Shopper Local

On February 22, *** *** sales representative with Register Tape Network called me to solicit business in conclusion on this date he visited my home office located at *** *** *** *** ** XXXXX Mr*** reviewed the services he was selling with me (advertising services on the back of register tape for *** General *** located at *** *** *** * *** NC XXXXX) After Mr*** presentation, I asked about the terms of commitment to the advertising service Mr*** advised that the ONLY MANDORY term was the purchase of at least cycles of advertising on the back of the receipt tape which equaled months; (2) three month terms Along with this requirement, Mr*** informed me that if I paid for both cycles up front I would Receive a discounted rate Not have to worry about being charged any additional fees or invoices from the company I agreed to purchase cycles of advertising effective 4/for the rate of $which included a $production charge and a $discount and became CUSTOMER#XXXXXXI paid the required fee in full on this date (2/22/16) using my business Capital One Visa Credit CardI can't predict the state of my business and did not want to commit to additional fees months down the road Mr*** stated that he needed to gather my business information which included the business name, address and phone number to create the account and receipt He completed this process using a mobile device (ipad) I reviewed the information on the ipad for accuracy and in turn provided my credit card information to input I signed my signature on the ipad on which appeared to be a receipt of the services purchased(I was not able to receive a hard copy at this time as the sales person was using a mobile device) I was advised that I would receive an email to confirm what should appear on my ad for approval I was copied on an email on 2/22/from Register Tape Network

I had done business with this company for a year (the contracted amount of time) and decided that this form of advertising was not working for my business. I emailed customer service in October of 2015 that I would not be renewing for the year of 2016. I received and email back confirming my decision. Then in January 2016 I received an AD Proof.. I replied back saying that I had not renewed and that I would not be advertising with them. They replied back with deals that they had and after a few more emails declaring I WAS NOT RENEWING, they said ok. THEN, a week later a Direct Withdraw of $223.70 was removed from my checking account. I immediately picked up the phone to get my money back... and after a long song and dance and having to send them copies of the emails I had sent, they agreed to refund my money, a week went by.. no refund. I called again and was informed they would be sending me a check and it would take 6-8 week to process. 10 weeks go by.. NO CHECK. I called and called and every time I was told it was being processed and I would have it next week. Now it is JULY 2016 and I still do not have my refund. It is wrong for these companies to STEAL our money and think we will just forget and not do anything. I hope this company goes out of business and you can be sure I will be spreading the word.

I had done business with this company for a year (the contracted amount of time) and decided that this form of advertising was not working for my business. I emailed customer service in October of 2015 that I would not be renewing for the year of 2016. I received and email back confirming my decision. Then in January 2016 I received an AD Proof.. I replied back saying that I had not renewed and that I would not be advertising with them. They replied back with deals that they had and after a few more emails declaring I WAS NOT RENEWING, they said ok. THEN, a week later a Direct Withdraw of $223.70 was removed from my checking account. I immediately picked up the phone to get my money back... and after a long song and dance and having to send them copies of the emails I had sent, they agreed to refund my money, a week went by.. no refund. I called again and was informed they would be sending me a check and it would take 6-8 week to process. 10 weeks go by.. NO CHECK. I called and called and every time I was told it was being processed and I would have it next week. Now it is JULY 2016 and I still do not have my refund. It is wrong for these companies to STEAL our money and think we will just forget and not do anything. I hope this company goes out of business and you can be sure I will be spreading the word. ","neg-1

