Shoes.com

We would like to thank the customer and apologize for the delay in responseWe have been investigating this case to find out what happenedWe still have not gotten the results of this investigationHowever, we have approved a refund for this missing item as a courtesyThe customer should expect
this refund to appear on her account within business daysWe sincerely apologize for any frustration that the customer has experienced during this refundWe hope the customer will let us know if there is anything else we can do for her

We would like to thank this customer for shopping with us and apologize for the late delivery We did contact this customer by phone and explained we had to wait for both items to arrive at our warehouse before shipping to him This delayed his order and once we did receive both items we
shipped them to the customer next day airWe also gave this customer an additional discount on both orders due to the delay We hope this customer will continue to shop with us and look forward to helping him again in the future

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
You need to indicate at the top of each of your website pages that you charge a $restocking fee for each pair of shoes returned Your website is very misleading otherwise Customers should not have to go searching to find this information As I mentioned before, I am not the only one that finds your website very misleading Check out the "Consumer Affairs" web site Until you change your misleading web site, I will not be satisfied with any of your "canned" responses!!! Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Again, we sincerely apologize for any confusion regarding shipping times. Because the item did ship next day as promised, we will not be able to refund the shipping costs. We will still be happy to help the customer process a return or exchange in accordance with our return policy if she does not want to keep the shoes

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** *** ***

We would like to thank the customer for reaching out to us
about this order and would like to assure the customer that we have looked over
this order very carefullyWe are refunding $for the Men's Clark Davont Ride, and
$for the erroneous restocking feeThese refunds should be
processed
within business daysWe have refunded $for the return of the Men's Arider
Bruce-on Oct 22ndWe waived the restocking fee for this return
as a courtesyAt this point if the customer still has the extra pair of
shoes, we would recommend keeping them or throwing them awayWe hope we have solved all of the customer’s issuesIf they
still need help placing a new order or an exchange order, we would advise that
they contact our special solutions department at [email protected] and we would be
very happy to help with thatWe do sincerely apologize for any difficult the customer has
has so far in resolving this order

Please apologize to customer for any confusion and inconvenienceI have e-mailed a new prepaid *** label for the return of the order in questionI had already e-mailed the return label on 11/8/Please have customer return the items asap as the return time has already come and gone

RevDex.com:
I tentatively accept this response as this is what Shoebuy have been telling me all along, I guess time will tell if Shoebuy lives up to their word in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. My response still stands they off a purchase guarantee and should help the customer. Deceitful company. Terrible customer service! I reject your response
Regards,
*** ***

We apologize again that the customer was disappointed in our exchange process and will not be purchasing with us again. If the customer does not see her refund on her account within business days, we advise that she contact her bank

We would like to thank this customer for shopping with us We were able to cancel the order for the customer on 6/30/and a credit was done to their PayPal account for the full amount of $on the same day

This customer can return the shoes for a defect review, however if no defect is found the items will not be accepted back We ask the customer contact our customer service department for the address to return the items to

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was not notified of the change in your termsI do not want an exchangeYou can credit me, you are choosing not to
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
I have not received my package at allIt was delivered to my apartment complex, signed and stolen by someone with a last name "***." I was not home at the time the package was delivered, nor did I have anyone at my apartment on that day to sign for the packageI don't know why *** is falsely claiming that the package was signed and delivered to the rightful person, but it was notI call *** at least, three times per weekI have also called Shoebuy on multiple occasions to figure out what's the next step*** has blatantly lied and given information about this incidentI am still waiting to receive an explanation of why I have yet to be refunded my money, since I NEVER received the package I ordered over weeks ago

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Attached please see the "Free Shipping + Free Returns no worries!" directly from the home page of Shoebuy.com. In fact it is clearly displayed at least two time directly on the home page and repeated throughout the order, purchase, and shipment process. They are just ripping people off with lies and claims. The buyer needs to know this. It is as clear as their website
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I never confirmed with *** via phone that I received the items*** notified me to contact shoebuy because they were forced to pay a claim because the items were stolenSo not only did *** pay you for the stolen items I also paid in full for items I did not receiveYou have solved nothing! But you sure got paid twice.
Regards,
*** ***

We would like to thank the customer for shopping with us and we would be very happy to help the customer We have responded to multiple emails the customer has sent informing the customer we are unable to find the order and have requested more information We have tried looking up this
customers order using the information the customer has provided in her Revdex.com message and are still unable to find the order In one email we did supply a link to an item on our own website for a similar item due to the fact we cannot find this customers order We ask that this customer please supply ShoeBuy with any of the following information: - ShoeBuy Order Number - Alternate Email Address used to place order - Full name and Zip Code of Shipping Address Once we have this information we will be able to find the order and we will be happy to take a look and see exactly what has happened We do understand this is very frustrating for the customer and we look forward to assisting the customer soon

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Called Shoebuy customer service department 1-*** 3/12/on hold from 12:PM to 12:Spoke with ***, professional and politeI will send the *** *** boots to SHOEBUY,** *** *** *** ** *** I will hold off closing this complaint until I hear back from Shoebuy
Regards,
*** ***

We are sorry the customer is upset about this frustrating experience however we cannot accept the boots back.We have had management review the images again and they are in agreement the shoes sent back to us were worn.Attached are pictures the warehouse took when they deemed the shoes worn and unable to accept back In the pictures you can see wear on the bottom of the boots and creases in the upper part of the boots both indicating the shoes were worn and not just tried on. Again we do apologize to this customer but our policy states on our website that return items must be unworn