ShopJimmy.com

My 50" Samsung TV's inputs just stopped working. The entire screen was clear and you could navigate to anything on the menu with the remote control, but no inputs. Upon opening the back I determined that it had a main board and power supply board. The main board had the inputs and everything else so it had to be the culprit. I ordered a BN94-12734B from ShopJimmys . It was for a TV version DG11 or DH11. Mine is a DG11, perfect fit, so I ordered it for $61.13 total. After installing the board, the screen had a vertical broad black bar about 1/4 the way from the right side. The menu went away and it starting searching for Wi-Fi with black bar never going away. The remote control would do nothing and the LED on the remote was flashing very fast. I reinstalled my board and it acted just as described earlier all normal except no inputs. I then ONCE AGAIN put the ShopJimmy board back in and it had the exact same result as described above. To me, these swaps ruled out bad connections. I contacted them for a return and received a "complimentary" return label. Several days later they contacted me and told me the board was good! I had to pay all shipping and a 20% restocking fee for them to put their bad board back on a shelf. I received a $34.19 refund, which leaves me $26.94 in the hole and a bad taste in my mouth. If I had just tried any ole board and it didn't "fix" my TV, then I could see the board actually being good. If you look at the steps and detail I went through for an "exact match" board there is no way in my mind that board could be good. I have worked in maintenance and electronics for 40 years so I know what I'm doing. Be very cautious about doing business with this company because it is quite possible that this is their normal way of doing business... selling bad boards over and over for the 20% restocking fee! Pictures attached show their board (first photo) as it appears on their site. The other 2 are pictures I took of my board. One star is because it would not let me put none.

[redacted] - We sincerely apologize for the poor customer experienceThat's the type of interactions (albeit rare) that we hate hearing aboutAustin is normally incredibly kind with customersWith that said, we would be happy to offer you a significant discount on a new set of LED StripsIf that works for you, please folldirectly with Ryan ([email protected]), and he will handle the restThanks so much for your feedback and understandingWe really appreciate it!

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Hey ***, Thanks for your feedback and we apologize for the issuesWhile we are pretty clear about our refund policy and TV part ordering tips, we'll go ahead and refund you the subtotal amount on your orderWe hope that's fair Again, we're sorry for the issues and we hope you'll be able to fix your TV! Please let us know if there's anything else we can do to help Thanks, ShopJimmy.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) It was all I asked them for times before

All of our YouTube video tutorials are created in-house with the help of our experience team of TV repair technicians. While we stand by the information provided in our videos, we make it very clear at the beginning of each video that they're meant to be used as guides and can't necessarily diagnose every TV issue. All of our Customer Service Representatives also explain to every customer that they aren't TV techs and can't help diagnose issues. Our return policy on individual parts and orders, along with our restocking fee, is very clear on our site. We'd be happy to accept his return on any returnable parts (with a restocking fee) and test each returned part. If they test defective, we will be happy to refund the restocking fee and return shipping cost.Thanks,Ryan

Per response from shop jimmy no solution has been given yetListed below are
the order numbers:Order Number: ***Order Number: ***I will personally pay shipping costs to return items for a full refund on purchase prices.Since items did not fix problem with my television and assumption is that one or both items might be defective I would like refund on all shipping costs if that is the caseIf items are deemed to be in working order I will cover all shipping costs paid and request full refund on purchase price on items.Thank you,*** ***

Initial Business Response /* (1000, 8, 2015/08/27) */
Hey ***,
Thanks for the feedback and we apologize for the confusion and issuesWhile we're always honest about testing defective boards and our TV techs have over years of combined experience, we'll go ahead and refund the remainder of
your order today
Take care,
ShopJimmy.com
Initial Consumer Rebuttal /* (2000, 10, 2015/08/27) */
08/27/Talked to the consumer say all is resolvedAL

Initial Business Response /* (1000, 5, 2015/09/01) */
Hey ***,
Thanks for your feedback and we sincerely apologize for the order/refund issuesWhile our techs (with over years of combined TV repair experience) usually are correct with testing returned boards, we're human and can make
mistakes at times (unfortunately!)
Anyway, we're happy to refund the remaining balance on your returnYou should see that reflect in your account sometime in the next few days
Take care,
Ryan
Initial Consumer Rebuttal /* (2000, 7, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ShopJimmy.com refunded $which is more than what I was requesting to make it fairI appreciate the quick response and the increased refundI hated to take this route but am pleased with the outcome

Hey ***,Thanks for your feedback and we sincerely apologize for the order/return issuesWe'd be happy to look into your order and try to make things rightDo you happen to remember your order number?Thanks,ShopJimmy.com

I am rejecting this response because: if it wasn't for their defective part, I would have been able to fix it myself. I did not want to guess and play "hit and miss" by replacing other parts, so I took it in to a professional. And how did they fix it? By changing the
board that I had installed, the defective part from Shopjimmy. The bill from the repair company is not a lot, so I can not believe they will not pay this, but instead tarnish their name

All of our YouTube video tutorials are created in-house with the help of our experience team of TV repair technicians. While we stand by the information provided in our videos, we make it very clear at the beginning of each video that they're meant to be used as guides and can't necessarily diagnose every TV issue. All of our Customer Service Representatives also explain to every customer that they aren't TV techs and can't help diagnose issues. Our return policy on individual parts and orders, along with our restocking fee, is very clear on our site. We'd be happy to accept his return on any returnable parts (with a restocking fee) and test each returned part. If they test defective, we will be happy to refund the restocking fee and return shipping cost.Thanks,Ryan

Initial Business Response /* (1000, 5, 2015/07/27) */
Hey [redacted],
Thanks for your feedback and we apologize for the issues. While we are pretty clear about our refund policy and TV part ordering tips, we'll go ahead and refund you the subtotal amount on your order. We hope that's fair.
Again,...

we're sorry for the issues and we hope you'll be able to fix your TV! Please let us know if there's anything else we can do to help.
Thanks,
ShopJimmy.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was all I asked them for 2 times before.