They will not dissolve my contract for medical purposes. I signed up in May 2016 for register tape advertising. My coupons were supposed to begin in June 2016. I received a call from my sales lady [redacted] that my coupons were not starting until July and that my payments also would not begin until July. I received numerous calls telling me I had to pay in June or I had to pay twice in July. In my contract I was only to be charged once a month for $150.00. I reached out to [redacted] and told her I needed to cancel my contract because I injured my back and am getting ready to have back surgery and I can not offer any house cleaning services to people and I will be selling my business. I just couldn't be in this line of work with my injury. She and her company said that's too bad, we already printed the coupons and you have to pay and fulfill your contract. I told them that would be false advertising and that I am not taking on any new clients due to my injury and that I did not want them to put my business out there like that. They again said too bad that they were not going to make new receipt paper. So I checked my account on the 20th and they had charged the 150. Which is fine. However I checked today and saw that they charged another 150 yesterday which is not authorized. I only agreed to once a month payments and especially since they are being such difficult people to deal with. I need to cancel the contract and cancel all payments. I am no longer able to take on clients and am currently in the process of selling my business before my back surgery.Desired SettlementI wish the Shopper Local to cancel my contract and discontinue the advertisement of my business and refund my $150 that they charged my debit card on 7/25/2016.Business Response Hi [redacted]Thank you for contacting RTN Customer Service.Based upon our investigation we have identified that you have agreed for 6 months of advertisement for [redacted] Receipts. We already have started running the first cycle from July. Hence your account does not qualify for a refund.For your convenience we have made an exception by cancelling the 2nd contracted cycle. We also ensure that this contract will not be renewed.We appreciate you being so patient & generous during this coursed of time.RegardsCustomer Service ManagerRegister Tape NetworkConsumer Response Shopper Local can either refund my money or I will take them to court. I have a great business attorney and have no problem taking this matter to court. They say they have already started the circulation of my coupons but that is a lie. I went to the [redacted] Store yesterday to see my coupons and they are not there. The receipt that I was shown when I signed up does not exist at the store. Whatever this company is selling is a complete lie and scam to steal business owners money. Final Business Response Hi [redacted]As per your commitment to pay, we have cancelled your rest of the contract. You will pay the current balance of $150 on 19th Aug'16. Payment of $150 made on 7/26/16 will be deposited by your bank as per the conversation we had with the bank rep. Hence we don't owe you a refund. Secondly, the store has now confirmed that the ads are up and running. We also ensure that the contract will not auto renew. We would like to deeply apologize for the inconvenience caused to you all this while due to this issue.We hope that this query has been resolved to your satisfaction.Reach us at [redacted]@rtn.net or call us at XXXXXXXXXX between 8 AM to 5 PM, EST, Monday to Friday.P.S - Failure to pay $150 on 19th Aug'16 will lead to chargeback of the $150, charged on 26th July'16.Regards,Customer Service Manager,Register Tape Network

RTN promised to refund our total cost of advertising because a local supermarket cancelled their contract with RTN. RTN has lied to us since April.On 2/11/2016 we entered into an agreement with RTN to advertise on the receipt paper at [redacted] Food Market in [redacted] Advertising was to begin in April 2016. I went to [redacted] and found out that they did not have coupons on their receipts. I called RTN who informed me that [redacted] had backed out and that I would receive a full refund. I have made multiple calls to RTN and every time have been lied to. Every time I call I am told that they will call me back in a few hours with more information. I called again on 6/23/2016 and was promised that the refund had been approved and that they would call me with the check number on Friday 6/24/2016. They did not call. I Called again on 6/29/2016 they again said the refund had been approved but I would need to give it another week to receive the check. I asked for a check number and again was told to wait 24 hours because their was no one in the accounting team today Wednesday at 11:40am. I find this to be theft. RTN took my money provided no advertising and has made every excuse possible for not sending a refund. The latest reason for the delay that RTN gave me is that [redacted] cancelled their contract and this has caused many refunds.Desired SettlementI would like a full refund as soon as possible.Business Response Hi [redacted], Thank you for contacting Register Tape Network.We truly apologize for the inconvenience caused all this while.Please be informed that we are issuing a refund check of $1310 numbering [redacted] under the name of [redacted] mailed to [redacted], [redacted] NJ XXXXX. Allow 3 - 5 business days for the check to reach you.You may get in touch with us at XXX-XXX-XXXX XAM-5PM, EST. Or by writing to [redacted]@rtn.netRegards,Customer Service ManagerRegister Tape NetworkConsumer Response I understand and appreciate that the check has been sent but I cannot claim satisfaction until the check is received and cleared. Thank YouFinal Business Response Hi [redacted],We apologise for the inconvenience you may have experienced in respect to the delay. You will receive your check within today or tomorrow. We deeply value your relationship with Register Tape Network and are committed to providing you with the highest level of service as we believe that our customers deserve the very best. We appreciate you being so patient & generous during this coursed of time.RegardsCustomer Service ManagerRegister Tape Network

