Initial Business Response /* (1000, 12, 2017/06/22) */
Hi [redacted]
We understand your frustration and as we would like to make our app better we appreciate your feedback. A refund may be possible under certain conditions defined by our management. Your situation didn't meet the requirements, but...
while it is expressed that deleting an account causes it's balance to be forfeited, we agree it could be clearer. This is the reason we will be refunding you the balance of $[redacted] to your card, and will make in the upcoming future changes accordingly to your complaint.
Initial Consumer Rebuttal /* (2000, 14, 2017/06/26) */
---------- Forwarded message ----------
From: [redacted]
Initial Business Response /* (1000, 12, 2017/06/22) */
Hi [redacted]
We understand your frustration and as we would like to make our app better we appreciate your feedback. A refund may be possible under certain conditions defined by our management. Your situation didn't meet the requirements, but...
while it is expressed that deleting an account causes it's balance to be forfeited, we agree it could be clearer. This is the reason we will be refunding you the balance of $[redacted] to your card, and will make in the upcoming future changes accordingly to your complaint.
Initial Consumer Rebuttal /* (2000, 14, 2017/06/26) */
---------- Forwarded message ----------
From: [redacted]