Shockwave

Shockwave’s records show that the customer initially subscribed to the Shockwave Unlimited service on July **, 2013, which subscription the customer cancelled on October **, 2013, effective as of October **, Records also indicate that the customer again subscribed to the Shockwave Unlimited service on December *, under an annual subscription planThe customer submitted payment in the amount of $for this subscription through customer’s [redacted] accountThis amount was charged to the customer on December **, All Shockwave Unlimited annual subscriptions are billed on a recurring schedule, with the account being charged on the same calendar date every months until the customer cancels the subscriptionOn December **, 2015, the customer was again charged in the amount of $pursuant to the recurring billing schedule for Shockwave Unlimited annual subscriptionsOn December **, 2015, the customer requested a refund of both the December and December charges citing such charges as being unauthorizedOur login records indicate that the customer accessed her Shockwave Unlimited account times from November **, through December **, Pursuant to our cancellation policy, we agreed to issue a partial refund in the amount of $for the December charge; we also cancelled the customer’s subscription to ensure no further charges will occurThe customer replied that she would accept the refund of $We have since issued this $refund payment to the customer

Shockwave’s records show that the customer initially subscribed to the Shockwave Unlimited service on July **, 2013, which subscription the customer cancelled on October **, 2013, effective as of October **, Records also indicate that the customer again subscribed to the Shockwave Unlimited
service on December *, under an annual subscription planThe customer submitted payment in the amount of $for this subscription through customer’s *** accountThis amount was charged to the customer on December **, All Shockwave Unlimited annual subscriptions are billed on a recurring schedule, with the account being charged on the same calendar date every months until the customer cancels the subscriptionOn December **, 2015, the customer was again charged in the amount of $pursuant to the recurring billing schedule for Shockwave Unlimited annual subscriptionsOn December **, 2015, the customer requested a refund of both the December and December charges citing such charges as being unauthorizedOur login records indicate that the customer accessed her Shockwave Unlimited account times from November **, through December **, Pursuant to our cancellation policy, we agreed to issue a partial refund in the amount of $for the December charge; we also cancelled the customer’s subscription to ensure no further charges will occurThe customer replied that she would accept the refund of $We have since issued this $refund payment to the customer

Shockwave’s records show that we received one inquiry from the customer on Saturday, March **, in which she stated that her information was not recognized by the systemWhile our offices are closed on weekends, we responded to the customer's inquiry immediately upon re-opening on Monday, March
**, Our system shows that the customer's account has been active since 12-**-We responded with an email that contained the customer's account username and a link to reset the passwordOur response also included additional tips and instructions for resolving login issuesOur records do not show that any further response or inquiry from the customer.To resolve the issue today, the customer's subscription has now been canceled and a refund for the last payment has been issued in the amount of $

Shockwave’s records show that the customer initially subscribed to the Shockwave Unlimited service on July **, 2013, which subscription the customer cancelled on October **, 2013, effective as of October **, Records also indicate that the customer again subscribed to the Shockwave Unlimited
service on December *, under an annual subscription planThe customer submitted payment in the amount of $for this subscription through customer’s *** accountThis amount was charged to the customer on December **, All Shockwave Unlimited annual subscriptions are billed on a recurring schedule, with the account being charged on the same calendar date every months until the customer cancels the subscriptionOn December **, 2015, the customer was again charged in the amount of $pursuant to the recurring billing schedule for Shockwave Unlimited annual subscriptionsOn December **, 2015, the customer requested a refund of both the December and December charges citing such charges as being unauthorizedOur login records indicate that the customer accessed her Shockwave Unlimited account times from November **, through December **, Pursuant to our cancellation policy, we agreed to issue a partial refund in the amount of $for the December charge; we also cancelled the customer’s subscription to ensure no further charges will occurThe customer replied that she would accept the refund of $We have since issued this $refund payment to the customer

Shockwave’s records show that we received one inquiry from the customer on Saturday, March **, in which she stated that her information was not recognized by the systemWhile our offices are closed on weekends, we responded to the customer's inquiry immediately upon re-opening on Monday, March
**, Our system shows that the customer's account has been active since 12-**-We responded with an email that contained the customer's account username and a link to reset the passwordOur response also included additional tips and instructions for resolving login issuesOur records do not show that any further response or inquiry from the customer.To resolve the issue today, the customer's subscription has now been canceled and a refund for the last payment has been issued in the amount of $

Shockwave’s records show that the customer initially subscribed to the Shockwave Unlimited service on July **, 2013, which subscription the customer cancelled on October **, 2013, effective as of...

October **, 2013. Records also indicate that the customer again subscribed to the Shockwave Unlimited service on December *, 2014 under an annual subscription plan. The customer submitted payment in the amount of $59.40 for this subscription through customer’s [redacted] account. This amount was charged to the customer on December **, 2014. All Shockwave Unlimited annual subscriptions are billed on a recurring schedule, with the account being charged on the same calendar date every 12 months until the customer cancels the subscription. On December **, 2015, the customer was again charged in the amount of $59.40 pursuant to the recurring billing schedule for Shockwave Unlimited annual subscriptions. On December **, 2015, the customer requested a refund of both the December 2014 and December 2015 charges citing such charges as being unauthorized. Our login records indicate that the customer accessed her Shockwave Unlimited account 24 times from November **, 2015 through December **, 2015. Pursuant to our cancellation policy, we agreed to issue a partial refund in the amount of $49.95 for the December 2015 charge; we also cancelled the customer’s subscription to ensure no further charges will occur. The customer replied that she would accept the refund of $49.95. We have since issued this $49.95 refund payment to the customer