various websites, they didn't receive refunds even after returning their items. I'm weary of anything involving this company, they operate a scam.Desired Settlement: Provide me a full refund. If they would like the damaged speaker back, they can provide me a prepaid label. I will package the item and send it back promptly.

Business

Response:

At this, we have authorized the customer to return the order back for a refund. The return has since been received by us today, March **, 2014, and was promptly refunded in full. Attached is confirmation from PayPal of the full refund that was provided to the customer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a watch on Jan **, 2016; order number [redacted]. After 4 days (Jan [redacted]) Shnoop posted a DHL shipment tracking number that is bogus # [redacted]. DHL tells me they never got a package from Shnoop. The folks at Shnoop hide behind the "Contact us" form and do not allow direct contact on the phone. When I opened a claim at [redacted] the Shnoop folks posted up the invalid DHL tracking number as if something was on the way and they do not respond to the messages at [redacted]. Shnoop has recently claimed that they asked DHL to run a trace on the fictitious package. I called DHL and they said they are running no such trace, especially as they never received a package from Shnoop. Basically they said that Shnoop is lying to me. If Shnoop had actually sent a package that was subsequently lost then they would open a claim with DHL, not a "trace".Desired Settlement: I WANT A REFUND. I am tired of their games

Business

Response:

I'm terribly sorry for the issue with the order. As per your request, I have issued you a full refund. The [redacted] transaction ID # for the refund was: [redacted]. I am also attaching a confirmation of the refund as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me. It was upsetting that it took so much effort to achieve a response from them. I appreciate that the Revdex.com helped to broker the result.

Sincerely,

Review: I purchased a "12-Piece Set: ZlideOn Instant Fix Zippers - Available in 4 Sizes and Colors[Color=Gold]" on 9/*/14 (Order Number: [redacted]). They sent me notice of shipping on 9/*/14 and the item was delivered on 9/**/14. The items I received were discolored and looked used. Because the items were clearly mottled in color when they were supposed to be a pure metallic color, I reached out to Shnoop on 9/**/14 for an exchange. On 9/**/14, a representative said, “Unfortunately, at this time, we have since sold out of this product. As such, I'm unable to offer you the option of a replacement. As a courtesy, I have sent you a pre-paid shipping label via email which you can use to affix to the package and send it back for a full refund.” I sent the item back 9/**/14 and it was received on 9/**/14. The return was successful and they told me, “We generally process returns 1-2 times a week. You'll receive a confirmation email as soon as an action has been taken and a refund has been issued.” I received an email on 9/**/14 saying that my return status was “complete.” I was told, “Your account as been refunded and made in the same manner of your original payment. Your refund should appear within one or two billing statement cycles.” I reached out again on 11/*/14 and 11/*/14 since it had been about 2 months since the order was placed and returned. On 11/**/14, the same representative apologized and issued store credit instead. On the same day, 11/**/14, I made it clear that I wanted a refund to the original source of payment as previously communicated. The representative replied on the same day “Kindly confirm your [redacted] email address, so I can have the refund amount sent to your [redacted] account right away.” On the same day, 11/**/14, I provided the information but also highlighted that I had paid with a credit card, not [redacted]. They did not reply. I messaged them again on 11/**/14. I still have not received a refund or a response at this time.Desired Settlement: Please provide a full refund as previously communicated (not store correct).

Business

Response:

November**, 2014 Case ID # [redacted]The Revdex.com[redacted]###-###-####Attn: [redacted]This is in regard to case ID #[redacted], which we recently received from the Revdex.com concerning an order made by [redacted]. The customer is inquiring about an order that was placed via Shnoop.com on Sept.*, 2014. She has indicated that the order was sent back to us for a refund and is inquiring about the status of the refund. It is unclear why [redacted] did not receive the refund back to her credit card. At this time, I can confirm that I have authorized a refund in the amount of $7.97 to [redacted] via [redacted]. The refund was sent to: [redacted]. The [redacted] transaction ID # for the refund was: [redacted]Regards,[redacted]www.shnoop.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I would like to highlight that Shnoop.com did not fully process the refund despite my multiple attempts to independently resolve the issue until the Revdex.com intervened. I am grateful for the Revdex.com's efforts and am satisfied with Shnoop.com's eventual cooperation. Thank you.

Review: I purchased a bluetooth headset from shnoop.com. The website did not describe/label this product as refurbished. The unit I received was refurbished. My attempts to resolve this matter have not been successful.Desired Settlement: 1) Refund entire cost of item. Considering challenges experienced, time/effort spent thus far, and cost of item, 2) allow me to keep the item.

Business

Response:

[redacted]Attn: [redacted]This is in regard to case ID # [redacted], which we recently received from the Revdex.com concerning an order made by [redacted]. The customer is inquiring about an order that was placed via [redacted] on June *, 2014 for a Plantronics M165 Bluetooth Headset. [redacted] contacted [redacted] 173 days after the purchase date to report that he was not satisfied with the order, claiming that its condition was misrepresented at the time of the sale. His grievance lies in the fact that he reports to have received a refurbished bluetooth headset. On Nov. **, 2014, a member of our support team responded to [redacted] and explained that while the headset was never in fact advertised as NEW, we would nonetheless offer him the option of sending the headset back to us, at our expense, for a store credit, as too much time had elapsed to issue a monetary refund. Attached, you will find a print out of the correspondence that our support team has had with [redacted], as well as a copy of the pre-paid [redacted] shipping label that was provided to him on Dec. **, 2014.It is my sincere desire to assist [redacted] in amicably resolving this matter. He is welcome to return the complete order, in the same condition that he received it from Shnoop.com, and upon a satisfactory inspection of the item’s condition and accessories, I will authorize a full refund back to [redacted]’s [redacted] account. The pre-paid label can be viewed and printed from the link below:[redacted] Please don’t hesitate to contact me if you have any additional questions or concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If "the headset was never in fact advertised as NEW" (as stated by business), the advertisement should have included an accurate description of the product's condition.In addition to this, "Request_5440.pdf" and "Request_6084.pdf" (documents provided by business) were combined and annotated to note the following concerns:-Inconsistent/unclear information regarding whether a store credit, or refund, would be issued should the product be returned (highlighted with red).-Unanswered question about ancillary item, to ensure full refund is issued, should the product be returned (highlighted with blue).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer has replied that he is not satisfied with the outcome, yet he considers the matter closed. I would like to reiterate once more that he is more than welcome, if he so chooses, to send the complete order back for a full refund back to his [redacted] account using the pre-paid shipping label that I provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I consider this matter closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered 2 Pk Olay Total Effects sold by Shnoop.com on [redacted] on March **, 2016. After receiving the order confirmation, I noticed the address on the order is from my [redacted]'s registration address (in Arizona) which is different from the primary shipping address (in California). I notified the seller immediately and was told they could not stop the shipping. I also contacted [redacted] to report the address issue and was told to contact the seller and if the seller received the returned package, they may either refund or resend the package to the correct address. So I waited until March ** to receive the [redacted] undeliverable package confirmation and contacted the seller at Shnoop.com. They simply referred my inquiry to [redacted] and did not respond to my email. [redacted] decided not to issue a refund because they received tracking information from the seller that shows the item was delivered to your address. The seller Shnoop simply ignore the fact that the package was marked as "Undeliverable as Addressed" on [redacted] tracking status.Desired Settlement: Seller Shnoop.com to either resend my order to the correct address or refund.

Business

Response:

This is in regard to Revdex.com complaint # [redacted], filed on 3/**/2016 by [redacted] for a purchased in the amount of $12.99 made through [redacted] on Mar **, 2016. At the time the order was placed, [redacted] requested to have the order delivered to:[redacted]Shortly after the order has since shipped out, [redacted] contacted us to request a change of address, which was no longer possible at that point. Being that we had our contractual obligation in accordance to both [redacted] and [redacted]'s user agreement, whereby we dispatched the package to the address requested by the customer, the case was closed out by [redacted].Attached you will find the record of payment from [redacted] showing the address that [redacted] requested delivery to at the time of sale, as well as the outcome of the [redacted] case. Though the [redacted] is showing the package was last scanned in Chandler, AZ, it hasn't been returned back to us yet. I can assure [redacted] that once we receive the package back from the USPS, I can gladly resend it to the updated address of his choosing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I am still disappointed that the seller informed [redacted] that the package was delivered without reference to the "DELIVERABLE STATUS" and did not respond to my email requesting either a refund or re-sending.

Sincerely,

Review: I've sent multiple emails as the sponges I ordered arrived damaged and were falling apart. The first response didn't even address my concern and was clearly a canned response offering 15 percent off a future order. I responded asking them to review my original email because it didn't address my issue. They responded saying they'd send a label for me to return it. I haven't received that prepaid shipping label and I've followed up twice now. I also feel like based on this experience so far, the likelihood of receiving a refund upon returning the item is slim to none.Desired Settlement: I want a full refund.

Business

Response:

Hi [redacted].

Please send my apologies to [redacted]or the issue with the order. We were contacted by [redacted] regarding an issue with the order, and on August *, 2014, our customer service agent provided her with a pre-paid shipping label to send the order back at our expense for a full refund. Attached you will find confirmation of the label that was generated, as well as the label itself. Nonetheless, as a courtesy, I have gone ahead and issued her a full refund on the order. The PayPal transaction ID # for the refund is: [redacted].

Please don't hesitate to contact me back if you have any additional questions or concerns about this.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. As an FYI, I did not get an email from the business with the return label. Had that have happened, I wouldn't have reached out to you for assistance. In the "proof" pdf that they sent, it shows the label was generated, but it doesn't confirm that it was e-mailed to me in the "e-mail" section. I followed up with them 2 times to ask where the label was before reaching out to you. Regardless, I really appreciate your assistance.

Sincerely,

Review: I would like to file a formal complaint and case against Shnoop.com

Please see all the attachments I have listed in this communication to review my case. I have had no luck form customer service on this matter as to where my product is. Their shipping dept. hasn’t gotten back to me. I even escalated to sr. leadership about this and still nothing. I have done everything I can and even gone above and beyond about this as you can see from my communication.

Next step is legal action and also contacting y credit company of this scam. If this isn’t resolved in next 3 business days. No exceptions!Desired Settlement: I just want my product I order ASAP. I have no response form this co. at all. they have taken my money. Tracking info hasn't been updated since and now its no longer even traceable.

Business

Response:

We have previously been advised by [redacted] about the issue with his order. It it quite unfortunate that his package was lost by the shipping carrier. We made every attempt to work closely with our shipping partner at [redacted], especially the floor manager at the sorting facility, to trace the package. When we were unable to locate the package, we issued [redacted] a full refund on the order, as he had requested. A copy of our correspondence with [redacted] is being included, which indicates his preference for a full refund. The refund was issued in full on Dec. **, 2015. The transaction ID for the refund was: [redacted]. The transaction details have been attached as well. Please let me know if you have any additional questions or concerns about this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I want everyone to know what I had to go thru and how much effort and emails I had to sent out to get to this state. This is a worest business and people and process in place. Review all of my interactions with them form the date I placed this order.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I completely understand your concerns. We have implemented measures in place with the shipping carrier to ensure that this does not occur again. Can you confirm that you've received the full refund on the order?