Initial Business Response / [redacted] (1000, 10, 2016/04/20) */ We explained to the customer that the model he sent in was discontinued and he agreed to this replacementThe light was not a used light and this has been explained to the customerAfter call the customer on 4/12/16, he agreed to send the light in for inspectionAlso, the customer has agreed to us sending a pair of binoculars back with his light for the difference since his model has been discontinuedAt this point, this seems to be resolved Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I said I would except the Ns subzero that is listed on your website it says it's still available for purchase I had the nD I will trade it for the NDS subzero Final Business Response / [redacted] (4000, 14, 2016/04/25) */ The new models have never been on the website and they still have not been added to the websiteThe model that the customer sent in is not available on the website either as they were disabled for purchase last year (He sent his model to us in March 2016)We offered this model as replacement as it was the closest thing to what the customer sent in and he agreed to the replacementCustomer says that the light is having an issue and that he will send it to us for inspectionWe have not received the light at this time Final Consumer Response / [redacted] (4200, 16, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received an email today saying they were sending the same light back it is a broken light I have tried several different batteries had several different witnesses inspect the light it does not work I am very very very fed upPlease send replacement light that light would not work! I tried several sets of batteries
Final Consumer Response / [redacted] (2000, 9, 2016/08/29) */ After months of waiting I finally got a response and action from the company the complaint was aboutThe business does not need to perform any further action than what they have done now but I do not wish to rescind my complaintTheir business practices are very shady and I have seen plenty of complaints from consumers about their customer service and business practicesThis company offers warranties for their products but do not respond to their customers when they contact them regarding warranty or product issuesI honestly feel that if I did not threaten to contact the Revdex.com then I would have never heard anything back from the company and I would have been cheated out of $150+ that was spent on the product that I had sent them to be repaired
Initial Business Response / [redacted] (1000, 13, 2015/10/07) */ We did offer to work with the customer outside of our usual warranty by reimbursing him with pellets for the cost of shipping to usWe also offered to cover the shipping back to himThe customer did not agree with this solution
Initial Business Response / [redacted] (1000, 10, 2016/04/20) */ We explained to the customer that the model he sent in was discontinued and he agreed to this replacementThe light was not a used light and this has been explained to the customerAfter call the customer on 4/12/16, he agreed to send the light in for inspectionAlso, the customer has agreed to us sending a pair of binoculars back with his light for the difference since his model has been discontinuedAt this point, this seems to be resolved Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I said I would except the Ns subzero that is listed on your website it says it's still available for purchase I had the nD I will trade it for the NDS subzero Final Business Response / [redacted] (4000, 14, 2016/04/25) */ The new models have never been on the website and they still have not been added to the websiteThe model that the customer sent in is not available on the website either as they were disabled for purchase last year (He sent his model to us in March 2016)We offered this model as replacement as it was the closest thing to what the customer sent in and he agreed to the replacementCustomer says that the light is having an issue and that he will send it to us for inspectionWe have not received the light at this time Final Consumer Response / [redacted] (4200, 16, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received an email today saying they were sending the same light back it is a broken light I have tried several different batteries had several different witnesses inspect the light it does not work I am very very very fed upPlease send replacement light that light would not work! I tried several sets of batteries
Final Consumer Response / [redacted] (2000, 9, 2016/08/29) */ After months of waiting I finally got a response and action from the company the complaint was aboutThe business does not need to perform any further action than what they have done now but I do not wish to rescind my complaintTheir business practices are very shady and I have seen plenty of complaints from consumers about their customer service and business practicesThis company offers warranties for their products but do not respond to their customers when they contact them regarding warranty or product issuesI honestly feel that if I did not threaten to contact the Revdex.com then I would have never heard anything back from the company and I would have been cheated out of $150+ that was spent on the product that I had sent them to be repaired
Initial Business Response / [redacted] (1000, 13, 2015/10/07) */ We did offer to work with the customer outside of our usual warranty by reimbursing him with pellets for the cost of shipping to usWe also offered to cover the shipping back to himThe customer did not agree with this solution