Shop 2 Wear

Review: When I received my order that I purchased online, men's NFL jacket, it wasn't what I ordered, and there was no paperwork at all with my shipment.

I tryed calling customer service, and never spoke 2 anyone it puts u 2 leave a voicemail. its impossible 2 speak 2 a representative.Desired Settlement: I want what I origionally ordered. or a refund I am very upset

Business

Response:

Since we shipped wrong merchandize per customer, the customer must send

the Jacket back as per instructions in the email sent by us. If the

customer hasn't received our email, they should check their junk email

folder.

Review: On 5 December 2014 I purchased a Kansas State Wildcats Jacket, Item # [redacted], Order # [redacted]. It was to be a Christmas present for my wife. It has not been received.I have emailed the business about this several times and have never received a reply. Telephone calls to them always goes to voicemail and the calls are never returned.I feel that at best I have been scammed and or defrauded.Desired Settlement: I would like my $114.99 refunded. I no longer desire the jacket.

Review: Placed order # [redacted] on 10/10/2014 5:15:02 PM in the amount of $145.59 and I have never received the order. I have called the company and emailed them numerous times and I am getting no response.Desired Settlement: I want my order shipped.

Review: Refused delivery of an item and not refunded

I purchased a jacket on-line on 3/22/13. Somehow I was sent 2 jackets and billed for 2 jackets. I attempted to contact Shop2wear by phone at ###-###-#### on 4/3/13 but went to voicemail and my call was not returned. On 4/19/13, I went to USPS and they returned the item as a refusal to the address of shipment on the packaging. I actually forgot about the return for a while and on July 2nd, I checked the USPS website and the Tracking number verified that the package was delivered back to the address that the package had been shipped from. I called the ###-###-#### number again 7/3/13 and again on 7/10/13, both times went into a voicemail message box and as of today there has been no response. I tried today to email them with request for return of the cost of the returned item but every time I press the send button, I receive an error message which prevents my message from being sent. I further found it interesting that there is a message on the Contact page stating that if a person sends a message with profanity, the message will be disgarded. A question then came to mind...does this company have so many unhappy customers that they would have to put this statement on the Contact screen? And if so, why do they have this happen?Desired Settlement: I reviewed the policy of Shop2wear to keep a "restocking" fee for returns but I do not feel that this should apply to my return. I am only asking for the $126.44 that I was charged for the item that was returned.

Business

Response:

Business' Initial Response

You were sent 2 Jackets because you ordered 2 Jackets via 2 saperate orders. Please send us the tracking number of the Jacket you sent back and we will refund your card.

Respond to this case with the tracking number.

Consumer's Final Response

Tracking number: [redacted]

www.usps.com

Business Response

You were sent 2 Jackets because you ordered 2 Jackets via 2 saperate orders. Please send us the tracking number of the Jacket you sent back and we will refund your card.

Respond to this case with the tracking number.

Consumer Response

Tracking number: XXXXXXXXXXXXXXXXXXXXXX

www.usps.com

Business Response

Could you please send us the tracking number of the Jacket you returned.

Consumer Response

Tracking number: XXXXXXXXXXXXXXXXXXXXXX

www.usps.com

FOR THE SECOND TIME!!!

Business

Response:

You were sent 2 Jackets because you ordered 2 Jackets via 2 saperate orders. Please send us the tracking number of the Jacket you sent back and we will refund your card.

Respond to this case with the tracking number.

Consumer

Response:

Tracking number: [redacted]

Business

Response:

Could you please send us the tracking number of the Jacket you returned.

Consumer

Response:

Tracking number: [redacted]

www.usps.com

FOR THE SECOND TIME!!!

Business

Response:

1. Question: I purchased a jacket on-line on 3/22/13. Somehow I was

sent 2 jackets and billed for 2 jackets. .

Response: We sent you 2 Jackets because you have 2 different orders

for the same Jacket. This usually happens if you double click the

Order button.

2. Question: I further found it interesting that there is a message on

the Contact page stating that if a person sends a message with

profanity, the message will be disregard.

Response: Internet is a war zone and under estimating anything would

be foolish on our part. If we give a complete and a 100% accurate

answer on what we trash, then a hacker could use it to penetrate the

systems and steal YOUR PERSONAL INFORMATION.

Please research and study topics like Hackers, Spam Robots, Robo

Hackers. After reading them, spend time working on maintaining

software and hardware exposed to the internet for 10 years. Then

pass a judgement on our policy.

3. Please provide us the tracking number and we would gladly issue you

a refund.

Thanks,[redacted]

Review: THE JACKET I RECEIVED IS NOT THE SAME ONE THAT IS ADVERTISED ON THE SHOP2WEAR.COM WEBSITE. WHAT I WAS SENT IS TOTALLY DIFFERENT. ORDER #XXXXXXXX

ACCORDING TO THIS COMPANIES WEBSITE THE PUNISHER JACKET THAT I ORDERED IS SUPPOSED TO BE BLACK AND GRAY WITH SKULL LOGOS ON THE SLEEVES, WITH AN ATTRACTIVE DESIGN ALL OVER THE COAT. ALSO THE BIG SKULL LOGO ON THE BACK OF THE COAT IS SUPPOSED TO BE BLACK, WITH WHITE EYES. THE COAT I RECEIVED IS BLACK & WHITE & DOES NOT HAVE THE SKULL LOGOS ON THE SLEEVES AND DOES NOT HAVE AN ATTRACTIVE DESIGN ALL OVER THE COAT. THE ONLY THING ON THE BOTTOM RIGHT SLEEVE IS THE WORD MARVEL. THE BIG SKULL LOGO ON THE BACK IS WHITE WITH BLACK EYES. I DID SOME RESEARCH AND FOUND THAT THE COAT I RECEIVED ON AMAZON.COM. IT IS CALLED A PUNISHER CERTIFIED SATIN JACKET. ALSO ACCORDING TO THE SIZE CHART ON AMAZON.COM, THIS COAT ONLY COMES IN ADULT SIZES. I GUESS THAT'S WHY IT LOOKS LIKE I COULD [redacted] NEAR FIT THE SUPPOSED TO BE KIDS XL JACKET I RECEIVED. THE FUNNY THING ABOUT THIS IS, I DIDN'T EVEN SEE THE COAT I RECEIVED ADVERTISED ON THE SHOP2WEAR.COM WEBSITE. I TRIED CALLING THIS COMPANY LITTERALLY OVER A DOZEN TIMES AND I ALWAYS GOT SENT TO VOICEMAIL. I DID FINALLY LEAVE A COUPLE OF MESSAGES, BUT NEVER GOT A RESPONCE BACK. I TRIED USING THE COMPANIES E-MAIL THAT IS ALREADY SET UP ON THERE WEBSITE SEVERAL TIMES. I DO NOT KNOW IF ANY WENT THROUGH BECAUSE EVERY TIME I SENT THE E-MAIL IT ALWAYS SAID THERE WAS SOME KIND OF ERROR. SO BASICALLY MY EFFORTS HAVE BEEN FUTILE TRYING TO GET IN TOUCH WITH A HUMAN BEING AT THIS COMPANY.Desired Settlement: I WOULD LIKE TO SEE IF THE COMPANY DOES HAVE THE CORRECT JACKET I ORDERED IN THE FIRST PLACE IN A KIDS XL SIZE, AND IF NOT I SHOULD GET A 100% REFUND BECAUSE IT WAS A MISTAKE ON THERE END NOT MINE. I ALSO WOULD APPRECIATE A CALL FROM A CUSTOMER SERVICE REPRESENTAVE INSTEAD OF CORRESPONDING BY E-MAILS.

