Shoes.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Those where not the shoes I returned, that is so wrong to put someone else's shoes forward, my shoes where brand spanking new I tried them on at home and put them back in the box I find it very disturbing that a large company like this could do such a fraud thing I WILL NEVER BUY ANOTHER THING FROM THEM AGAIN!!!!!?? Regards, [redacted]

We would like to apologize for any confusion with this customers orders We are showing order [redacted] for the [redacted] shoes was shipped out and delivered on 5/22/ We unfortunately have no record of order # [redacted] being shipped out and are looking into this order Now however after reading the customers complaint we are trying to determine if the customer did receive the [redacted] order ( [redacted] ) and not the [redacted] shoes We as the customer confirm which item is missing so we can assist with correcting the mistake

We are sorry to hear this information from the customer Per [redacted] tracking # [redacted] the packaged did ship out from Ontario, CA on 12/18, we first requested the package be returned to sender on 12/ Once the package arrived on 12/in Miami [redacted] then returned the package This customer was credited back in full on December 20th, Again we are sorry the customer does not feel they received excellent service, however, we have reviewed all contact between the customer and our customer service department and did not find any incorrect information ever given to the customer

We apologize for the delay in crediting the customer back We are showing this customer was credited back $on April 26, to their [redacted] account

We issued a refund for this customers return on 1/19/Customer can expect to see this refund posted on the [redacted] account ending in [redacted] in the next few days

Please apologize to customer for any inconvenienceThe shoes purchased are being sent back to our warehouse and scheduled for delivery on 12/12/We will have the shoes reshipped back to the customer once the warehouse gets around to retrieving the packageWe apologize again for any inconvenience

We would like to thank this customer for shopping with us and we appreciate the feedback about the return policy On July 16th, our site was updated to show the new policy to make sure customers would know in advanceOur homepage says “free shipping + free exchanges” and the entire policy is listed under the Returns section of our Help pageThe new policy went into effect on August 1, 2015, and all purchases made on August 1, or after are subject to our new return policyOur policy enables our customers to choose from any items in our inventory until we find an item they’ll love – more than a million items – whether that’s a different shoe or perhaps a bag or coatIn the event they prefer not to exchange for a new item, there is a restocking feeWe want to assure this customer that our decision to not waive the restocking fees on this order was made carefully and in accordance with our guidelinesWe understand that this customer is disappointed with our policy, and we do sincerely apologize for any inconvenience this may causeShould the customer opt to exchange, we’re happy to help the customer find new styles or items to try

We are very sorry to see that the customer has rejected our responseUnfortunately, we cannot refund the money again as the credit has been issued I have provided, in my initial response, the authorization number which this customer should be able to use with the bank associated with the [redacted] card used to verify the refund

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy my issues and/or concerns in reference to complaint # [redacted] , but I am willing to accept the response because I never want to hear from ShoeBuy.com againI understand that by choosing to accept the business response that my complaint will be closed as resolved, but this does not take away from the fact that this company contradicts itself in corporate policy versus customer communication, and that ShoeBuy.com [redacted] in-general Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I'm not sure if Shoebuy is offering me a gift card here for the amount missing ($426.94)If they are, that's a nice offer but I don't feel I should be tied to spend that much on the Shoebuy websiteIf Shoebuy would like to give me half back in gift cards and half back on my Credit Card, I would accept that as a compromise just to end thisBut honestly, even if Shoebuy changed the wording from "returns" to "exchanges" on their website, there would be no way of me knowing that it changedThere was never an email, like other companies do, alerting that a policy change has been madeI've been a customer for years with Shoebuy and like many many others I wouldn't think to read a return policy when I've made many orders with the same policies for so longIt's very very misleading and unfair Regards, [redacted] ***

We would like to thank the customer for shopping with us and apologize for the frustrating experience they have had When an order is placed we transmit the order to our warehouse's We are unable to cancel orders once they are sent to the warehouse and must contact them to request the cancel We were unable to cancel this order before it shipped This customer has spoken to a supervisor on 1/27/and agreed to having of the restocking fees waived once the items are received back

We are truly sorry to hear the customer was upset with there experience with ShoeBuy However we are happy the return was resolved and they received their return credit

