Sign in

Shook's Oil Burner Service & Fuel

Sharing is caring! Have something to share about Shook's Oil Burner Service & Fuel? Use RevDex to write a review
Reviews Shook's Oil Burner Service & Fuel

Shook's Oil Burner Service & Fuel Reviews (1)

Review: I bought my oil from Shook Oil for over a decade - since September 2000 - until I lost my job in October 2013. I then received oil from [redacted]. Shooks Oil does not participate in the State's [redacted] program or I would have requested them. I did call them to tell them of my situation but they offered no assistance nor did they return any money left in my account.In July 2012 I bought a Service Contract from Shook Oil for $239.29 which included an annual cleaning of my furnace. I was told then to wait until after "the season" to do the cleaning. I called today to schedule the cleaning and was told that since I was no longer receiving automatic deliveries (which I was NOT receiving - I paid for my oil up front ) they would not clean my furnace.I requested either my furnace be cleaned, my money be refunded or I receive $239.29 worth of oil. I was told I could buy 100 gallons of oil and then I would receive the cleaning I had already paid for.Unfortunately, I am still unemployed and can not afford to throw away $239.29 because Shooks Oil does not want to clean my furnace as contracted.I was never given a copy of the contract but have requested one.Desired Settlement: DesiredSettlementID: Refund

I would like a refund or my furnace cleaned or $239.29 worth of oil.

Business

Response:

contract expired 7/9/13 called 7/22/13 for cleaning

cancelled account in november 2012 (must be on auto delivery to have service plan).

called on 9/18/13 on a sunday for a smoking unit we brushed out and did an ABC on unit at no charge when she was still an account.

last delivery was november of 2012

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I would like a full refund of $239.29. There was never a stipulation that I had to be on automatic delivery - nor had I been for at least two years prior. In addition, I was told the 'new year' on all contracts began on August 1st - and my check was cashed on July 29th. I was also told to wait until 'after the season' to have my furnace cleaned when it was looked at in September.

I simply can not afford to pay over $200 and receive nothing for it. In addition, there was still a few dollars left in my account when I became unemployed and that money was not returned either.

Since I filed this complaint, I have decided that I do not trust Shocks to even clean my furnace at this to point. I just want my money back. Thank you.

Business

Response:

can't refund something that has expired and that was never honored by the consumer

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

I am not satisfied with the response and have been offered no reimbursement.

I have a copy of the receipt which shows I paid $250 on my account on 7/9/12 to Shock Oil and was told the service contract began on 8/1/12. That service was to include a furnace cleaning which I never received.

That check was cashed on 7/29/12. I called on July 22, 2013 - so I was still entitled to the service which I did not receive. I was told if I bought 100 gallons of oil then I would get my cleaning - that was the only offer made and is not acceptable. I should not have to spend more money to receive what was already paid for.

I will submit the receipt copy directly to [redacted] at the bureau since I do not know how to attach it here. I want a full refund for the service contract and any outstanding money left in my account at Shock Oil.

Check fields!

Write a review of Shook's Oil Burner Service & Fuel

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Shook's Oil Burner Service & Fuel Rating

Overall satisfaction rating

Description: Home Improvements, Oil Burners

Address: 20 Jansen St, Danbury, Connecticut, United States, 06810-7026

Phone:

Show more...

Add contact information for Shook's Oil Burner Service & Fuel

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated