Shoelace Events

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It's the same auto reps once I keep getting from themI should not wait for a new date, I paid in full to participate in a date that was cancelled by the orginizer and not per my requestI should not wait until the date works best for the companyAny future dates do not work for me, there for I would like my money to be refunded Regards, [redacted]

Our staff is working hard to lock in a new date for the Neon DashOnce the new date is set, we will notify all our participants through emailIf the new date does not work for them, they can simply send us an email and we will refund their money

Dear Revdex.com, We have received the Complaint filed by [redacted] The three pictures attached in this response show that customer's are notified that fees applyThe first picture show's our breakdown of price increases with a an asterisk below stating that processing fees are not includedThe second picture is a breakdown of what the customer is purchasing before they enter their credit card informationUnder Order Summary it shows, the ticket being purchased, price of ticket, fee, and total, below is a spot designated for donations to charity, and then another line showing the total The last image shows the customers billing information, and a box that must be clicked in order to continue the transactionThat box states 'By clicking Complete Order you are agreeing to the Terms and Conditions and Authorize [redacted] to charge my credit card for the amount listed above' The same fee is issued for every customer who purchases a ticket through Neon Dash's website for the amount of $

Neon Dash canceled an event in Austin, Texas scheduled for 9/13/The company has poor customer service via email,phone,or [redacted] , and has not issued me a refund for canceling the eventDon't waste your money! They might do the same to you

Signed up for August 16th race in Portland, OR - on August 13th they emailed us saying the race had been "postponed"The only other follemail received was September 8th that said they were working on a new date I contacted them in October asking for an update, they said they were still working on a date and refunds will be offered when new date set I contacted them November 20th asking for a refund, and they said it was their "policy" to only refund once a new date has been set I again asked for a refund and was refusedThis seems like a scam and I'm afraid I will never get my money backI don't trust this company at all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe processing fee Neon Dash is charging is not on the customer's receiptThe Terms and Conditions are not available on the Billing Information page. This clearly implies this charge is being hidden from consumersI continue my claim for the refund of $4.95. It's unethical and deceptive to charge customers more that what you are receipting.
Regards,
*** ***

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's the same auto reps once I keep getting from them. I should not wait for a new date, I paid in full to participate in a date that was cancelled by the orginizer and not per my request. I should not wait until the date works best for the company. Any future dates do not work for me, there for I would like my money to be refunded.
Regards,[redacted]

Signed up for August 16th race in Portland, OR - on August 13th they emailed us saying the race had been "postponed". The only other follow-up email received was September 8th that said they were working on a new date.

I contacted them in October asking for an update, they said they were still working on a date and refunds will be offered when new date set.

I contacted them November 20th asking for a refund, and they said it was their "policy" to only refund once a new date has been set.

I again asked for a refund and was refused. This seems like a scam and I'm afraid I will never get my money back. I don't trust this company at all.

Dear Revdex.com,
We have received the Complaint filed by [redacted]. The three pictures attached in this response show that customer's are notified that fees apply. The first picture show's our breakdown of price increases with a an asterisk below stating that...

processing fees are not included. The second picture is a breakdown of what the customer is purchasing before they enter their credit card information. Under Order Summary it shows, the ticket being purchased, price of ticket, fee, and total, below is a spot designated for donations to charity, and then another line showing the total.  The last image shows the customers billing information, and a box that must be clicked in order to continue the transaction. That box states 'By clicking Complete Order you are agreeing to the Terms and Conditions and Authorize [redacted] to charge my credit card for the amount listed above'.
The same fee is issued for every customer who purchases a ticket through Neon Dash's website for the amount of $4.95.

I purchased my ticket and accessories for the Neon Dash several months ago, the race was to be in August in Portland, OR. The company could not get their equipment there and the race was cancelled. I have sent numerous emails asking for my refund, every time I get a generic response that when they lock in a new date, I can then ask for a refund. This is absurd! Anyone who purchased their ticket through Groupon has already received their refund. I will never participate in a race through Neon Dash, and will give negative feedback to anyone who asks about Neon Dash.

Neon Dash canceled an event in Austin, Texas scheduled for 9/13/2014. The company has poor customer service via email,phone,or [redacted], and has not issued me a refund for canceling the event. Don't waste your money! They might do the same to you.

Unfortunately, our policy is to issue refunds once the new date is set. We will send out an email when we set the new date, as soon as we do participants can send an email to request a refund and we will process it as quickly as possible.

Dear Revdex.com,

We have received the Complaint filed by [redacted]. The three pictures attached in this response show that customer's are notified that fees apply. The first picture show's our breakdown of price increases with a an asterisk below stating that...

processing fees are not included. The second picture is a breakdown of what the customer is purchasing before they enter their credit card information. Under Order Summary it shows, the ticket being purchased, price of ticket, fee, and total, below is a spot designated for donations to charity, and then another line showing the total.  The last image shows the customers billing information, and a box that must be clicked in order to continue the transaction. That box states 'By clicking Complete Order you are agreeing to the Terms and Conditions and Authorize [redacted] to charge my credit card for the amount listed above'.

The same fee is issued for every customer who purchases a ticket through Neon Dash's website for the amount of $4.95.

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It's the same auto reps once I keep getting from them. I should not wait for a new date, I paid in full to participate in a date that was cancelled by the orginizer and not per my request. I should not wait until the date works best for the company. Any future dates do not work for me, there for I would like my money to be refunded.

Regards,[redacted]

Our staff is working hard to lock in a new date for the Neon Dash. Once the new date is set, we will notify all our participants through email. If the new date does not work for them, they can simply send us an email and we will refund their money.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The processing fee Neon Dash is charging is not on the customer's receipt. The Terms and Conditions are not available on the Billing Information page. This clearly implies this charge is being hidden from consumers. I continue my claim for the refund of $4.95.  It's unethical and deceptive to charge customers more that what you are receipting. 

 

Regards,