This company charged my checking account instead of issuing a refund. I have been unable to get them to correct the error.I entered int a one year contact with this company in 2015. The were to print an ad for my yoga studio on the back of a register tape at the local supermarket.They also were to provide assistance through a representative ([redacted] to make sure the ad was effective and I was getting a good return.After one year I had no new customers from running the ad. In addition during the months of February and March 2016 as well as at several points during 2015 my ad was not even running.I know this because the store running the ad is one I shop at several times a week. I asked the store manager why they weren't using the register tapes printed with the ads and was told that RTN had not provided them with the printed tapes.In March 2016 I contacted my rep and talked to her about the issues. I told her I was dissatisfied and wanted to terminate the relationship. She understood, apologized and told me I would be receiving a refund in the amount of $173.75. She also said that she hadn't been with the company for a year and had just returned. I asked why another rep hadn't been assigned to my account. She didn't know why.On March 22nd instead of debiting my checking account for the amount of the refund they withdrew the funds.I have been attempting to get them to correct this error for over three weeks and keep getting the run around and lot of excuses.Desired SettlementI would like the company to correct their error. RTN should issue a check to [redacted] is the amount of $347.50 ($173.75 to correct the accounting error and an additional $173.75 for the refund promised)Business Response Hi [redacted]Thank you for contacting Register Tape Network.We truly apologize for the inconvenience caused all this while.We have investigated your dispute and have come up with the following observations:-Your business signed a 12 months (4 cycle) contract with a start date of 3/09/15.The deal was to run your ads by distributing coupons till exhaustion of 800,000 impressions or for 12 months, whichever occurred first.As per the contracted terms, we ran your ads as stipulated (proof upon request).Please understand that since the store where your business was advertised has a very high foot traffic of customers. Hence, the 800,000 impressions got exhausted quickly.Contracted terms clearly states that your contract will auto renew one cycle at a time unless expressed in writing.The 1st renewal cycle completed its full term with 2/08/16 start hence no refundFor 2nd renewal cycle we received a cancellation request and $173.75 were approved for refund.Your business is eligible for a refund of $173.75 (in progress) it takes approx. 8-10 weeks.You may get in touch with us at XXX-XXX-XXXX XAM-5PM, EST. Or by writing to [redacted]@rtn.netRegards,Customer Service ManagerRegister Tape NetworkConsumer Response RTN owes me $347.50 NOT $173.75. I do not accept their explanation. I shop at that store several time a week and in no way is the foot traffic that heavy.There were numerous times the ad wasn't running and the store management claimed it was because RTN did not provide the tapes.Also, 8 to 10 weeks is a completely unacceptable amount of time to have to wait for a refund.In addition I was never provided with the services promised.Namely a sales rep that would review the effectiveness of the ad with me quarterly. That never happened.I have been charged monthly for an ad that did not run as promised and support services I never received. I want a refund in the amount of $347.50 which is for $173.75 deducted from my checking account on 3/22/2015 and the refund promised of $173.75.The company did not hold up their end of the contract. To use the fine print now to withhold my funds is unethical and a poor business practice.Final Business Response Hi [redacted]As already informed earleir, we deliver tapes for one cycle to the store at one go. We do not issue more tapes once the contracted quota is over. However, if we do so only if the customer requests so. But that would incur additional cost.There is a refund of $173.75 already approved. The refund TAT is as per the policy of the organization.You may get in touch with us at XXX-XXX-XXXX XAM-5PM, EST. Or by writing to [redacted]@rtn.netRegards,Customer Service ManagerRegister Tape Network

