Shoes.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 The reality is that I have the item purchased on [redacted] waiting for you to ship you have the item on your website so I know you have it in stock. So why cant you ship the item I bought. [redacted] sees the sale they see the transaction. They are investigating your [redacted] business. Right now I have proof I purchased the item and it is supposed to have been shipped and here already but it has not been shipped. You have NOT given any reason why you can not honor your sale on [redacted]. I have the [redacted] transaction I have sent you all the receipts and still you do not follow through on the sale. This is something you advertised and sold to me and this is the third time I have bought this item on [redacted] and you have not shipped. I what a good explanation of why you are NOT SENDING THE ITEM WHICH YOU SOLD TO ME. YOU NEED TO SEND ME THE ITEM I PURCHASED FROM YOUR SIGHT IN GOOD FAITH. THREE TIMES!!!!THAT YOU ADVERTISED!!!!! IT SEEMS SIMPLE TO ME AND TO THE [redacted] STAFF...YOU NEED TO SEND THE ITEM.
Regards,
[redacted]

Please apologize to customer for any inconvenience. Regrettably, we are not able to issue a refund for the missing items until [redacted] has terminated their investigation into the missing items. They began their investigation on 10/11/17. The reason why we tell customers to open up a police report...

if the packages were stolen is due to the fact that [redacted] will not open up tracers for packages that have been stolen. When [redacted] calls, please do not tell them that the packages were stolen unless you actually saw someone taking items from the delivery location. We hope to have this investigation concluded by the end of this week. We apologize again to the customer for any inconvenience.

Again I would like to reassure the customer that we were not able to charge for the exchange item.  On Feb 15th, when we shipped out the original order, we charged $37.46 and on Feb 24th when we received that item back we refunded the customer for $37.46.  We have not charged the customer anything else unless the customer has placed a new order on her own under a different email address. If the customer is still seeing additional charges, we highly recommend contacting her bank and filing a complaint.

We apologize to the customer for any inconvenience experienced. I am showing that the [redacted] boots purchased on our website were delivered to the customer on 1/11/18. The [redacted] tracking number for the package is [redacted]. We also issued a $5.00 refund to customers [redacted] account for...

the delay experienced on the same day. We apologize again for any inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]The screen shot they sent is very interesting because it wasn't there when I first brought it to their attention. Maybe they added it. Based on their response to the Revdex.com it is clear to me that customer service is NOT their top priority.  Needless to say I will never shop with them again and will make sure everyone I know never shops with them. I feel robbed of my hard earned $41.70. 
Regards,
[redacted]

We would like to thank this customer for her purchase. We did experience an unusually high call volume on the day this customer contacted our customer service department. We regret that this customer was effected and sincerely apologize for the inconvenience. Exchanges are free, and this customer is...

welcome to select anything on our site for exchange. We would be happy to help this customer shop for something else for herself or her boyfriend.

We apologize for any inconvenience that the customer has experienced. The customer did call our customer service department yesterday and it was agreed that the $20.00 shipping charge will be refunded back to the customers [redacted] account. Customer can expect to see this refund posted on [redacted]...

account in the next 3-5 business days. We apologize again for the inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 You can see the details through the statements I attached.They send an email to me and says that they cancel the order for my request,but I didn't actually!!!!!Besides,they didn't take the initiative to inform me why they canceled the order.Just tell me the reason after I asking. Now,I request they get my order shipped or give 50% claim for the values of goods
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Again The boots caused me to get an abrasion on my right angle, causing me to limp. How could anyone tell the boots would cause me to get an abrasion unless I wore them? If Shoebuy has a department that will look at the boots then Shoebuy should list the address of their department so I can return the boots. No where in anything [redacted] or Shoebuy has mentioned an address or telephone number. In other words how could I call their number without Shoebuy making it known? How would their department know me, without a prior number to identify me? 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[This is a canned response that is nearly the same verbiage in all their responses to the complaints. When I see the refund I will be accept their response, I am tired of  lip service. They have time to take more orders and more customers but not time to service their existing accounts. I have been in business since 1982 and this is not how a customer is to be treated, especially if you want repeat business or them to network to their friends and aquaintances.
Regards,[redacted]

We would like to thank this customer for shopping with us and apologize for any confusion with their orders.  We have looked into the customers order history and are only showing 3 orders for 4 items.  It looks like the other order did not go though and what the customer was seeing was a...

pre authorization which should of already fallen off their statement.  If the customer would still like to return 2 of the 4 items we will be happy to supply a prepaid [redacted] return label and we will waive the 2 restocking fees.  Again we are sorry for this situation and hope this helps.

