I spoke with [redacted] this morning after learning of her issue today. The only phone call message we have from [redacted] is from Monday 6/22/2015 in which I responded last night 6/23/2015 by calling her back and leaving her a voice message to call me this morning. [redacted] did so contact me this morning...
6/23/2015. Although [redacted] claims to have left many messages for over a week I do not have any record of voice messages. This morning after speaking with [redacted] about her not receiving all of her order I investigated things and learned that our supplier only shipped her 1 set of purple martin houses out of the three sets in error. [redacted] also indicated that there were 3 floor panels missing in the box and if I could help her get this taken care of. I contacted the manufacturer "[redacted]" and our supplier in [redacted], ** to have them ship her out these missing parts ASAP. [redacted] also asked since the other two house sets were not shipped if I could cancel and issue her a credit for them. I advised her I would take care of this and email her within minutes once a credit was issued. After hanging up I contacted our supplier to make sure they were not shipping the two remaining house sets out and I issued her a credit for them. The entire process took after speaking with [redacted] this morning was about 4.5 minutes.I'm not sure why Shop Carolina did not receive her many phone messages she said she left last week but we did our best to take care of this as fast as possible for our customer once hearing about it.[redacted]Shop Carolina, Inc
I spoke with [redacted] this morning after learning of her issue today. The only phone call message we have from [redacted] is from Monday 6/22/2015 in which I responded last night 6/23/2015 by calling her back and leaving her a voice message to call me this morning. [redacted] did so contact me this morning...
6/23/2015. Although [redacted] claims to have left many messages for over a week I do not have any record of voice messages. This morning after speaking with [redacted] about her not receiving all of her order I investigated things and learned that our supplier only shipped her 1 set of purple martin houses out of the three sets in error. [redacted] also indicated that there were 3 floor panels missing in the box and if I could help her get this taken care of. I contacted the manufacturer "[redacted]" and our supplier in [redacted], ** to have them ship her out these missing parts ASAP. [redacted] also asked since the other two house sets were not shipped if I could cancel and issue her a credit for them. I advised her I would take care of this and email her within minutes once a credit was issued. After hanging up I contacted our supplier to make sure they were not shipping the two remaining house sets out and I issued her a credit for them. The entire process took after speaking with [redacted] this morning was about 4.5 minutes.I'm not sure why Shop Carolina did not receive her many phone messages she said she left last week but we did our best to take care of this as fast as possible for our customer once hearing about it.[redacted]Shop Carolina, Inc