Register Tape Network's business is centered on printing a company's ad for a product or service on the back of cash register receipts. On July 22,2014 one of their sales reps walked into my automotive repair business and presented a plan whereby my ad would be printed on the back of [redacted] receipts and handed out by employees of [redacted] working the check out registers at two different [redacted] stores in Venice, FL. This sales rep made it very clear in her presentation to me that these [redacted] employees are instructed to fold these receipts in a manner that displays the advertising I would be paying for and presenting and explaining these receipts to their customers as they check out. Unfortunately I trusted that this rep was telling me the truth. It soon became very apparent, after signing a non-cancellable contract, that she was not telling me the truth at all. Soon after agreeing to this contract, based on what I was told, I visited both of these [redacted] stores to make sure that the employees working the registers were actually presenting these receipts with my printed ad the way I was told they would be presented. As a customer in each store I picked up a few miscellaneous items to purchase, went through the check out line and witnessed for myself, first hand, that these employees were simply giving the customer their receipt with the list of items purchased face up - no ads visible - and no explanations as to what was on the reverse side of the receipt.At this point I am being charged $300 per month with no return on my investment. I am an extremely upset customer who has contacted this company to lodge this complaint and try to reach an equitable settlement.Instead I end up speaking with this company's outsourced customer service dept.in India whose patronizing reps only serve to upset me even more with no interest in providing a real solution to this problem. I feel very strongly that this company is in breach of contract for misrepresentation.Product_Or_Service: AdvertisingDesired SettlementImmediate termination of the remaining half of this contract. There are 4 total cycles to this advertising contract. I am only willing to pay another $300 to complete the last payment for the first 2 cycles. The third cycle begins on 2/23/15. I have already instructed [redacted] to cancel the automatic monthly payments to this company who refuses to cooperate with me in providing a solution to this problem Shopper Local contacted us today, Wednesday 1/28/15. A settlement was reached. Complaint has been resolved.

Billing IssueI signed a contract to run a ad behind the receipts at a local [redacted], as per the contract the Ad was suppose to start 4/8/2016 but due to artwork finalizing the ad was going to be in the store starting 5/9/2016. I personally started going to the[redacted] store buying general items to see if my ad is running & no luck. I made a complaint to my sales rep [redacted] so she or her manager make a call and the ad started running beginning of June. [redacted] guaranteed I would not be charged for the 1st month. As of today I am getting collection notices for the amount of $175.00 I have called her and her manager numerous times and still have no response.Desired SettlementPlease waive the first month fee.Business Response Hi [redacted],We truly apologize for the inconvenience caused all this while.We wish to confirm that for your convenience, we have removed the outstanding balance on your account. Hence your account balance now stands $0. You may get in touch with us at XXX-XXX-XXXX XAM-5PM, EST. Or by writing to [redacted]@rtn.netRegards,Customer Service ManagerRegister Tape NetworkConsumer Response Thank You!Final Consumer Response

coupon was not distributed through [redacted] as agreed.signed contract for coupon for my business, [redacted], to be distributed by [redacted] on their register tapes. I received no coupons from guests and checked myself and coupon was not on tape being passed to customers. I called the company many times with no success. I disputed second charge with my credit card company, [redacted], and they rec'd no response either. Desired SettlementI have paid 1/2 amount at signing of contract. I want the remaining balance to be cancelled for non-performance. [redacted] refunded this remaining balance to me upon resolution of the dispute. Business Response Hi [redacted],Thank you for contacting ShopperLocal.Though we have the [redacted] tracking Ids, unfortunately we are not able to find out your shipment details through [redacted] as it is more 1.5 years now.Since you faced inconveniences arising out of our services, hence as a goodwill gesture, we are writing off your remaining balance of $200 after which your a/c will be 0. We truly apologize for the inconvenience caused.We hope your query has been resolved as per your satisfaction. For further query please call Customer Service/Billing [redacted] or email us at [redacted]Thanks & RegardsBilling/Customer ServiceConsumer Response I am satisfied. Final Consumer Response

