Shoes.com

We want to apologize for the unusal delay in processing this customers refundNormally, returns processing does take between and business days to process the return with up to an additional 2-business days for the credit to appear in the customers account depending on their bank and as
outlined in our policy *** Unfortunately, due to unforeseen circumstances this return took slightly longer to processThe return has been processed as of yesterday, 7/at 4:13pm and the customer was informed of this at 4:26pm by one of our supervisors, ***Again, we do apologize for the delay and we thank the customer for shopping with ShoeBuy

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
*** has confirmed (as per the attached) that a refund has not been received from Shoes.com
Regards,
*** ***

*** may be showing a size in stock but we can assure the customer that ShoeBuy does not have a size and we are not advertising a size on our websiteWe are still in the process of working with *** to correct the technical issue between the two websites. We can see that the restocking fee was charged automatically by the system and we have refunded that nowThe customer should receive that $restocking fee within business days

We apologize to the customer for any inconvenience experiencedThe customer called to say that an incorrect shipping address was entered when the order was placed*** does not initiate tracers for orders that are delivered as addressedHowever, we will be issuing a refund as a onetime
exception for this orderCustomer can expect to see this refund posted on her *** account in the next 3-business daysA new order will have to be placed if these shoes are still neededWe apologize again for any inconvenience

We apologize to this customer for any delay in their pre authorization being removed The customers placed the order on 2/24/at 6:PM EST and contacted our office immediately to cancel the order The customers order was canceled on 2/24/at 6:PM EST The customer should
of automatically received an email confirming the cancellation unfortunately it does not look as if this email was sent We are showing an email was sent to the customer by one of our representative on 2/24/at 7:59PM EST confirming the order was canceled This customer was never charged for the item only a pre authorization (hold) was placed on their card; we only do a charge once an item ships This pre authorization is automatically removed within -business days although the customers financial institution may take additional days to update there statement to reflect this.Again we apologize for this frustrating experience and hope to work with this customer again in the future

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

We would like to apologize to this this customer for the missing item and the time it has taken to investigate We have been trying to get a new pair of the *** sent to the customer but at this time have been unable to get a new pair to them We are now processing a return credit to
the customer for the total amount of their order $ We as the customer allow 2-business days for this credit to be processed Again we are deeply sorry for the delay in resolution

We would like to thank this customer for shopping with us and apologize they received the incorrect item Order *** was credited back to the customer on 5/25/in the amount of $ If the customer does not see this on their statement yet we ask they please allow up to business days for the credit to post Order *** per *** one item was delivered on 5/31/and the second item is expected to be delivered on 6/2/

We would like to thank the customer for their business and we can certainly appreciate that this is a frustrating experience for them as they do not wish to keep the boots We have reviewed the customer’s order and included pictures which show the boots have been worn. In the pictures
there are scuff marks on the top and sides of the shoes, one of the shoe laces is frayed and there are rocks embedded in the soles. We would be unable to resell them as new to another customer and so they are indeed ineligible for return per our policy which can be found at http://www.shoebuy.com/info/returnsWe understand this was not the resolution the customer was seeking. However, our decision to not accept the return was made carefully and in accordance with our policies which we must adhere to. We want to be sure that this customer and all fellow customers have the best possible shopping experience and that we delight all with every purchase, and our policies have been structured to help ensure this is the case

We apologize to the customer for any inconvenience experiencedI have e-mailed my warehouse for the status of this return. I am hoping this matter will be resolved today or by tomorrow at the latestCustomer can expect to see refund for the return posted on *** Checkout account in the next
3-business days

Please apologize to customer for any inconvenience experiencedOur warehouse processed a comprehensive review of the shoes returned on 7/20/and found that the customer had returned shoes with dirty solesCustomer seems to admit to having worn the shoes in the note provided as to the reason for
her complaintWe are not able to accept merchandise returned if it has been wornI have provided a link below to our return policy for further reviewWe will be deducting $off the order due to the inconvenienceCustomer can expect to see this credit posted on her *** account in the next 3-business dayshttps://www.shoes.com/info/returns#instructions

We sincerely apologize for any confusion caused by the previous messageShoeBuy did not intend to convey that we had contacted the customer outside of the Revdex.com Our records show that the customer has spoken to a Supervisor and has received all of our return informationThat is what we meant when we said we were working with the customer on a full refund The $for shipping has already been refunded and the full price of the shoe, $71.96, will be refunded once the customer returns the shoe back to us(Our standard return policy still applies, and the customer will need to return the item as it was received, and within days.) We will resend the return information to the customer so the customer can return the package when she is ready Again, we are very sorry for this delay in shipping as this is not common for ShoeBuy, and we look forward to working with the customer to resolve this issue

We would like to thank the customer for shopping with us We have reviewed the customers order and unfortunately we must have the shoes returned with their original undamaged shoebox to be able to accept a return. Even though the shoes were still in a new condition the shoebox was deemed
damaged due to being used as the shipping box. We are unable to reuse the shoebox which means we could not resell them as new to another customer and so they are indeed ineligible for returnWe can certainly appreciate that this is frustrating for for the customer as they do not wish to keep the shoesWe also understand this was not the resolution they were seeking and we will offer to credit the customer back $for the item. However, our decision to not accept your return was made carefully and in accordance with our policies (for reference: ***). All companies have policies and standards by which we must adhereWe want to be sure that this customer and fellow customers have the best possible shopping experience and that we delight all with every purchase, and our policies have been structured to help ensure this is the case