XXX-XXX-XXXX THANK YOU

Business

Response:

Initial Business Response

Please send back the wrong Jacket shipped as per instructions in the email sent to you.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

I received a responce from an individual named [redacted] and was told to send the coat I received back. I did so on 11-1-13 via certied mail, including a note that I wanted a refund. I amagine it will take about ten days for my debit card to show a refund.

Final Business Response

The customer informed us they have sent back the Jacket, but our supplier whom the customer sent back the Jacket to in Tennessee says they have not received the Jacket.

Could you please give us the tracking number and the shipping provider name (UPS/USPS/FedEx etc).

Review: Ordered a jacket on 4/6/12. My card was charged three days later, but no item has ever been shipped or received over a year later.

Order confirmation email was sent to me 4/6/12 confirming I had purchased a Large Denmark International Olympic Soccer Track Jacket (Item #377) Order #32113681. The total price was $46.65 including shipping.

My bank record confirms that my card has a $46.65 withdrawal to Shop2Wear on 4/9/2012.

Shop2Wear has answered neither emails nor phone calls so this is my last resort before legal action.Desired Settlement: I am requesting that Shop2Wear refund my order + shipping in full amount.

I DO NOT want them to ship the jacket at this point.

Business

Response:

Business' Initial Response

The customers credit card was refunded.

Consumer's Final Response

Thanks to the work of the Revdex.com I received a full refund from the business that otherwise ignored my communication with them.

Thank you so much

Business' Final Response

The customers credit card was refunded.

Review: I ordered a Jacket on Jun 11. I got a confirmation email and was billed, but have not been able to contact the business for shipping confirmation.

I ordered a Nascar Dale Earnhardt XL Jacket on June 11. I got a confirmation email and my credit card was charged same date. My order number was XXXXXXXX and the payment was a credit visa billed for $114.94. The shipping address was different than my billing due to being a Father's Day gift. My Dad has not received the product yet and I have been unable to contact the business from the email feature on the website or with a direct email to the [redacted]@shop2wear.com address listed on the website.Desired Settlement: I would hope that the product was currently in transit to the destination with a tracking number, but if not a refund would be great.

Business

Response:

Business Response

We had asked our supplier to drop ship the order in June hence our status on the the order was shipped. Since this order was from June, it is a bit late to further investigate if the Jacket was shipped.

So, we spoke to the customer and he informed us that he put a charge back and got refunded.

This issue seems to have been resolved.

We are sorry for the inconvenience.

Review: The named company sent the wrong product and fails to contact me regarding the matter, leaving all calls unanswered.

I purchased a puffer Chicago Bears coat from this company as a Christmas gift to my husband. I paid $140.00 for the coat, but the one I was sent was worth less than over half of that. It looks nothing like the coat I purchased and the materials are very cheap. I tried contacting the company to see how to go about receiving the correct coat, but all calls are unanswered as I get nothing but voicemail.Desired Settlement: I am seeking to receive the exact coat that I purchased or a full refund if the coat is not available right now.

Business

Response:

Since we shipped wrong merchandize per customer, the customer must send the Jacket back as per instructions in the email sent by us. If the customer hasn't received our email, they should check their junk

email folder.

Business

Response:

Since we shipped wrong merchandize per customer, the customer must send the Jacket back as per instructions in the email sent by us. If the customer hasn't received our email, they should check their junk

email folder.

Review: I have purchased once before with this company and received my shirts just fine. But when I returned to the company online to order a couple more shirts they withdrew the money from my account and I never received my stuff I ordered. The amount of 57.00 was taken out of my account on April 28th 2014 I have called twice a day since to find out if the items shipped or not but keep getting a voice mail. I have emailed their help desk and the contact information page referring to my order with not luck has anyone from the company called me back or emailed me back. To this date I still do not have my items that I ordered and still can not get anyone to pick up the phone to talk to. I have exhausted all my options to contacting them. I am still out the 57.00 for the items and have nothing to show for it.Desired Settlement: I would like the company to refund my money and I will go some where else to purchase my items.

