Shontere Restoration

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I do not accept their "sincere" apology They are only offering that now after I have filed with the Revdex.com They claim they have pictures of the device before and after which they have failed to provide on two occasions They did in fact loose or damage the device piece while in their possession and when asked about it the owner Gene told me that he was going to wash his hands of it They are liars and dishonest people who cant accept responsibility for a simple part on a device that I have to have repaired based on the settlement amount which did not equate to enough to replace it (not the part they broke) but the part they lost I have no choice now but to report this piece as stolen to the local police department Regards, [redacted]

We apologize if [redacted] is not happy with the service he receivedI can tell you with Our utmost respect it is few and far between that we have unhappy customers due to that being Our highest priorityTo address the complaint that [redacted] has with his [redacted] ReceiverWe did pick this item up for evaluation and possible repairs through an electronics Service providerHowever when we picked the item up it did in fact have all knobs and Controls intactUpon returning the item to not [redacted] but in fact his girlfriend whom was at the home at the time of the return appointment, the knobs and controls were in fact also intact as wellWe do have before and after photos of the item upon pick up from his home and at our shop prior to returning to his home[redacted] called nearly a week after the delivery and was in fact told that we would talk with the technician to verify the information of the knobs being intact at time of the return of the item and if in fact if we had the knob it would be returned but we had to speak with the tech first in order to verify whether or not the knob was intact upon delivery Or notAfter Speaking with Our tech, He did state the knobs were intact and he had photos of the item with the knobs intact at the Customer's homeIt did take a few days to get all the information needed for [redacted] to return his callPrior to this [redacted] Called pretty irate on the phone demanding he receive the knob back that his item was ruined and we were going to replace it.Upon completion of [redacted] 's claim, The receiver that was relocated during the move the electronics tech verified there was physical damage to this itemThe casing was bent along with the back input areasTherefore, The moving Company was requested to replace the itemWe are not Sure what the CustomerS Settlement was however at this time We are under the impression that the moving Company has provided them a cash Settlement to replace the item in questionif you should need anything further from us, Please contact us further.Shontere Restoration

To Whom This May Concern,The receiver was returned to the customer in full view and acceptance of ***'s girlfriendThere was no mention of any missing knob or any other issues at delivery*** requested we make delivery arrangements with her and felt she would be receiving representativeAny missing knob (typically on the front of the receiver) should have been easily noticed immediately during deliveryThis item was placed in full view per instruction during deliver.The facts and quotes that have been presented by *** are not accurateThe receiver was returned by appointment the next day after contact was made per request of ***'s girlfriendDuring complaint phone call, *** hung up on company representative prior to making any photo presentation arrangementAlthough we do wash our hands often, this was never shared with *** or any of his representativesThis is not language consistent with the representative that dealt with ***.We have since come to the knowledge that *** *** has been settled and paid for the replacement cost of this itemTherefore we do not believe at this point *** *** should have any further issued with moving settlement.We are fully ready to cooperate with law enforcement to bring this case to a close

We apologize if [redacted] is not happy with the service he received. I can tell you with Our utmost respect it is few and far between that we have unhappy customers due to that being Our highest priority. To address the complaint that [redacted] has with his [redacted] Receiver. We did pick this...

item up for evaluation and possible repairs through an electronics Service provider. However when we picked the item up it did in fact have all knobs and Controls intact. Upon returning the item to not [redacted] but in fact his girlfriend whom was at the home at the time of the return appointment, the knobs and controls were in fact also intact as well. We do have before and after photos of the item upon pick up from his home and at our shop prior to returning to his home.[redacted] called nearly a week after the delivery and was in fact told that we would talk with the technician to verify the information of the knobs being intact at time of the return of the item and if in fact if we had the knob it would be returned but we had to speak with the tech first in order to verify whether or not the knob was intact upon delivery Or not. After Speaking with Our tech, He did state the knobs were intact and he had photos of the item with the knobs intact at the Customer's home. It did take a few days to get all the information needed for [redacted] to return his call. Prior to this [redacted] Called pretty irate on the phone demanding he receive the knob back that his item was ruined and we were going to replace it.Upon completion of [redacted]'s claim, The receiver that was relocated during the move the electronics tech verified there was physical damage to this item. The casing was bent along with the back input areas. Therefore, The moving Company was requested to replace the item. We are not Sure what the CustomerS Settlement was however at this time We are under the impression that the moving Company has provided them a cash Settlement to replace the item in question. if you should need anything further from us, Please contact us further.Shontere Restoration

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  I do not accept their "sincere" apology.  They are only offering that now after I have filed with the Revdex.com.  They claim they have pictures of the device before and after which they have failed to provide on two occasions.  They did in fact loose or damage the device piece while in their possession and when asked about it the owner Gene told me that he was going to wash his hands of it.  They are liars and dishonest people who cant accept responsibility for a simple part on a device that I have to have repaired based on the settlement amount which did not equate to enough to replace it (not the part they broke) but the part they lost.  I have no choice now but to report this piece as stolen to the local police department. 
Regards,
[redacted]