We would like to thank this customer for shopping with us and we are sorry the customers order was returned to sender with an incorrect address We have looked at the customers order and see the order's method of payment was *** and a technical error caused the address change We
would suggest the customer review there *** account to make sure all *** address are saved correctly.We have requested our billing department credit this customer back the $restocking fee sense it was a technical error which caused this item to ship to the wrong address We ask the customer to allow - business days for the credit to be processed back to there original payment method We hope this customer would still like to shop with us and we would be happy to help place a new order to the correct address

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
---------- Forwarded message ----------From: *** *** *** Date: Wednesday, May 18, 2016Subject: Return requestTo: "*** *." Please send me return labels to exchange all of the items below Please note that on my online receipt it indicated these are exchanges with forthcoming return labels, which never were emailed In the prior conversation you sent me two of the labels but asked for all of the order information, which is below.Thank you!The orders I place to make the exchanges were: #***, ***, ***Girls' *** Lynn Flex Sandal Euro M in Silver $** *** ** *** ** *** US *** Ground Shipping Shipped via *** [Track]*** 05/06/Infant/Toddler Boys' *** *** Hudsen U.SM in Brown Leather $** *** ** *** ** *** US *** Ground Shipping Return request received 05/18/[Track]*** 05/06/Infant/Toddler Boys' *** Sydney Flex Sandal Euro M in Chocolate Brown $** *** ** *** ** *** US *** Ground Shipping Return request received 05/18/[Track]*** 05/06/Girls' *** Sidra Flex Sandal Euro M in Peacock $** *** ** *** ** *** US *** Ground Shipping Shipped via *** [Track]*** 05/06/Girls' *** Lynn Flex Sandal Euro M in Astor Pink $** *** ** *** ** *** US *** Ground Shipping Shipped via *** [Track]05/06/Infant/Toddler Girls' *** Daisy Grip 'n' Go Sandal
Regards,
*** ***

We would like to thank Ms*** for her purchase and apologize for the experience she has had with us thus far.Per our return policy (http://www.shoebuy.com/info/returns) items that you return or exchange must be in the condition that you received them and in the original boxShoeBuy does not
guarantee wear or tear or any damage unrelated to the manufacturerMs*** used the shoebox as a shipping box, resulting in damage to the original packaging and therefore making the shoes ineligible for returnAccording to our returns facility, the shoes were mailed back to Ms***Unfortunately, there is no acknowledgement of their deliveryWe sincerely regret that this was not communicated better to Ms***According to our records, a supervisor from our customer service department left a voice mail for Ms*** yesterday evening, June 25, 2015, letting her know that as a gesture of goodwill we have refunded her for the shoesWe authorized a refund of $to the original payment method used on this order (***) today, June 26, 2015.Typically, the customer's bank can take an additional - business days to post this to their accountAgain, we sincerely apologize for experience Ms*** has had and thank her for giving us the opportunity to make this rightWe hope she will find this resolution acceptable and consider shopping with us again in the future

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
However, I have attached the return label to the original item and delivered to *** as per instructionsThe tracking number is ***According to *** Website and tracking information, this package was received on December 28, by ***.The expected refund is $plus the restocking fee (approximately $7.00)I have received the $refund for the 3-day shippingI am anticipating to have this matter thoroughly resolved soonest
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We would like to thank this customer for shopping with us and apologize the item they wanted was found to be out of stock We try to keep inventory updated however errors do occasionally do occur either due to human or technical errors Once we found out the item was out of stock we
tried to credit the customer back for the item On March 28, we tried to process a credit in the amount of $however we received a *** error stating there was an open complaint on the order and only a full credit would be allowed The customer did receive the second item on this order so we are unable to issue a full credit back to the customer We would be happy to credit this customer the $once the notify our office the *** complaint has been closed

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I received a refund from shoes.com but only for of the pair of boots that I purchased (even though all were received back at the warehouse according to the tracking numbers) and a restocking fee was taken out of one of the pair of boots. Per my phone conversation and email with customer service supervisor, *** (which I have pasted below) I would receive a full refund for all pair of boots and the restocking fee on all four boots would be waived. Below are the details of the refunds I have received and the refund I am still waiting on: Refunds received:Girls *** Waterproof boot size full refund received $64.95Girls *** Waterproof boot size full refund received $64.95Girls *** Waterproof boot size partial refund received $58.00 Refunds awaiting:$of size restocking fee refundWomen's *** *** Mid Waterproof Boot size $(this item was shipped and received at the warehouse on 12/18/17 with *** tracking number ***) I am still waiting on a refund in the amount of $that I was promised by the company...I have done my part and sent all the shoes back and all records show that they have been received by the company...but I have yet to receive my full refund as promised. EMAIL FROM SHOES.COM CUSTOMER SERVICE Shoescom Customer Service Dec at 10:AM To ***@yahoo.com Message bodyDear Ms***, Thank you for your recent order with shoes.comOnce again, I do apologize for any inconvenience that you have experiencedThis is definitely not the way that we pride on running our businessAs promised, I have generated a 30% discount code that you may use on a future order on our websiteYou may enter code ***-*** in the promotional code box at checkout to have 30% deducted from your orderThis code applies to all brands on the websiteWe will refund your method of payment for your return once our warehouse has processed the shoes returnedWe will waive the four restocking fees for your return due to the inconvenience experiencedPlease let me know if you ever have any questions or concernsThank you again for your orderWe look forward to being of service to you again soon. *** P.Customer Service Supervisor*** [email protected]
Regards,
*** ***