Shoeder's RV & Marine, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Robert [redacted]

I was sorry to hear that Mr [redacted] was not satisfied with the repairs to his pontoons. Mr [redacted] purchased his pontoon on 7/24 and picked up his new pontoon with his trailer on 7/27.  he came in on 7/27 at 11:00 am to do his paperwork and then his sales person did the walk around demo...

of the new boat afterwords.  Together they put the boat on the customers trailer and no mention of any damage at that time.  the customer took it home.  the next day Mr. [redacted] sent an e-mail showing some damage to the inside splash guards and a mark going down the inside of the toon. Pete his sales person came to me and asked what we should do.  I told him we would as a goodwill gesture straighten them out in the fall when the customer was done with his boat for the season.  we went an extra step and met the customer half way from Crivitz and picked it up to do the repairs.  The fuel gauge is still on order as you can see.  I sent all the correspondence from the manufacture so to see our problem with obtaining the gauge.  I would be happy to in the Spring have the customer bring me the boat wait for it and we will replace the gauge and radio antenna so he can return home with it the same day.  I have supplied the after repair pictures  if anyone would like to see.  once again I am sorry for the delay and inconvenience to Mr [redacted].  Thanks Jess [redacted]

WE RECEIVED THE MULTI FUNCTION GAUGE AND RADIO ANTENNA YESTERDAY 11/30 AND WE ARE SHIPPING THEM OUT TODAY.  PLEASE RETURN THE OLD PARTS FOR WARRANTY REIMBURSEMENT  THE ANTENNA HAS BEEN REPLACED BY A NEW STYLE WHICH SHOULD NOT RUST...IF YOU HAVE ANY FURTHER QUESTIONS REGARDING ANYTHING BUT SPECIFICALLY TECHNICAL SUPPORT WITH REPLACING THE ITEMS PLEASE CONTACT OUR SERVICE DEPARTMENT  OUR SERVICE MANAGER BRAD CAN ASSIST YOU   THANKS JESS  Tell us why here...