Shoes19.com

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We process all orders within 3-days after package is returned to usSometimes customer may misplaced the order information, or DID not include any order information inside the packageTherefore some packages may not be refunded in time as requested We honor refund as long customer returns the package to us within days Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem I have with that answer was the assertion from the business that they did NOT have my productThey were not either willing or able to help unless I proved they had itAt that point it was immediately refunded but if they are competent and receive product then they should not be claiming otherwise after a lengthy email chainAt no point did they accept responsibility or confirm that they had the productNor did they say they might have it and the issue would have been lack of information inside the packagingI was never informed of this policy they responded with even after the fact during the multiple email conversationsTo say so after a complaint is filed and not part of the conversation to address my complaint should reflect poorly on them at the least if not completely negligent

Final Consumer Response /* (3000, 9, 2015/12/17) */
Just wanted to let you know that I finally received an e-mail from Shoes19 this morning; and my item has been shipped out. They've provided me with a delivery estimate, as well as tracking info; which was all I wanted from them in the first...

place. Thank you for all your assistance with this matter; is greatly appreciated.

Initial Business Response /* (1000, 5, 2015/08/07) */
Contact Name and Title: [redacted] & Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@shoes19.com
I am very sorry for the disappointment, can you please advise when the package was returned to us.
Per order information, this purchase was...

placed Thu, Dec 11, 2014 18:15:13. For purchases over 60 days, we are unable to process refund as requested because of the credit card crediting restrictions, therefore the only available option to offer is store credit for returns over 60 days.
Per order information, there is no record of the package being returned, or a store credit code was generated for returning confirmation.
Please provide us the tracking information if the package is already returned to us.
Our address
[redacted] XXXXX
Sincerely
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The boots were shipped back UPS Jan XX XXXX tracking #1ZR5446VXXXXXXXXXX to the attention of [redacted] at ShoesXX XXXX Worldwide Blvd Hebron ** XXXXX. They were signed for and this is available online under UPS Tracking. I didn't save the note with that name so I can't tell you why I addressed it that way. Again, store credit is not acceptable. I do not buy shoes online because of health considerations.
[redacted]
Final Business Response /* (4000, 9, 2015/08/11) */
Our address
[redacted] XXXXX
In order for refund to be processed, package have to be returned to our warehouse with the order information inside the package for refund.
1ZR5446VXXXXXXXXXX package is shipped to **
Signed By:
[redacted]
I'd suggest you reach out to UPS and have the package returned back to you, so you can return back to us for process returning instructions.
Thank you
Final Consumer Response /* (4200, 12, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr [redacted], You or your employee has already signed for the package on 1/20/2015 at 23:00. It is not lost by UPS. Are you going to give it to UPS to ship back to me??? Do you want to start this entire fiasco again? Please send me a refund for $63.81, the purchase price and cost of my shipping it back. This was instructed by YOUR office rather than trying to change the order in the middle of processing. Stop wasting my time. I returned it WITH a letter explaining the problem and a copy of the purchase order. The return was done according to common practice. Maybe I should have put a stop pay on the Visa with your company, expecting you to be dishonest.
[redacted]

Initial Business Response /* (1000, 5, 2015/08/18) */
We process all orders within 3-5 days after package is returned to us. Sometimes customer may misplaced the order information, or DID not include any order information inside the package. Therefore some packages may not be refunded in time as...

requested.
We honor refund as long customer returns the package to us within 60 days.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem I have with that answer was the assertion from the business that they did NOT have my product. They were not either willing or able to help unless I proved they had it. At that point it was immediately refunded but if they are competent and receive product then they should not be claiming otherwise after a lengthy email chain. At no point did they accept responsibility or confirm that they had the product. Nor did they say they might have it and the issue would have been lack of information inside the packaging. I was never informed of this policy they responded with even after the fact during the multiple email conversations. To say so after a complaint is filed and not part of the conversation to address my complaint should reflect poorly on them at the least if not completely negligent.