Shoegasm

TO WHOM THIS MAY CONCERN, sans-serif;">This letter is regarding Revdex.com compliant ID: [redacted] ( [redacted] )Unfortunately the story the customer [redacted] gave you is not what exactly happened After speaking to the store [redacted] who was on duty that day at the [redacted] location, we found that the customer wasn't trying to settle for anythingFirst, its store policy that all sale items are finalOn that note, the [redacted] was very pleasant and did try to help [redacted] by offering to let him exchange or issue him a store credit for the amount of his original purchase, that he can use at any time [redacted] then went and tried to acquire a pair of shoe which was on sale, but not part of the 50% off sale we have going on, the signs on the shelves clearly state on selected items [redacted] wanted a $shoe for the same amount of his original purchase, which was $ Unfortunately our [redacted] s cannot change prices on our merchandise, as it is our policyWhen he was told that the shoe he wants was not part of the 50% sale he expressed words and left Therefore, in light of the above we wish not to pursue this complaint further and are still willing to issue a $store credit to [redacted] , so he can experience that SHOEGASM comfort at anytime of his shopping convenience Yours Respectfully [redacted] [redacted]

TO WHOM THIS MAY CONCERN, This letter is regarding Revdex.com compliant ID: [redacted] ( [redacted] )Unfortunately the story the customer [redacted] gave you is not what exactly happened After speaking to the store [redacted] who was on duty that day at the [redacted] location, we found that the customer wasn't trying to settle for anythingFirst, its store policy that all sale items are finalOn that note, the [redacted] was very pleasant and did try to help [redacted] by offering to let him exchange or issue him a store credit for the amount of his original purchase, that he can use at any time [redacted] then went and tried to acquire a pair of shoe which was on sale, but not part of the 50% off sale we have going on, the signs on the shelves clearly state on selected items [redacted] wanted a $shoe for the same amount of his original purchase, which was $ Unfortunately our [redacted] s cannot change prices on our merchandise, as it is our policyWhen he was told that the shoe he wants was not part of the 50% sale he expressed words and left Therefore, in light of the above we wish not to pursue this complaint further and are still willing to issue a $store credit to [redacted] , so he can experience that SHOEGASM comfort at anytime of his shopping convenience Yours Respectfully [redacted] [redacted]

Dear BBB Representative, I am in receipt of your letter of complaint dated July [redacted] 2014, for and on behalf of customer name: [redacted] . Permit me on behalf of the... entire management team and staff to APOLOGISE to [redacted] in more ways than one for not having experience a positive and comfortable SHOEGASM when she visited our store location on June [redacted] 2014. While we may not agree to be entirely true to her stated complaint. We wish not to prolong this matter further and wish to grant her request. Kindly ask [redacted] to visit us anytime at her convenience to resolve the matter and wish that she will continue to shop with us to experience What a SHOEGASM is. Yours Respectfully [redacted]

TO WHOM THIS MAY CONCERN,  
sans-serif;">This letter is regarding Revdex.com compliant ID: [redacted] ([redacted]). Unfortunately the story the customer [redacted] gave you is not what exactly happened.   After speaking to the store [redacted] who was on duty that day at the [redacted] location, we found that the customer wasn't trying to settle for anything. First, its store policy that all sale items are final. On that note, the [redacted] was very pleasant and did try to help [redacted] by offering to let him exchange or issue him a store credit for the amount of his original purchase, that he can use at any time. [redacted] then went and tried to acquire a pair of shoe which was on sale, but not part of the 50% off sale we have going on, the signs on the shelves clearly state on selected items. [redacted] wanted a $109.00 shoe for the same amount of his original purchase, which was $50.00.  Unfortunately our [redacted]s cannot change prices on our merchandise, as it is our policy. When he was told that the shoe he wants was not part of the 50% sale he expressed words and left.   Therefore, in light of the above we wish not to pursue this complaint further and are still willing to issue a $50.00 store credit to [redacted], so he can experience that SHOEGASM comfort at anytime of his shopping convenience.   Yours Respectfully [redacted]
[redacted]      [redacted]
[redacted]
[redacted]

