Shop n Save

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
What the product looked like on store security camera means nothingWhere they able to x-ray container to find faults in it? The container case failed before product inside could be used or stored at homeNot more than ten minutes lapsed between purchase, and container failure and I returned to store and I had the receipt for productAlso store return policy not posted in store anywhere or at cash registers, or store internet site! As I explained in complaint, they could have replaced at no cost to store! I didn't purchase product for self, I've only drank alcohol times in last years, so I wasn't drunk! If I wasn't the only caregiver for someone with ALS I would go to springville and shop elsewhere for all our needs, and not shop at a store that gives it's customers a hard time over something a insignificant as this with a receipt (or even without one if that's the case) when I spend at least 8k a year in that store on household needs! Also my disabled brother in the apartment below me spends at least 5k a year at storeWhy would a store risk 9K in business and unhappy customers telling an average of people about their bad experience before the age of the internet where it can be thousands of people told ? All this over cans of beer at a retail cost of $2! That's not very customer friendly! I, as my brother will attest that it's like pulling teeth to get a refund from this store for spoiled and defective products every time attempted even though most times they capitulate, it's a hassle! So much so that most times we just toss the stuff in garbage! Being on a fixed budget since I took a leave of absence from my job every dollar counts to me, my household, and family!
Regards,
*** ***

Revdex.com spoke with the business today and the following was stated:The product left the store in good condition in a bag The store has a video camera and it has been reviewed - it was bagged and in good condition when he left the store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE: ID# [redacted]Dear Ms. [redacted]The store manager contacted to the customer directly on August 2nd and this complaint has been resolved. We determined that the customer's original complaint was mishandled at store level. Although we do have a no return policy in place on tobacco products, there are...

exceptions and this instance would qualify as such.We apologized to the customer for what had happened and refunded the total cost of the product totaling $17.08, and included a SHOP 'n SAVE gift card for the customer's inconvenience.If you should need any clarification regarding this complaint, please contact me at the above phone number.Sincerely,Joe A[redacted] General Manager

Review: Visited the location yesterday afternoon and purchased four electronic cigarette pens. Out of the four purchased, none of them had a working battery. However, the liquid was heavily seeping from the top and I swallowed enough to make me sick to my stomach for about 1-2 hours. Today, I returned to the store with receipt in hand and asked for a refund. The employee said there were no returns allowed on the product. I told them if they were going to enforce that policy they needed to at least sell customers something that works. When the manager came over, he gave me the same line and offered to exchange them. If I just purchased four with a success rate of zero, why would I want more of the same stuff? Also, I'm pretty sure they were long past expired which is why the liquid was so thin that I swallowed a bunch just by hitting it very easily. He then offered to take down my information and talk to the vendor next time they came in. UM, HELLO! The sign says CLOSEOUT SALE meaning the vendor won't be coming back anymore. It was a good effort to get rid of me, though. I asked if there was someone else I could speak with and he said "Nope! I'm the guy today!" This is the point when I advised him that I would be contacting the Revdex.com and he responded by saying "Tell them my name is Mark" about three times in a row. So Shop N Save practically just stole money from me by using that policy as an escape goat. How can a company profit from broken junk like this then point me to the next company and push me out the door, especially when the next company is no longer in business with them? If this isn't textbook bad business, I don't know what is. I guess that's why the guy's name tag says assistant manager and not manager.Desired Settlement: I would like for the company to refund me every penny and remove all of that broken, expired product from the shelves so this doesn't happen to anyone else. What a bunch of thieves. Won't be shopping here anymore.

Business

Response:

RE: ID# [redacted]Dear Ms. [redacted]The store manager contacted to the customer directly on August 2nd and this complaint has been resolved. We determined that the customer's original complaint was mishandled at store level. Although we do have a no return policy in place on tobacco products, there are exceptions and this instance would qualify as such.We apologized to the customer for what had happened and refunded the total cost of the product totaling $17.08, and included a SHOP 'n SAVE gift card for the customer's inconvenience.If you should need any clarification regarding this complaint, please contact me at the above phone number.Sincerely,Joe A[redacted] General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On seven different occasions I have been charged at the register a different price then what is printed in the sales circular. I am very careful to get the exact product listed, and in the right quantity. Today gatorade was on sale for 4.99. I was charged 8.29. I took my receipt to the customer service desk and was very rudely told the color I chose was the wrong shade of blue and darker than the color blue in the flier. That is very deceptive. It was the exact product, ounces, quantity, and description as in the sales flier. Also there was a sign for pepsi products for 4 for 5.00. Upon checking out I was charged 1.66 a bottle because I had diet mt dew. Never in any store is the diet a different price from the regular. Again very decepitve signing and advertising. I believe because mostly senior citizens shop here they get away with overcharging their average customer. I would like to see them investigated and fined for deceptive sales practices. And the rude lady in customer service needs a new job.Desired Settlement: I will take the 600.00 a month I spend on groceries and drive the extra 10 minutes to a store who isnt interested in stealing from me or conning me. If enough people did this stores with shady practices like this would go out of business.