We would like to thank the customer for shopping with us and we are sorry for the frustrating customer experience she has had This customer placed her order via our website on December 4, She submitted the order with the incorrect address as the Ship to address On December 9, we shipped the package to the address the customer supplied to us and on December 11, it was delivered to the address the customer supplied on her orderThis customer contacted us through [redacted] on December 22, at which time we apologized for her emails not being replied to and explained due to the holiday season we were receiving an overwhelming amount of emails and were running behind on replying to them all We also told the customer we would open an investigation with [redacted] and asked the customer to verify the address the item was shipped to be correct The customer immediately responded to our message letting us know she already contacted [redacted] and opened an investigation with [redacted] on her own before ever speaking to anyone at our company We again asked the customer to verify the address the item was shipped to at which time she messaged us her correct address and proceeded to tell us when she placed the order she was unable to get our website to accept her correct address and continued with the order knowing the shipping address was incorrect We again informed the customer we would contact [redacted] to see if they could find the package and deliver to her correct address, we also informed the customer our investigation can take up to days and since the package was delivered to the address she supplied she might want to contact [redacted] herself and they could tell here exactly where the package was delivered and she could arrange pick up since she was trying to receive this before ChristmasThe customer contacted our customer service department on January 13, and spoke to a representative who was unaware of the communication we have had with the customer on [redacted] and also that we had verified the package was delivered to the address the customer supplied to us The representative at that time gave the customer the incorrect information by saying we would request a credit back to the customer We contacted the customer back and informed here the package was delivered and [redacted] is showing it is at Duke University mailroom and she should contact them about receiving her package The customer at this time via phone calls, emails, and [redacted] said she was not going to pick up the package We explained to the customer we will be happy to credit the customer back the full amount of $however since the package was delivered to the address the customer supplied on her order she must retrieve the item and ship it back to us using a pre-paid [redacted] label that we would be happy to supply Once we receive the item back to our warehouse we will process the return and credit the customer in full within 2-business days

Please apologize to customer for any inconvenienceRegrettably, we are not able to issue a refund for the missing items until [redacted] has terminated their investigation into the missing itemsThey began their investigation on 10/11/The reason why we tell customers to open up a police report if the packages were stolen is due to the fact that [redacted] will not open up tracers for packages that have been stolenWhen [redacted] calls, please do not tell them that the packages were stolen unless you actually saw someone taking items from the delivery locationWe hope to have this investigation concluded by the end of this weekWe apologize again to the customer for any inconvenience

IMPORTANT NOTE: Please request to the business the code I need to get the 30% discount and kindly ask them to use a discount code without an expiration date but can only be used once (hoping not need it again if their automated system fail again) Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] **

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The company charged me a restocking fee and they are still advertising the product as available for purchase in a size Regards, [redacted]

We would like to thank this customer for shopping with usWe also apologize for any inconvenience caused by the gifted magazine subscriptionWe requested cancellation of their subscription with the magazine provider.We want to assure the customer that ShoeBuy does not sell or share our customers’ personal information with other parties The free magazine subscription is offered to our customers in the shopping cartIt can be declined prior to proceeding to checkout This customer placed the order online and did not opt-out of the offer which would have been done by clicking the orange “no thanks” button to remove the magazine from your cart and decline subscriptionIf a customer does not opt out only their name and address would be shared with the magazine providerThe provider does not sell or share this information.Again, we do apologize for the inconvenience and thank this customer for being a valued ShoeBuy customer

Apologize to customer for any inconvenienceWe do have brands that do take 1-business days to process before they are shipped by the shipping method that the customer has chosenThis order is scheduled to be delivered tomorrow, 12/22/If the customer was worried about shipping time, she could have read the shipping and processing times on our website where it clearly states our processing timesIf customer no longer needs the shoes, she may return them back to us once receivedWe will need to charge a restocking fee for the return as also outlines on our websiteWe apologize again for the inconvenience

We are sorry for the experience this customer had with us When an item is returned for an exchange we will credit the customer back and then place a new order for the exchange item It looks like the exchange order did not go though due to a technical or human error and left a pre authorization on the customers card Once the customer contacted us we removed the hold from her card We have also credited the customer back in full for there original order This was done on 4/20/in the amount of $ Again we are very sorry for any delays in this customer being credited back

Please apologize to customer for any inconvenienceWe will be refunding the customer for this return as a onetime exception to our return policyThis refund for $will be posted on customers method of payment in the next 3-business daysWe apologize again for any inconvenience