Shoemaker Construction

Initial Business Response / [redacted] (1000, 9, 2016/01/25) */ When the [redacted] called I told them we would be out the next morningI forgot about the appointmentLater that day Mr [redacted] called and again I said I would be out the next dayWe've done seven houses in their edition this yearI confused the customer name and sent two guys to the wrong houseI t was my faultI never heard anything else until I received the letter in the mailUpon receiving the letter I tried several times to reach the [redacted] without successSine I received a letter from the [redacted] stating they've had the chimney surfaced and asking me to pay $BillWe are more than happy to pay the bill My apologies to all involvedWE are more than happy to honor the rest of our warranty Final Consumer Response / [redacted] (2000, 37, 2016/03/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I can not walk on the roof due to an illness so I'm not sure where he got the idea I repaired the chimney? The flashing was replaced, as should have been done the first timeShoemakers number was blocked after multiple conversations and nothing being done to correct the problemI hope that after replacing the defective flashing I can consider the repair complete and I won't waste anymore of my time on this! Final Business Response / [redacted] (4000, 34, 2016/03/23) */ Around the 1st of March I received a letter from Mr***He returned my original payment of $and asked for an additional $in lawyer feesI paid both fees on March 9, I stopped at their house and Mrs [redacted] answered the doorShe accented paymentThe reasoning for my inquiry was the workmanship on the chimneyShe responded that her husband ad done the repair himselfSo there was no other companies involved as stated in the original complaintI would also like to mention I've tried multiple time to contact the [redacted] through out this ordealIt turns out they've blocked my numberIn regards to the payment to Mr [redacted] I simply forgot to put it in the mailI have spent most of all of the last month in Missouri as my father has been in the hospital down thereMy apologies to all involved

Initial Business Response /* (1000, 9, 2016/01/25) */
When the [redacted] called I told them we would be out the next morning. I forgot about the appointment. Later that day Mr [redacted] called and again I said I would be out the next day. We've done seven houses in their edition this year. I confused the...

customer name and sent two guys to the wrong house. I t was my fault. I never heard anything else until I received the letter in the mail. Upon receiving the letter I tried several times to reach the [redacted] without success. Sine I received a letter from the [redacted] stating they've had the chimney surfaced and asking me to pay $74 Bill. We are more than happy to pay the bill.
My apologies to all involved. WE are more than happy to honor the rest of our warranty.
Final Consumer Response /* (2000, 37, 2016/03/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I can not walk on the roof due to an illness so I'm not sure where he got the idea I repaired the chimney? The flashing was replaced, as should have been done the first time. Shoemakers number was blocked after multiple conversations and nothing being done to correct the problem. I hope that after replacing the defective flashing I can consider the repair complete and I won't waste anymore of my time on this!
Final Business Response /* (4000, 34, 2016/03/23) */
Around the 1st of March I received a letter from Mr. [redacted]. He returned my original payment of $74 and asked for an additional $80 in lawyer fees. I paid both fees on March 9, 2016. I stopped at their house and Mr. s[redacted] answered the door. She accented payment. The reasoning for my inquiry was the workmanship on the chimney. She responded that her husband ad done the repair himself. So there was no other companies involved as stated in the original complaint. I would also like to mention I've tried multiple time to contact the [redacted] through out this ordeal. It turns out they've blocked my number. In regards to the payment to Mr. [redacted] I simply forgot to put it in the mail. I have spent most of all of the last month in Missouri as my father has been in the hospital down there. My apologies to all involved.