It was horribleI order something on Shopbop two days ago and wanted to check the status of my order tonight, only to find out that I cannot access my accountThe system kept saying my password is incorrectI used the "forgot password" function and tried a few new passwords, still not workingSo I emailed the customer serviceIn their initial response, they told me that the order review department is requesting additional informationI emailed them back and asked how come nobody from Shopbop contacted me about this in the past two daysWhat if I didn't check my order status tonight? When will I find out that they needed additional informationIn their second email, they said "your account has been closed due to the credit card maybe exist some hidden safety problems"It turned out my order never went through and they have closed my account without contacting me first or simply notifying meCustomer service was uselessThey just kept asking me to contact the order review departmentDoesn't matter reallyI will never shop there
We have reviewed the customer complaint, and understand why the customer may feel the shipping methods listed on our site are misleading Duties and Taxes are assessed by local customs authorities, andeastdane.com does not have control over the fees that may be assessed to our customers who accept delivery When shipping internationally, all orders are subject to Duties and Taxes upon arrival into their country, and when agreeing to the International Shipping Terms and Conditions, customers accept responsibility for these fees should they incur any We offer several methods of shipmentThe method Kian Chen selected (postal) does not apply the DAT at checkout It is a slower method, and it allows each customer to work directly with their local Customs office once their package arrives at Customs The term ‘n/a’ used in this method, does not indicate customers are not subject to paying their DAT, but rather –they do not need to pay the DAT deposit to eastdane.com at the time of checkout We are sympathetic to this misunderstanding and inconvenience, which is why we suggested to refuse the package due to the high DAT Since Kian Chen accepted delivery and has already paid DAT to their local Customs office, we are happy to work with them on reimbursement of DAT We will continue to work directly with the customer to resolve this issue once we’ve been provided the Customs paid receipts Also, I don’t know if you saw our second email yesterday (attached) regarding the fact we can’t find Shopbop on the Revdex.com website in the search functionFurther, when I saw our name on our profile when I signed in, it had some Amazon names on thereMay I ask when these changes were implemented, and why? Thanks!***
Ms [redacted] placed an order for a leather handbag with Shopbop on 7/15/She contacted us on 7/21/indicating that she did not receive her package which as delivered earlier that dayShopbop opened an investigation with UPS.com into the matter, and UPS resolved the investigation indicating that the parcel was successfully deliveredUPS contacted the customer to look into the investigation further and the customer did not wish to work with UPS further on the matterWe would be glad to discuss Ms [redacted] account history with her directly but at this time we are unable to refund her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.EAST DANE is too late to give the response, and I already returned the productsIt's too bad to have this experience, but anyway, I want them not to show "n/a" on their website, not only me but all customers will have my problemthey need to show more statements such as "Local custom may request the taxes or duty charge when the package arrived", so that other customer can make the crrect decision when they select the shipping methodI really really so disappointed for this website and their customer service!!!!!!!! so bad!!!!! Amazon always stay at consumer side, but this website doesn't!!!!!!!!!
Regards,
*** ***
The customer made a purchase on
data-term="goog_398999038" tabindex="0" "border-bottom-width: 1px; border-bottom-style: dashed; border-bottom- position: relative; top: 2px; z-index: -1;">February 25th during a Shopbop-tiered promotional eventThe percentage off is based on the amount spent
The original order qualified for a 30% discount with five items totaling $1,The customer was unhappy with the duties and taxes assessed by customs upon deliveryShopbop agreed to accept the package refusal and absorbed the return shipping costsThe customer placed a new order on May 30th and we agreed to honor the tiered code on this $order by applying the corresponding percentageUnderstanding that this was not satisfactory to the customer; we have applied the 30% discount requested by refunding the original form of payment for $
If any additional information is needed to resolve this complaint, please do not hesitate to contact meHave a wonderful weekend!
Warm regards,
*** *** *** ***
*** * ** ***
I spoke with *** earlier today over this complaint:
“We discussed Ms*** account with her over the phone on 5/5/and resolved her concerns.”