Business

Response:

Item out of stock, card was refunded.

Review: I made an order for item #[redacted] on July 28, 2015. My order number is [redacted]. On the website it says that it may take 3 to 15 business days for the order to be sent. I never received my order. I have filled out the customer help service form twice, I have made several calls and left several messages without getting one response in return. I want my order or I want my full refund!Desired Settlement: I would like to get what I ordered or I would like to get a full refund!

Review: I ordered an Official Collage NBA Jacket size 3XL in December of 2013. The order was shipped to me on 12/18/13 and received on 12/23/13. The jacket was too small and it had no visible size tag so I called the business, left a message on the answering machine and then sent them an email telling them that I was sending the jacket back for and exchange of a larger size. I shipped the jacket back to them on 12/27/13 by the US Postal service and tracked it until it was delivered to Shop2Wear on 12/30/13. I have tried to contact them every since to see when my exchange will be sent but they have not responded to my emails nor phone calls. They did however bill and received payment from my credit card company for the first jacket and haven't credited that amount back to my credit card.Desired Settlement: I wish to receive the jacket I purchased sized appropriately or to have the money refunded.

Review: I ordered a shirt almost a month ago and have not yet received my order. I've tried to reach the company by phone and only get voicemail. They have my money.....and I have no product! I'm uncomfortable because it looks like other customers have had the same problem. [redacted]Desired Settlement: If I'm not going to receive the shirt ordered, I want my money back! I also don't want any other customer to be possibly "hustled" by this "business".

Consumer

Response:

Per your request, I am informing you that this company did send a shirt to me. However, it was the INCORRECT shirt. I have decided not to pursue any further efforts in resolving this order.

Review: I ordered a tshirt April 27th, almost 2 months ago. I have emailed the company and tried calling, every time you call it goes to a voicemail. I have had no response, no tshirt and no refund.Desired Settlement: At this point I just want a refund and will take my business elsewhere.

Business

Response:

Item out of stock, card was refunded.

Review: I ordered a pittsburgh jacket on 9-03-14 received the wrong jacket on 9-8-14 returned on 9-8-14 to serville by postal service with confirmation to be

delivered on 9-10 and it was delivered on that exact day to serville with tracking [redacted] got one email on 9-18 saying I would receive my exchange as soon as it came back in stock the size and item I orderded was out of stock paid 145.96 just want a refund or the jacket thanks carolyn rouseDesired Settlement: the pittsburgh steelers jacket I orderded 186 not 205 thats all I want no refund

Review: sent a jacket back to them, for an exchange. from XL for a XL2 size. I never money or another jacket.

sent a jacket back to them, for an exchange. from XL for a XL2 size. I never money or another jacket.I have tride contacting several time.They only have an automated phone number. And they never reply to my emails!! I sent it back 2/22/13. The original order# [redacted] 11/28/12 item# [redacted] jacket X-large.$112.64 I sent jacket back using us post office. Here is the #s 9[redacted]Desired Settlement: I would Like to get the 2XL jacket, or my money back 112.64.

Review: I ordered a t-shirt from this online website totaling $29.32 June 12, 2014. When my product wasn't arriving I emailed them to check status and never heard back. I then proceeded to call them several times and it always puts me through to a voice message system. I am never in contact with a human.Desired Settlement: I want my money back. I would prefer the product but it doesn't look like it exists.

Business

Response:

We did not charge the customers [redacted] account, so there is nothing to

refund. If the customers disagrees, they should dispute the charge with

[redacted].

Review: I ordered 2 jackets from shop2wear on 2/20/14. They stated to expect the product in 3-15 business days. After that had passed I called them and emailed them multiple times, but was never answered nor responded to.Desired Settlement: I would either like to have a full refund or to have the jackets delivered.

Business

Response:

Item out of stock, card was refunded