TO WHOM THIS MAY CONCERN,   This letter is regarding Revdex.com compliant ID: [redacted] ([redacted]). Unfortunately the story the customer [redacted] gave you is not what exactly happened.   After speaking to the store [redacted] who was on duty that day at the [redacted] location, we found that the...

customer wasn't trying to settle for anything. First, its store policy that all sale items are final. On that note, the [redacted] was very pleasant and did try to help [redacted] by offering to let him exchange or issue him a store credit for the amount of his original purchase, that he can use at any time. [redacted] then went and tried to acquire a pair of shoe which was on sale, but not part of the 50% off sale we have going on, the signs on the shelves clearly state on selected items. [redacted] wanted a $109.00 shoe for the same amount of his original purchase, which was $50.00.  Unfortunately our [redacted]s cannot change prices on our merchandise, as it is our policy. When he was told that the shoe he wants was not part of the 50% sale he expressed words and left.   Therefore, in light of the above we wish not to pursue this complaint further and are still willing to issue a $50.00 store credit to [redacted], so he can experience that SHOEGASM comfort at anytime of his shopping convenience.   Yours Respectfully [redacted]
[redacted]      [redacted]
[redacted]
[redacted]

Dear Revdex.com Representative,
I am in receipt of your letter of complaint dated July [redacted] 2014, for and on behalf of customer name: [redacted].
Permit me on behalf of the...

entire management team and staff to APOLOGISE to [redacted] in more ways than one for not having experience a positive and comfortable SHOEGASM when she visited our store location on June [redacted] 2014.
While we may not agree to be entirely true to her stated complaint. We wish not to prolong this matter further and wish to grant her request.
Kindly ask [redacted] to visit us anytime at her convenience to resolve the matter and wish that she will continue to shop with us to experience What a SHOEGASM is.
Yours Respectfully
[redacted]

Review: I ordered two pairs of booties that were reduced in price, Shoegasm.com when the shoes arrived I could tell they were worn. Both pairs had scuff marks, the black boot heel was totally worn and the leather was curved from wear and tear. I called the same day, no one called me back to this day I have called seven times and left messages at ###-###-####. No one has ever called me back! I got so frustrated I started calling the stores in **, I spoke with a [redacted], she was rude and complained to me that she was trying to help me, as though I was wasting her time. I said to her I have two pairs of worn shoes, no return address, and no one is answering the phone number listed on the website. I asked her for the number to the corporate office so I could make a compliant, she refused to give me the number, she said just send them back, I said send them back where, there is no return label and no one is calling me back. She hung up the phone. After calling so many times and my calls not being returned I gave the shoes to the nearby womens shelter.Desired Settlement: Replace with new items or my money returned.

Review: I originally purchased a pair of shoes on 4/** and the first time I wore them on 4/** the started to fall apart with the studs coming off. I get that I had worn the shoes multiple times and had them for a while that this could be a problem. I wore them once and that same day I went back into the store #[redacted] where I purchased them.

I spoke with a man,didn't catch his name, who claimed he was the [redacted]. I told him the situation of how I just purchased these as I still had them on my feet and showed him where the studs came out. He proceeded to say "Oh thats weird." All I wanted was a new pair or at least find a stud and put it back on to the ones that I was wearing. Immediately he has the WORST attitude and was like let me see your receipt, which I did ironically since I never keep receipts. He proceeded to sit at the computer clicking around for a good 10 minutes and then says "well I don't have another one." Okay? You don't have any sizes left? No other store in the area has it? "NO". He said "I will give you credit or you can exchange it for another shoe." I went over to a look around and there was absolutely nothing that I wanted, I finally settled on a pair that I was not a fan of just so I have shoes to wear that were not blatantly broken. They have a sale going on that is any SALE shoe is an additional 50% off. The shoe that I choose was on sale, at least it was marked down the EXACT same way the ones I originally purchased the other day. I get to the counter and tells me these are $109 but they are not on sale. At this point rude was an understatement, I am not rocket scientist but half off of a $109 sale shoe is $54 correct? Which the shoes I purchased were marked $99 and I got them for $50. How are you going to have shoes marked the EXACT same way with multiple sale stickers on them and then tell me it is not on sale. After receiving no help and basically was told sorry your [redacted]. I left the store because I was getting no where with the rude and obnoxious [redacted]. I called another Shoegasm and asked if they had my size in the shoes I wanted to replace, one of the [redacted]s tell me that the location I just left had (5!) pairs of one size smaller than the ones I wanted! Its funny how I asked the "[redacted]" if he had any sizes left in that shoe and he says no, mean while all he did was sit behind his counter and look on a screen.Desired Settlement: All I wanted was a new pair of shoes that would not break the first day I wore them. I was willing to settle with a different pair that I did not want and even then that was a challenge for them to accommodate. At this point I want nothing to do with this company because if they handle all situations like this I am baffled they are still in business. The shoes were only $50 which is not a big deal, it is the morality of the situation and how it was handled which was the problem.