Please let us know if we need to do anything else regarding this complaint
Warm regards,
*** ***
*** *** *** ***
*** * ** ***
SHOPBOP | EAST DANE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]i contacted shopbop several times between 4/1/and continued to do so until filing this complaintI shipped both sets of earrings back in apprx 4/12/I was told by shopbop that they "misplaced" the package, it was even ensured by UPS to cover the cost of both pair of earringsEach time I spoke with their customer service until this complain was filed they told me they refused to issue a refund or offer a man exchangeOnce I threatened to file I was told a refund had Ben processed "sometime in June"I called, but a refined was never receivedEach time I spoke with them after this they asked me to double check with my bank and "if there isn't a history of the refund then well give you a store credit"I would call my bank and then call them confirming there was never a refund issued as that card had been closed ling agoShopbop would then insist I call them againThey did tis five or six times telling me to "double check just one more time and if it's not there, well rectify the situation" and then they refuse to fix it when provided with proofI even called and had the bank in the other line.
Regards,
*** ***
*** *** and *** *** have responded to Complaint #*** as noted below:
"margin: 0in 0in 0.0001pt background-">
On 4/15/Ms*** contacted us via Chat indicating that the recent order in her account was not authorizedWe immediately cancelled her order and disabled her account.
4/17/Ms*** placed another within her other shopbop account for the same item, using the same debit card and shipping to the same address as the original unauthorized order we had cancelled on 4/15/Our order review department, believing this was again an unauthorized purchase, cancelled the orderWe would be glad to discuss Ms*** account with her directly
I responded to the complaint within the Revdex.com of Wisconsin website as wellPlease let us know if there are any questions or additional information needed to resolve this complaint
Have a wonderful afternoon!
Warm regards,
***
*** *** EXECUTIVE ASSISTANT
*** * ** ***
SHOPBOP | EAST DANE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I contacted the company on numerous occasions after their response, and was told I need to speak to a manager named *** I left multiple messages for *** since last week and still have not heard back.
Regards,
*** ***
*** *** contacted us on 4/1/stating that she received a pair of defective earringsWe sent a replacement pair of earrings at no chargeThe replacement
" line-height: 11px; background-">
order was delivered to her on 4/6/Additionally, she was emailed a free prepaid shipping label to return the defective pair to shopbopOn 4/13/*** ***
contacted us indicating that she required an additional return label as the one sent on 4/had not reached her emailWe emailed her a second labelOn 4/she
contacted us to let us know she had used the label to return the original defective earrings and the free replacement pairOn 5/12/she contacted us for an update
on her refundThe free return label tracking information indicated that it had not reached shopbopIn good faith, we issued a refund of $to her original forms
of payment for the replacement pair of earrings$to the original gift certificate and $to the credit card used in the orderShe contacted shopbop again on
7/16/to inquire about her refundWe confirmed with our credit card payment processor that the refund of $was successfully processed on 5/12/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
I ordered several items from shopbop earier this week and was expecting my items to arrive before an event. I didnt leave time for shopping because I got a confirmation of my order and assumed everything would be here. They assured deliver in 3 days but 5 days later, I received my order. I could not participate that event without those items. Perhaps I will come back my favourite shop: fsession.com again.
There are no changes since our last post. The Customer was refunded in full for merchandise not received. Because the transaction was successful, we have no reason to request financial institution information nor is it our policy.
Shopbop emailed the customer on November 16, 2016 indicating her account was closed due to an unacceptably high rate of returned merchandise. As stated in our Conditions of Use, BOP reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole...
We have reviewed the customer complaint, and understand why the customer may feel the shipping methods listed on our site are misleading.
34); margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
Duties and Taxes are assessed by local customs authorities, andeastdane.com does not have control over the fees that may be assessed to our customers who accept delivery. When shipping internationally, all orders are subject to Duties and Taxes upon arrival into their country, and when agreeing to the International Shipping Terms and Conditions, customers accept responsibility for these fees should they incur any.
We offer several methods of shipment. The method Kian Chen selected (postal) does not apply the DAT at checkout. It is a slower method, and it allows each customer to work directly with their local Customs office once their package arrives at Customs. The term ‘n/a’ used in this method, does not indicate customers are not subject to paying their DAT, but rather –they do not need to pay the DAT deposit to eastdane.com at the time of checkout.
We are sympathetic to this misunderstanding and inconvenience, which is why we suggested to refuse the package due to the high DAT. Since Kian Chen accepted delivery and has already paid DAT to their local Customs office, we are happy to work with them on reimbursement of DAT. We will continue to work directly with the customer to resolve this issue once we’ve been provided the Customs paid receipts.
