Shop RTA Cabinets, Inc.

We just received an email today that they can not wait and would like to cancel and refundWe shall do so

Initial Business Response /* (1000, 5, 2015/08/19) */
We are in contact with the customer to make a resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not had contact from the company their
last response to me was August I tried multiple times including August, multiple times on August, and a final attempt on August
If Revdex.com can relay, I still request a straight forward commitment to accept the replacement plan submitted with a firm shipping confirmationThat is the only option that enables me to finish the project in some possible manner
Thank you for working this issue on my behalf
***
Final Business Response /* (4000, 18, 2015/09/04) */
Recently the customer requested additional cabinets to complete his orderWe since have shipped them to himPlease confirm with the customer
Final Consumer Response /* (2000, 20, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Company provided requested cabinets and they have arrivedPer mutual agreement this satisfies all open disputes and related complaint

(The consumer indicated he/she DID NOT accept the response from the business.)
I received a E-Mail on October 5th stating "they will mail the check out this week" followed by a E-Mail on...

October 6th claiming I will receive the check "next week". It is now October 18th and I have not received a check. I sent them my address so there would be no misunderstanding as to where to send the check. We have ordered other cabinets from a local company based on the promise that our monies would be here between last week.

Initial Business Response /* (1000, 5, 2015/09/23) */
Customer agreed to a refund on the missing items

Initial Business Response /* (1000, 11, 2015/08/24) */
The customer requested a refund. A refund will be mailed to them the week of 8-24-15
Initial Consumer Rebuttal /* (3000, 13, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a...

tracking number from [redacted] and when I checked on it, got following message: Shipping label has been created. Status will be updated when shipment begins to travel. [redacted] said he used my PO box and they sent it back. He should have known [redacted] does not deliver to PO boxes. He then offered to wire the money but under the circumstances my bank advised against it. So I asked him to just send [redacted] or [redacted] He said he was sending [redacted] (Sept 1) but as of yet no tracking number or response from [redacted]. I will update again if circumstances change but so far not much response from [redacted] but false promises. I also requested a money order in lieu of his check and he said he would do that but that is also doubtful. The amount owed is 3431.51 that is due. My order number was XXXXXXXXX.
Final Business Response /* (4000, 15, 2015/09/03) */
Customer canceled their order with us and a refund will be issued to them

Initial Business Response /* (1000, 5, 2015/10/21) */
This customers order has already been shipped. Please allow up to 10 working days for the freight shipment to arrive at the customers residence. We have also been in constant communication with this customer. This is an incorrect...

statement
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received some communication, but the company has still failed to provide ANY kind of shipping information such as a tracking number or shipper name. I was told I would be given this information once the order shipped and the warehouse had the correct tracking and shipping info. I NEVER received it and even informed them of this after the 48 hour wait period they asked to wait. The reply from them has been short and no correspondence containing the shipping info I was told I would get. Again, I called phone number provided on the website only to get voice mail options. I left messages for the sales department and left a return phone number. Not one return phone call was made to me from regarding my concerns about my shipment. Not only does this company misrepresent shipping times, but email correspondence is uncalled for when there are issues that need immediate answers. I will not do business with them and will certainly pass along my experience to ALL of my builder friends and community. There are many more reputable companies I can do business with in the future and this is NOT one of them.
Final Consumer Response /* (4200, 11, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business assured me my order was shipped last Wednesday. I have all corresponding emails to prove it. Now Today, I get an email stating the order just shipped yesterday 10/21/2015. They falsified their own information. I want a refund of my shipping fees for the delay of my product.
Final Business Response /* (4000, 16, 2015/10/26) */
Shipping charges are non refundable. Customers order was also shipped in the amount of time stated on our website. The freight company will call to set up an appointment. Also note not all freight companies are equipt with online tracking capabilities.

Initial Business Response /* (1000, 6, 2015/09/29) */
We have been in contact with this customer and their order will ship shortly
Initial Consumer Rebuttal /* (3000, 8, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In previous emails, Shop RTA...

stated it could take up to 8 weeks to receive our order. They now state it takes at least 4 months to receive an order. That is not acceptable.They need to provide a full refund to us so we can buy our cabinets from a reputable company.