Please apologize to customer for any inconvenience experienced. The issue that occurred with the luggage that was purchased was a very isolated incident and not a way in which we pride on running our business. The customer will have to place a new order either with [redacted] or on our website if one...

set of this luggage is being requested. Our supplier cannot ship at no charge. We apologize again for any inconvenience.

We apologize to the customer for any inconvenience. We are not able to refund for this order since the customer has opened up a complaint against us with [redacted]. Customer will most likely be receiving a refund from [redacted] for this order.

We would like to thank this customer for shopping with us and apologize for any confusion she had with the return/exchange.  We have listened to this customers call with our representative on January 30th 2017 at 5:18pm EST.  This call was approximately four minutes long.  During the...

phone call our representative explained the two ways to process and exchange.  The customer agreed to return the item and once received she agreed for us to process the exchange for a new size.  Our representative asked the customer for the size the customer would like as the exchange and the customer supplied the new size to the representative.  At the end of the call the representative explained again to the customer that once we receive the item back we would process the credit back and then charge the card for the exchange item.  The customer confirmed it was ok for us to do this.  At this time the customer has been credited back for the return item and any pre authorizations have been removed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
There is one tiny scratch on one of the shoes (out of 2 pairs that were returned to me), and it's on the bottom of the shoe. I literally walked around my kitchen and dining room (hardwood floors) in the shoes to see if they fit. I don't know in what universe that is considered to be "worn merchandise."  No where in the return policy does it caution you to tread lightly and on carpeted surfaces, lest your attempted return be rejected. The return policy simply states that "The item must be unworn and include all original tags." Since I didn't wear the shoes by any normal person's standard, I complied with the return policy. The decision is also confusing as I had previously purchased and exchanged a pair of sandals that I had done the exact same try-on process with, with no ill consequences, and a truly hassle-free return process that I had come to expect from Shoebuy.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I THINK THAT THIS IS COMPLETELY UNFAIR AND A HORRIBLE WAY TO DO BUSINESS. THE BUSINESS NEEDS TO TRAIN THEIR CUSTOMER SERVICE REPRESENTATIVES TO ANSWER QUESTIONS CORRECTLY.  I GUESS I HAVE NO CHOICE BUT TO ONLY ACCEPT A RETURN REFUND AND PAY $26.95 FOR NOTHING.  I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN AND WILL MAKE SURE NO ONE I KNOW EVER DOES BUSINESS WITH THEM AS WELL.  
Regards,
[redacted]

We are sorry for any confusion this customer had with our
promotion.  All of our promotions do
state "exclusions apply" this could mean a whole brand or certain
styles the brands sell.  The brands we
sell decided what promotions they will take part in and if they take part in...

a
promotion they also decide which of their styles will take part in the
promotion.  When a customer goes to their
cart the promotional code will be applied to all participating brands.  There will also be a "?" after the
promotional code which a customer can click on and it will give the reason a
promotional code did not apply to an item. 
Again we do apologize if the customer misunderstood the promotion
however we are not able to apply the promotion to items brands exclude.

IMPORTANT NOTE: Please request to the business the code I need to get the 30% discount and kindly ask them to use a discount code without an expiration date but can only be used once (hoping not need it again if their automated system fail again).
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted], in the fact that the company has issued me a refund.  I disagree with any assertion from the company that I damaged the shoes...they were likely sent to me in this condition in the first place because I wore them for a total of 5 minutes inside my apartment only.  It is indeed a one-time exception this company will make for me because they have now lost me as a customer.  The fact that I had to call their customer service twice and they still couldn't handle properly is pathetic and not the way to do business. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Thank you very much, 
[redacted]