Either find me a new pair of shoes that I will not be paying extra for or refund me my money.

Business

Response:

TO WHOM THIS MAY CONCERN, This letter is regarding Revdex.com compliant ID: [redacted]). Unfortunately the story the customer [redacted] gave you is not what exactly happened. After speaking to the store [redacted] who was on duty that day at the [redacted] location, we found that the customer wasn't trying to settle for anything. First, its store policy that all sale items are final. On that note, the [redacted] was very pleasant and did try to help [redacted] by offering to let him exchange or issue him a store credit for the amount of his original purchase, that he can use at any time. [redacted] then went and tried to acquire a pair of shoe which was on sale, but not part of the 50% off sale we have going on, the signs on the shelves clearly state on selected items. [redacted] wanted a $109.00 shoe for the same amount of his original purchase, which was $50.00. Unfortunately our [redacted]s cannot change prices on our merchandise, as it is our policy. When he was told that the shoe he wants was not part of the 50% sale he expressed words and left. Therefore, in light of the above we wish not to pursue this complaint further and are still willing to issue a $50.00 store credit to [redacted], so he can experience that SHOEGASM comfort at anytime of his shopping convenience. Yours Respectfully [redacted]

Review: This is perhaps the most unprofessional business I have ever encountered as a consumer in America. While attempting to try on the shoes at this store, I was forgotten about many times, despite there being only a few customers in the store at the time. When I finally got to try the shoes on, I decided to get them. When I brought them to the register, they realized that the shoes were mismatched, so they attempted to bring me a new pair. When the new pair arrived, the thread on the shoe had unraveled. I had to point this out- they did not notice it themselves. When the store clerk was instructed to find a new pair, he scuffed in resentment at having to complete the task. He was scolded loudly by the [redacted], which made me uncomfortable to be in the store. Finally, because I had already been in the store for much too long because of all the forgotten attempts at fetching sizes, the mismatched pair, and the damaged pair, I did not check the box for the shoes before making the purchase. I did not realize I had received a size 37 instead of a 36 until I tried them on one day. Because they are large, the back digs into my heels and they are unwearable. I attempted to exchange them at 14 days. The shoes were in perfect condition as they had only been briefly worn. I was even willing to exchange for other shoes of higher value. They barely looked at the shoes, and then said they could not take them back. Of course I protested because they were not actually worn, but the [redacted] at this store was extremely rude, unprofessional, and argumentative. He did not even look at the shoes, and refused an exchange. Not only this, but he accused me of having tried on too many shoes on the day I had purchased them, such that he could no longer help me today. When I attempted to call this store to ask for the name of the sales person, they refused to give it to me. I was tipped off by the other store that his name is [redacted].Desired Settlement: I would like a refund in full for the shoes, and to never do business here again. The value of the shoes is $44.95.

Business

Response:

Dear Revdex.com Representative,

I am in receipt of your letter of complaint dated July [redacted] 2014, for and on behalf of customer name: [redacted].

Permit me on behalf of the entire management team and staff to APOLOGISE to [redacted] in more ways than one for not having experience a positive and comfortable SHOEGASM when she visited our store location on June [redacted] 2014.

While we may not agree to be entirely true to her stated complaint. We wish not to prolong this matter further and wish to grant her request.

Kindly ask [redacted] to visit us anytime at her convenience to resolve the matter and wish that she will continue to shop with us to experience What a SHOEGASM is.

Yours Respectfully