Shopmoneybag.com

Revdex.com:
At this time, I have not been contacted by Shopmoneybag.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted] apologized for the lack of...

performance and explained that there have been recent changes which resulted in my ordered not being fulfilled. They offered a resolution of either sending the charging cords to me or refunding my money. They refunded my money the same working day that I requested a refund, i.e. fast response.
I would order from [redacted] in the future.
Sincerely,
[redacted]

Review: On February **, 2014 12:26:48 PM EST

3 Pack of 10 Ft Flat Charging Cables for Android, Blackberry, iPad, iPhone 4 & 5

Color

GREEN

Style

MICRO QUE-10FTFLATCABLES-3PK-GREEN-MICRO 1 $9.99

Subtotal $9.99

Shipping & Handling $0.99

Grand Total $10.98

I have sent about a dozen emails with one response from [redacted] stating that they value my business and will get back to me. I have not heard back from them and the emails to [redacted] are no longer being received. I have also been forwarded to [redacted] not sure why?Desired Settlement: Send me my 3 charging cords.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

[redacted] apologized for the lack of performance and explained that there have been recent changes which resulted in my ordered not being fulfilled. They offered a resolution of either sending the charging cords to me or refunding my money. They refunded my money the same working day that I requested a refund, i.e. fast response.

I would order from [redacted] in the future.

Sincerely,

Review: I received my two lighting chords from the company and plugged them into the iphone to test. They showed they were "charging." When I put them into the iPad, it gave an error message. However that evening when I put the chord into charge, I was still using the phone, and noticed the battery life going down. I turned on the settings to show the number and watching as the battery drained with the new charger plugged in, yet showing a "charging" sign. I have 2 new cables that don't work for either my phone or iPad. I have now contacted the company 4 times without any follow up from them before proceeding to this step. I started on Oct ** at 3:16 when I received the package, and then sent a follow up to that email on Oct ** at 12:14AM when the cables wouldn't charge at all, the other emails were Oct ** at 11:20 AM, and Oct **, and 10:12AM in which I told them if I didn't hear back I would take the next step in contacting you all. I don't take lightly to being ripped off. I tried 3 different contact address and received no response. I know it seems like a small amount, but it's the principal. They are ripping people off and it needs to be stopped. I appreciate your time and assistance in this matter. Thank youDesired Settlement: I want a full refund including the cost of shipping. The total was $9.98 for both cables, and $.99 per item to ship.

Business

Response:

Hi [redacted], I'd like to apologize for the trouble we caused you with the whole issue. We're a new small business and experiencing rapid growth, so we fell behind on customer service. Our main focus is always the customer, so we're gonna make it right by you. We've issued you a full refund for all the items in your order. Also, we've shipped you out 2 of the new version cables, free of charge, as our way of apologizing and making sure you are taken care of.

Please let us know if there is anything else we can do to help. And thank you for supporting our small business.

Sincerely,

President

MoneyBag

Review: Hi,

I placed an order w/ MoneyBag (shopmoneybag.com) on March [redacted] 2014, Order # [redacted]. I received shipping confirmation number (DHL: from Shopmoneybag.com that does not work. I tried many times.

I tried to contact MoneyBag with no response from them. I tried 2 times before contacting Revdex.com. No response from MoneyBag.Desired Settlement: I except my money refund from MoneyBag.

Consumer

Response:

At this time, I have not been contacted by Shopmoneybag.com regarding complaint ID [redacted].

Sincerely,