Also, I don’t know if you saw our second email yesterday (attached) regarding the fact we can’t find Shopbop on the Revdex.com website in the search function. Further, when I saw our name on our profile when I signed in, it had some Amazon names on there. May I ask when these changes were implemented, and why?
It was horrible. I order something on Shopbop two days ago and wanted to check the status of my order tonight, only to find out that I cannot access my account. The system kept saying my password is incorrect. I used the "forgot password" function and tried a few new passwords, still not working. So I emailed the customer service. In their initial response, they told me that the order review department is requesting additional information. I emailed them back and asked how come nobody from Shopbop contacted me about this in the past two days. What if I didn't check my order status tonight? When will I find out that they needed additional information. In their second email, they said "your account has been closed due to the credit card maybe exist some hidden safety problems". It turned out my order never went through and they have closed my account without contacting me first or simply notifying me. Customer service was useless. They just kept asking me to contact the order review department. Doesn't matter really. I will never shop there.
Ms. [redacted] placed an order for a leather handbag with Shopbop on 7/15/16. She contacted us on 7/21/16 indicating that she did not receive her package which as delivered earlier that day. Shopbop opened an investigation with UPS.com into the matter, and UPS resolved the investigation indicating...
that the parcel was successfully delivered. UPS contacted the customer to look into the investigation further and the customer did not wish to work with UPS further on the matter. We would be glad to discuss Ms. [redacted] account history with her directly but at this time we are unable to refund her.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.That is the exact same response you sent last time, and as I stated last time, no refund was ever issued. Shopbop asked me multiple times to "double check" with my bank about the refund, after I did that, if their was no history of the refund they would issue me the store credit owed. I would grant their request, contact both the bank and shopbop, confirm there was never a refund only to have shopbop tell me I would have to "double check" with my bank "one more time". They did this about a dozen times, even though they were on the line while my bank confirmed there was never a refund issued by shopbop. Shopbop even admitted they have made a mistake, to please contact them, once I did, they tried to get personal banking information from me.
Regards,
[redacted]
It was horribleI order something on Shopbop two days ago and wanted to check the status of my order tonight, only to find out that I cannot access my accountThe system kept saying my password is incorrectI used the "forgot password" function and tried a few new passwords, still not workingSo I emailed the customer serviceIn their initial response, they told me that the order review department is requesting additional informationI emailed them back and asked how come nobody from Shopbop contacted me about this in the past two daysWhat if I didn't check my order status tonight? When will I find out that they needed additional informationIn their second email, they said "your account has been closed due to the credit card maybe exist some hidden safety problems"It turned out my order never went through and they have closed my account without contacting me first or simply notifying meCustomer service was uselessThey just kept asking me to contact the order review departmentDoesn't matter reallyI will never shop there
We have reviewed the customer complaint, and understand why the customer may feel the shipping methods listed on our site are misleading Duties and Taxes are assessed by local customs authorities, andeastdane.com does not have control over the fees that may be assessed to our customers who accept delivery When shipping internationally, all orders are subject to Duties and Taxes upon arrival into their country, and when agreeing to the International Shipping Terms and Conditions, customers accept responsibility for these fees should they incur any We offer several methods of shipmentThe method Kian Chen selected (postal) does not apply the DAT at checkout It is a slower method, and it allows each customer to work directly with their local Customs office once their package arrives at Customs The term ‘n/a’ used in this method, does not indicate customers are not subject to paying their DAT, but rather –they do not need to pay the DAT deposit to eastdane.com at the time of checkout We are sympathetic to this misunderstanding and inconvenience, which is why we suggested to refuse the package due to the high DAT Since Kian Chen accepted delivery and has already paid DAT to their local Customs office, we are happy to work with them on reimbursement of DAT We will continue to work directly with the customer to resolve this issue once we’ve been provided the Customs paid receipts Also, I don’t know if you saw our second email yesterday (attached) regarding the fact we can’t find Shopbop on the Revdex.com website in the search functionFurther, when I saw our name on our profile when I signed in, it had some Amazon names on thereMay I ask when these changes were implemented, and why? Thanks!***
Ms [redacted] placed an order for a leather handbag with Shopbop on 7/15/She contacted us on 7/21/indicating that she did not receive her package which as delivered earlier that dayShopbop opened an investigation with UPS.com into the matter, and UPS resolved the investigation indicating that the parcel was successfully deliveredUPS contacted the customer to look into the investigation further and the customer did not wish to work with UPS further on the matterWe would be glad to discuss Ms [redacted] account history with her directly but at this time we are unable to refund her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.EAST DANE is too late to give the response, and I already returned the productsIt's too bad to have this experience, but anyway, I want them not to show "n/a" on their website, not only me but all customers will have my problemthey need to show more statements such as "Local custom may request the taxes or duty charge when the package arrived", so that other customer can make the crrect decision when they select the shipping methodI really really so disappointed for this website and their customer service!!!!!!!! so bad!!!!! Amazon always stay at consumer side, but this website doesn't!!!!!!!!!
