Shoesumo.com

Initial Business Response /* (1000, 6, 2016/01/26) */
Our records indicate that the consumer registered for the promotional trial membership on 12/30/As advised directly on the payment page the terms and conditions, as well as any additional terms, conditions and covenants are made referenced
in or made available by the hyperlink on the Credit Card Payment Page upon registrationThis Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act
By participating in the risk free trial and enrolling for a trial order, members will be shipped a watch for $S&HOur members are given the opportunity to try it for days to enjoy their purchase and determine if the item is a suitable fitIf not, the unopened item may be returned within the allotted time by contacting our Customer Care toll-free line or by via emailTo which our members are then given a RMA number
If our members are satisfied, they do nothing and agree to be charged $Plus, they agree to be enrolled in our Monthly VIP Membership Program where days from their initial order date and every days thereafter they will receive a new item for the discounted retail price of $(Free Shipping)Our members have the option to cancel their VIP Membership at any time
On 1/19/the extremely irate consumer contacted our customer service call center in an attempt to gather information regarding the recurring charge of $she incurred on 1/13/Our customer service representative thoroughly educated the consumer of the Terms and Conditions she agreed to upon signing up for the promotionThe consumer admitted to not reading the Terms and Conditions as well as receiving the product shipped to herHowever, the consumer requested a refundOur customer support representative explained the very strict return and refund policy in which the consumer agreed upon order placement
Contrary to the consumer's claim the evidence within this document will show that she knowingly participated in our risk free trial starting at $Her failure to cancel within the day trial period resulted in the account becoming a VIP membership as specified within the terms she agreed toThe consumer enrolled for the fourteen (14) day trial on 12/30/Upon sign up customers must agree to the terms & conditions and privacy policy that are presented on credit card payment and enter a valid credit card and CVVnumber before proceeding any further
Upon sign up users must agree to the terms of use and privacy policy that is presented on the site as well as enter a valid credit card and CVVnumber before proceeding any furtherPlease note that the recurring membership fee is mentioned on the payment page within the "Satisfaction Guarantee" sectionIf a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered into
Although the consumer simply failed to cancel the day trial period nor returned the item to avoid becoming a recurring VIP Member, after careful consideration on 1/19/our billing department manager decided to go against our strict no refund no return policy and offered the consumer a courtesy refund in the amount of $However, the customer declined our courtesy offerDue to the customer decline of our $refund and in an effort to resolve this matter, our Billing department Manager extended the refund offer to $via email in which the customer did not respondTherefore, the courtesy refund was not issued and will no longer be honoredRespectfully, this is the extent of resolution to be met with the consumer
Initial Consumer Rebuttal /* (3000, 8, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure which way to answerI contacted Revdex.com regarding the $refund asking what I should do about it and was waiting to hear backAs this was occuring over a weekend, I didn't expect an immediate answer
I also asked the gentleman at Shoesumo for their mailing address so that I could return the watch by certified mail
As there was no date listed on his email as to when I needed to respond to his offer of $75, I was waiting to hear back from Revdex.com
You can see from this quoted section of that email that he did not give a date to respond by
"The product is yours to keep and in order to finalize and acknowledge your request, kindly accept our refund offer of $It will take approximately 3-business days of more, depending on your financial institution, for the funds to post back to the same account that was charged initially
Thank you, *** ***"
Now Mr*** is changing his offer and dropping the $refund, so I do not accept the no refund offerI will accept the $offer though just to get this over withI was waiting for Revdex.com to advise me and for my bank to lift the fraud alert from my bank
*** ***
Final Consumer Response /* (4200, 12, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"However, the consumer denied our offer and refused to settleTherefore, the consumer's request to process the aforementioned refund has been denied" I have NEVER denied your offer, but actually continued to ask you to give a full refundCan you show me WHERE I refused? And I can't deny noticing that as soon as Revdex.com was brought in was when YOU denied to refund even a partial amountThis only goes to show how much you want to deal in secret and continue to try and dupe innocent people out hereYou have shown me how duplicitous people can be in stealing my moneyElder scams are spoken about many times on the news, now I know how it feelsI may be old, and you may have gotten me this time, but I won't be gotten a second timeMy mind may be missing a few things in my brain to catch slippery phrases, but I'll just make sure I don't listen to them againShoesumo was not wanting to "offer" a refund on this from the first, so this is no surprise that as soon as Revdex.com got involved with them, they dropped their offer
Final Business Response /* (4000, 14, 2016/02/03) */
Unfortunately, our courtesy refund offer was extended as an attempt to resolve the consumers dissatisfactionHowever, please keep in mind this offer was a "COURTESY"Therefore, per the Terms and Conditions which were agreed to, we are not required to extend the refund offerOur offer was more than generous and the decision to involve a 3rd party has placed additional financial responsibilities upon our businessRespectfully, the consumer's refund request has been denied