Promised refund of $2400.00 numerous times since 11/2/2015. I still have not recieved it.On 5/16/2015 I signed a contract for $3755 for 6 months worth of ads for a cart in a local [redacted] store.(deal#[redacted]). However due to the closing of that store only 2 out of the 6 months were used. On Nov 2nd 2015 through email I was told I would be receiving my refund of $2400 which was due to me. The refund never was sent out. I tried multiple times to get the refund and was told it is on the refund list. The latest date was on April 4th 2016 it was written again to us that the $2400 refund is still on the refund list and it will go out this month. That is the same reason that I have heard since November 2015.The sales person was [redacted]. the regional sales manager that I dealt with was [redacted]. The contract was paid by check. Desired SettlementI am seeking the refund of my $2400 which is rightfully due me since November 2015.Business Response Hi [redacted],Thank you for contacting AdCart.We truly apologize for the inconvenience caused all this while.We have investigated your dispute and have come up with the following observations:-For your ads at [redacted] $2400 was approved as a refund.For your ads at [redacted] approved refund was $1666.66 out of $2655. This is a prorated refund (see below for calculation)as we ran your ads at this store from 07/15 till 09/15 i.e. for 2 months.We can see that you filed a dispute with your bank for $2655 ($1731 + 5*$231). So if we recalculate your refund amount, it amounts to $2400 ([redacted])+$1666.66 ([redacted]) - $2655 (Chargeback) = $1411.66Hence, we are issuing a refund check of $1411.66 numbering 1[redacted] to your mailing address. Allow 3 - 5 business days for the check to reach you.Calculation of Prorated Refund:-Deal Price for 6 month = $2500 + $155 (non - refundable)Per Month Cost = $2500/6 = $416.6Cost for 2 months = $833.3Refund cost for 4 months = $1666.6You may get in touch with us at XXX-XXX-XXXX XAM-5PM, EST. Or by writing to [redacted]@adcart.comRegards,Customer Service ManagerAdCartConsumer Response There were 2 separate contracts singed from one specific real estate franchise. I signed my contract with my name, my own deal number, my own separate location ([redacted]), and different amounts of money. I have nothing to do with the [redacted] contract. As seen in adcarts response the [redacted] contract was approved for $2400.00. I never filed a dispute with my bank as the contract was paid by check for $3755.00 and the check was cashed by adcart. Adcart combined the 2 contracts into the same account number. THAT WAS INCORRECTLY DONE ON THIER PART. Nowhere on my contract does it say an account number. They are now saying that they want to only refund me $1411.66 because they ran the [redacted] ad for 2 months. My contract has nothing to do with [redacted] contract. The 2 months for [redacted] was already debited out of my $3755.00 which is why I was approved for $2400.00. They are telling me that I am responsible for a bill and contract that I have nothing to do with. The matter is not resolved and looks like I will be filing a law suit. Final Business Response Hi [redacted],Thank you for contacting AdCart.We would like to clarify that the contracts are between business to business. Both these contracts were signed between AdCart @ 2222 Sedwick Road, Durham, NC XXXXX & [redacted] 21 @ [redacted] main St, [redacted] NJ XXXXX wherein the signing authority maybe anyone of the associates of the business. We also came to know that [redacted] are business associates of [redacted] and are directly/indirectly linked to Century 21. Since we have already refunded $1,411.66 via check number 1[redacted], the difference of $988.34 needs to be settled internally between the associates ([redacted] & [redacted]) of [redacted] @ [redacted] To make it simple, chargeback amount settled in favor of [redacted] can be paid to [redacted] so that she gets $2,400 in total, as claimed by her.Hence, the account does not qualify for any refund other than $1,411.66.You may get in touch with us at XXX-XXX-XXXX XAM-5PM, EST. Or by writing to [redacted]@adcart.comRegards,Customer Service ManagerAdCart