Regards,
*** ***
The customer made a purchase on
data-term="goog_398999038" tabindex="0" "border-bottom-width: 1px; border-bottom-style: dashed; border-bottom- position: relative; top: 2px; z-index: -1;">February 25th during a Shopbop-tiered promotional eventThe percentage off is based on the amount spent
The original order qualified for a 30% discount with five items totaling $1,The customer was unhappy with the duties and taxes assessed by customs upon deliveryShopbop agreed to accept the package refusal and absorbed the return shipping costsThe customer placed a new order on May 30th and we agreed to honor the tiered code on this $order by applying the corresponding percentageUnderstanding that this was not satisfactory to the customer; we have applied the 30% discount requested by refunding the original form of payment for $
If any additional information is needed to resolve this complaint, please do not hesitate to contact meHave a wonderful weekend!
Warm regards,
*** *** *** ***
*** * ** ***
I spoke with *** earlier today over this complaint:
“We discussed Ms*** account with her over the phone on 5/5/and resolved her concerns.”
Please let us know if we need to do anything else regarding this complaint
Warm regards,
*** ***
*** *** *** ***
*** * ** ***
SHOPBOP | EAST DANE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]i contacted shopbop several times between 4/1/and continued to do so until filing this complaintI shipped both sets of earrings back in apprx 4/12/I was told by shopbop that they "misplaced" the package, it was even ensured by UPS to cover the cost of both pair of earringsEach time I spoke with their customer service until this complain was filed they told me they refused to issue a refund or offer a man exchangeOnce I threatened to file I was told a refund had Ben processed "sometime in June"I called, but a refined was never receivedEach time I spoke with them after this they asked me to double check with my bank and "if there isn't a history of the refund then well give you a store credit"I would call my bank and then call them confirming there was never a refund issued as that card had been closed ling agoShopbop would then insist I call them againThey did tis five or six times telling me to "double check just one more time and if it's not there, well rectify the situation" and then they refuse to fix it when provided with proofI even called and had the bank in the other line.
Regards,
*** ***
*** *** and *** *** have responded to Complaint #*** as noted below:
"margin: 0in 0in 0.0001pt background-">
On 4/15/Ms*** contacted us via Chat indicating that the recent order in her account was not authorizedWe immediately cancelled her order and disabled her account.
4/17/Ms*** placed another within her other shopbop account for the same item, using the same debit card and shipping to the same address as the original unauthorized order we had cancelled on 4/15/Our order review department, believing this was again an unauthorized purchase, cancelled the orderWe would be glad to discuss Ms*** account with her directly
I responded to the complaint within the Revdex.com of Wisconsin website as wellPlease let us know if there are any questions or additional information needed to resolve this complaint
Have a wonderful afternoon!
Warm regards,
***
*** *** EXECUTIVE ASSISTANT
*** * ** ***
SHOPBOP | EAST DANE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I contacted the company on numerous occasions after their response, and was told I need to speak to a manager named *** I left multiple messages for *** since last week and still have not heard back.