[redacted] - We sincerely apologize for the poor customer experience. That's the type of interactions (albeit rare) that we hate hearing about. Austin is normally incredibly kind with customers. With that said, we would be happy to offer you a significant discount on a new set of LED Strips. If that...

works for you, please follow-up directly with Ryan ([email protected]), and he will handle the rest. Thanks so much for your feedback and understanding. We really appreciate it!

Initial Business Response /* (1000, 5, 2016/03/02) */
Hey [redacted],
We're so sorry to hear about your order and return issues. However, you did in fact order the Vizio 0500-0513-1130 Power Supply, per our order records (attached). We're not in the business of scamming people -- that's the last thing...

we want to do.
Andrew is a new Customer Service Representative and probably didn't handle the situation perfectly and we're sorry for that. He was correct in the outcome of this situation based on our clear return policy. Wrong part ordered and/or good and unused part returns do come with a 20% restocking fee (to cover our labor costs to process everything).
Again, we're really sorry you had a less-than-great experience with us, but we have to stick to our policies. Please don't hesitate to reach out to us with any other questions or concerns.
Take care,
ShopJimmy.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To SHOPJIMMY.COM:
No on both counts. (1) No, I did not order the wrong part and (2) No, you are not sorry. With your response it is clear to me that your company knows EXACTLY what it is doing.
It is IMPOSSIBLE for me to have ordered the WRONG part because (1) I searched by "VIZIO 0500-0513-1140" (the needed part number) and found your site using that. (2) It came immediately to the page with that part number 0500-0513-1140 on it:
http://www.shopjimmy.com/vizio-0500-0513-1140-power-supply-unit.htm
and (3) the photo of that part which is IDENTICAL to my non working part 0500-0513-1140.
(4) I ordered directly by hitting the CART button from that page with no other parts on it and did NOT do any other "shopping" on your site or typing of anything other than my name and shipping information. (5) I VERIFIED the final order information which also read the correct part number 0500-0513-1140 prior to paying for it via PAYPAL.
The error was made by your company either by (1) having your links to your pages mixed up (2) you or your employee transcribing the needed part wrong, and / or (3) you or your employee pulling and shipping the wrong part.
Funny how your ORDER page lists no mention of a 20% restocking fee for ALL returns. It is listed on your RETURN page and I found it funny that there is no specification as to whether this restocking fee is charged or not when the circumstances requiring a return is due to company error. Apparently YOUR POLICY is an across the board RESTOCKING FEE IS CHARGED for ALL returns regardless of company error or not. That includes company error on the order or if the part works or not. Apparently your COMPANY POLICY is that your company apparently NEVER makes a mistake. I hope all potential customers see that. How convenient for SHOPJIMMY.COM

Save me your apologies for my "less than great experience". You are not the least bit sorry. You and your company know EXACTLY what you are doing.
SINCERELY
A Never-Again SHOPJIMMY.COM ex-customer
Revdex.com and those thinking of using SHOPJIMMY.COM:
To show Revdex.com and all potential customers what happened in this transaction so ANYONE can follow it I have attached a picture of
(1) the part information I copied off of my non working part.
(2) a pictures of the RIGHT part I needed - 0500-0513-1140 from my non-working TV and
(3) a pictures of the WRONG part SHOPJIMMY.COM sent me - 0500-0513-1130 for comparison.
Anyone who would have NEEDED this part can see in picture or in person that 0500-0513-1130 is the wrong part. This was not my mistake, BUT it was an easy mistake for SHOPJIMMY.COM to have made because they didn't NEED the part. I NEEDED the part and was paying CLOSE attention to where the electrical connections went and where the fuse was right above the plug in so as to identify the right part not just by number, but by picture. I knew SHOPJIMMY.COM sent the wrong part the second I took it out of the wrapper! I did not need to compare it again to my part still on my TV. This company is unbelieveable!
DO NOT TRUST THIS COMPANY. THEY ARE DELIBERATELY DOING A FORM OF BAIT AND SWITCH. YOU ORDER A PART FOR AN APPARENT LOW PRICE. THEY SAY "YOU ORDERED WRONG" AND THEY GET A 20% MARKUP BECAUSE THEY KNOW YOU WILL HAVE TO RETURN THE PART TO SAVE EVEN PART OF YOUR LOSSES. THIS IS A FORM OF FRAUD / THEFT. It isn't for a lot of money for one order, but when EVERY customer that orders a part is sent the wrong part for a 20% markup on the return that adds up to a nice little profit for this company!!!
Don't fall for it or their disingenuous "have to stand by their policy" apologies.

Initial Business Response /* (1000, 5, 2015/10/07) */
Hey [redacted],
Thanks for reaching out to us and I'm sorry to hear that the Component Repair Kit that you purchased didn't work for you. Unfortunately, we don't accept returns on these items. We clearly state this policy on its product page, on...

our Returns Policy page, and in our Terms & Conditions that you agree to when you place an order.
Best of luck with your TV. Let us know if there's anything else we can do to help.
Take care,
Ryan
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont care what their page says the technician I contacted stated it would work so it is fraud that they straight out lied so I would purchase their product.