continue debiting our account despite immediate cancellation of the service and without delivering service An employee signed an authorization to this company to have coupons advertised to our restaurant. He explained the salesman that he needed authorization and the salesman told him not to worry because if it was not approved by the restaurant owner he could cancel it the next day. The employee speaks limited English and salesman does not speak Spanish. Two days after the signature was provided. I spoke to the salesman to cancel the so called agreement two days after the unauthorized signature was given. The company still is debiting our account, the salesman says that he will bring the check with my reimbursement, but they keep debiting our account every month. I have never seen an ad or a coupon from this company issued in our restaurant behalf. I contacted an attorney that spoke to the salesman and he lied saying that he never promised to refund any money that he wanted to have evidence that the person was not authorized. He is taking advantage of our limited English skills. Please helpDesired SettlementI would like them to stop our account and to refund all the money that has been taken from our account despite the numerous call to the salesman. He is no longer answering our calls, however he keeps debiting our account His name is [redacted] at least that is the name he gave us.Business Response Hi [redacted],Thank you for contacting Register Tape Network.We truly apologize for all the inconvenience caused.Upon investigation, we found that [redacted] signed the contract representing authority of the business.I hope you understand that this contract is between two businesses and not between two individuals. It is already mentioned at the bottom of the contract that contracts are non - cancellable and no verbal statements apply. If you still wanted to cancel this contract, you could have called us at the customer service number mentioned at the contract bottom.Please appreciate the fact that we have delivered our services as per the contracted terms (Proof upon request). As per the contract, there are two more cycles (6 months) to go and the total due is $1,050. We would like to inform you that we have cancelled you auto renew and hence, the contract won't renew after the end of the contracted term. You may write to us at [redacted]@rtn.net. Or you may call us at XXX - XXX - XXXX, 8 Am - 5 PM EST.Regards,Customer Service Manager,Register Tape Network

We were promised a refund for a contractual agreement that was cancelled due to a store going out of business.AdCart, a subsidiary of Shopperlocal, Inc. sold us advertising for supermarket carts in July of 2015. When the supermarket closed in October 2015 we were assured that we would receive a pro rated refund within 6-8 weeks ($1,906.67 due). Our account number is XXXXXX. The process of obtaining our credit began on November 30, 2015 and since then we've since made 13 calls to their billing department to follow up. Each and every time I called I was told that I should receive the refund within the next two weeks. The 6-8 weeks has now become 6-8 months. I tried calling this morning and there is no answer at all. I can't say that I am surprised!Desired SettlementWe are seeking the refund of $1,906.67 which represents the pro-rated amount due to us. AdCart did not fulfill the contractual agreement signed on 5/20/2015.Business Response Hi [redacted],Thank you for contacting AdCart.We truly apologize for the inconvenience caused all this while.Please be informed that we are issuing a refund check of $1,906.67 numbering [redacted] under the name of [redacted] J [redacted] mailed to [redacted] NY XXXXX. Allow 3 - 5 business days for the check to reach you.You may get in touch with us at XXX-XXX-XXXX XAM-5PM, EST. Or by writing to [redacted]@adcart.comRegards,Customer Service ManagerAdCartConsumer Response A representative from the company contacted me via email to apologize for the negative experience. They advised that a refund check was being mailed to me and would arrive in 3-5 days. The refund did in fact arrive today an I appreciate the response from them. Thank you Revdex.com for your assistance with this issue.Final Consumer Response

We are being charged for advertising we had cancelled.We ([redacted])entered into an agreement in February 2013,for register tape advertising at a local super market. We were told by the sales rep that this location ([redacted])was going to changing its name April 1st, 2013 to "[redacted]". This never happened. The store never change its name. The only reason we went to this form of advertising is because we were told of a name change. We would not have entered into an agreement if was to remain the same. I tried numerous time to reach the salesman, but to no avail. A few months later I was emailed to approve or make changes to our next advertising cycle. I emailed them back a told them we did not want to continue due to being mislead by the salesman. I have emailed, faxed & mailed them many times to solve this issue. They continue to call and say they never received any correspondence from me. This is getting to the point of harassment. I have faxed & sent copies many times & they continue to pursuit this. We do not intend on paying for advertising that we did not authorize! Desired SettlementWe would like charges to be withdrawn.Business Response Hi,Your account has been written off and no payments are due from your end now. You should also not receive any further contact for the dues from our end.Hope this should resolve your query.Please reach out to our Customer Service team on XXX-XXX-XXXX or email id [redacted]@shopperlocal.com in case of any further assistance. Regards,Customer Service ManagerShopperLocal LLC Consumer Response We thank the Revdex.com for your help. It shouldn't have had to get to this point. This issue should have been resolved months ago.