Regards,
*** ***
*** *** contacted us on 4/1/stating that she received a pair of defective earringsWe sent a replacement pair of earrings at no chargeThe replacement
" line-height: 11px; background-">
order was delivered to her on 4/6/Additionally, she was emailed a free prepaid shipping label to return the defective pair to shopbopOn 4/13/*** ***
contacted us indicating that she required an additional return label as the one sent on 4/had not reached her emailWe emailed her a second labelOn 4/she
contacted us to let us know she had used the label to return the original defective earrings and the free replacement pairOn 5/12/she contacted us for an update
on her refundThe free return label tracking information indicated that it had not reached shopbopIn good faith, we issued a refund of $to her original forms
of payment for the replacement pair of earrings$to the original gift certificate and $to the credit card used in the orderShe contacted shopbop again on
7/16/to inquire about her refundWe confirmed with our credit card payment processor that the refund of $was successfully processed on 5/12/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I ordered several items from shopbop earier this week and was expecting my items to arrive before an event. I didnt leave time for shopping because I got a confirmation of my order and assumed everything would be here. They assured deliver in 3 days but 5 days later, I received my order. I could not participate that event without those items. Perhaps I will come back my favourite shop: fsession.com again.
There are no changes since our last post. The Customer was refunded in full for merchandise not received. Because the transaction was successful, we have no reason to request financial institution information nor is it our policy.
Shopbop emailed the customer on November 16, 2016 indicating her account was closed due to an unacceptably high rate of returned merchandise. As stated in our Conditions of Use, BOP reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole...
discretion. https://www.shopbop.com/ci/aboutShopBop/conditions.html#cs=ov=73252850624,os=46,...⇄
We have reviewed the customer complaint, and understand why the customer may feel the shipping methods listed on our site are misleading.
34); margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
Duties and Taxes are assessed by local customs authorities, andeastdane.com does not have control over the fees that may be assessed to our customers who accept delivery. When shipping internationally, all orders are subject to Duties and Taxes upon arrival into their country, and when agreeing to the International Shipping Terms and Conditions, customers accept responsibility for these fees should they incur any.
We offer several methods of shipment. The method Kian Chen selected (postal) does not apply the DAT at checkout. It is a slower method, and it allows each customer to work directly with their local Customs office once their package arrives at Customs. The term ‘n/a’ used in this method, does not indicate customers are not subject to paying their DAT, but rather –they do not need to pay the DAT deposit to eastdane.com at the time of checkout.
We are sympathetic to this misunderstanding and inconvenience, which is why we suggested to refuse the package due to the high DAT. Since Kian Chen accepted delivery and has already paid DAT to their local Customs office, we are happy to work with them on reimbursement of DAT. We will continue to work directly with the customer to resolve this issue once we’ve been provided the Customs paid receipts.
Also, I don’t know if you saw our second email yesterday (attached) regarding the fact we can’t find Shopbop on the Revdex.com website in the search function. Further, when I saw our name on our profile when I signed in, it had some Amazon names on there. May I ask when these changes were implemented, and why?
Thanks![redacted]
It was horrible. I order something on Shopbop two days ago and wanted to check the status of my order tonight, only to find out that I cannot access my account. The system kept saying my password is incorrect. I used the "forgot password" function and tried a few new passwords, still not working. So I emailed the customer service. In their initial response, they told me that the order review department is requesting additional information. I emailed them back and asked how come nobody from Shopbop contacted me about this in the past two days. What if I didn't check my order status tonight? When will I find out that they needed additional information. In their second email, they said "your account has been closed due to the credit card maybe exist some hidden safety problems". It turned out my order never went through and they have closed my account without contacting me first or simply notifying me. Customer service was useless. They just kept asking me to contact the order review department. Doesn't matter really. I will never shop there.
Ms. [redacted] placed an order for a leather handbag with Shopbop on 7/15/16. She contacted us on 7/21/16 indicating that she did not receive her package which as delivered earlier that day. Shopbop opened an investigation with UPS.com into the matter, and UPS resolved the investigation indicating...
that the parcel was successfully delivered. UPS contacted the customer to look into the investigation further and the customer did not wish to work with UPS further on the matter. We would be glad to discuss Ms. [redacted] account history with her directly but at this time we are unable to refund her.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.That is the exact same response you sent last time, and as I stated last time, no refund was ever issued. Shopbop asked me multiple times to "double check" with my bank about the refund, after I did that, if their was no history of the refund they would issue me the store credit owed. I would grant their request, contact both the bank and shopbop, confirm there was never a refund only to have shopbop tell me I would have to "double check" with my bank "one more time". They did this about a dozen times, even though they were on the line while my bank confirmed there was never a refund issued by shopbop. Shopbop even admitted they have made a mistake, to please contact them, once I did, they tried to get personal banking information from me.
Regards,
[redacted]