Shoppers Savings Pass, Incorporated

June 16, 2015Dear *** ***:*** ***, LLC, with a mailing address of *** *** *** *** ** *, Harrisburg, PA ** **, (“***”) received your inquiry dated June 8, regarding a complaint made by *** *** (the “Customer”) concerning the Customer’s order of ***
***We appreciate the opportunity to respond to the Customer’s concerns.*** has identified that, on June 4, 2015, the Customer ordered a *** *** makeup kit through one of ***’s authorized resellers, Shoppers Savings Pass, Incd/b/a Exclusive Monthly Savings (the “Company”), with a mailing address of *** *** ***, Dover, PA ***The Customer enrolled through the Company’s web site in a 15-day trial offer of *** *** for a $trial, shipping and handling fee and enrollment in our monthly home delivery programAccording to the terms posted on the enrollment page and in the detailed “Terms of Offer” on the web site, if the Customer did not like the trial product, she could obtain a Return Merchandise Authorization (“RMA”) number from the Company before the end of the 15-day trial and return the product to avoid further chargesOn June 16, 2015, when we reviewed the Customer’s complaint, we cancelled her membership in the home delivery programAs a result, she will not receive any future shipments and she will not incur any additional charges.In addition, as a matter of customer service, on June 16, 2015, the Company refunded the Customer’s account in full for $to the credit card that the Customer provided at sign-up.Thank you for bringing this matter to our attentionWe trust that this response addresses your inquiryPlease let us know if you have any further questions.Best regards,Mr, Ed M.Owner

June 16, 2015Dear *** ***:
*** ***, LLC, with a mailing address of *** *** *** *** ** *, Harrisburg, PA ** **, (“***”) received your inquiry dated June 8, regarding a complaint made by *** *** (the “Customer”) concerning the Customer’s order
of *** ***We appreciate the opportunity to respond to the Customer’s concerns.*** has identified that, on June 4, 2015, the Customer ordered a *** *** makeup kit through one of ***’s authorized resellers, Shoppers Savings Pass, Incd/b/a Exclusive Monthly Savings (the “Company”), with a mailing address of *** *** ***, Dover, PA ***The Customer enrolled through the Company’s web site in a 15-day trial offer of *** *** for a $trial, shipping and handling fee and enrollment in our monthly home delivery programAccording to the terms posted on the enrollment page and in the detailed “Terms of Offer” on the web site, if the Customer did not like the trial product, she could obtain a Return Merchandise Authorization (“RMA”) number from the Company before the end of the 15-day trial and return the product to avoid further chargesOn June 16, 2015, when we reviewed the Customer’s complaint, we cancelled her membership in the home delivery programAs a result, she will not receive any future shipments and she will not incur any additional chargesIn addition, as a matter of customer service, on June 16, 2015, the Company refunded the Customer’s account in full for $to the credit card that the Customer provided at sign-upThank you for bringing this matter to our attentionWe trust that this response addresses your inquiryPlease let us know if you have any further questionsBest regards,
Mr, Ed MOwner

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*** *** *** ** * *** *** ** *** *** *** *** *** *** ** *** received your inquiry dated May 10, regarding a complaint made by *** *** (the “Customer”) concerning the Customer’s order of *** ***. We are an authorized reseller of *** *** and appreciate the opportunity to respond to the Customer’s concerns. We have processed a credit in the amount of $(incls/h) to the card that the Customer provided when placing the order Our records indicate that, on April 22, 2017, the Customer enrolled through the Company’s web site in a 15-day trial offer of *** *** for a $trial, processing and handling fee and enrollment in our monthly home delivery program. According to the terms posted on the enrollment page as well as in the detailed “Terms of Offer” on the web site and email sent to the Customer, if the Customer did not like the product, she could obtain a Return Merchandise Authorization (“RMA”) number from the Company before the end of the 15-day trial and return the product to avoid further charges. When the Customer did not request an RMA number by the end of the 15-day trial period, the Company charged the Customer’s card $for the cost of the trial product. We apologize for the unpleasant experience the Customer had with the Company’s customer service. We take customer service very seriously and want all of our customers to have a pleasant experience with the Company. As a matter of customer service, on May 12, the Company refunded a total of $to the credit card that the Customer provided at sito cover the $cost of the product and the $trial, processing and handling fee. Thank you for bringing this matter to our attention. We trust that this response addresses your inquiry. Please let us know if you have any further questions Best regards, MrEd M***
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March 26, 2015Dear [redacted]:Beauty Power Now, is a legal DBA of Shoppers Savings Pass, Inc. with a mailing address of [redacted], Dover, PA [redacted], (the “Company” or “we”) received your inquiry dated March 19, 2015 regarding a complaint made by [redacted] (the...

“Customer”) concerning the Customer’s order of Mineral Allure. We are an authorized reseller of Mineral Allure and appreciate the opportunity to respond to the Customer’s concerns. We have processed a credit in the amount of $75.90 (incl. s/h) to the card that the Customer provided when placing the order.Our records indicate that, on January 3, 2015, the Customer enrolled through the Company’s web site in a 15-day trial offer of Mineral Allure for a $5.95 trial, processing and handling fee and enrollment in our monthly home delivery program. According to the terms posted on the enrollment page and in the detailed “Terms of Offer” on the web site, if the Customer did not like the trial product, she could obtain a Return Merchandise Authorization (“RMA”) number from the Company before the end of the 15-day trial and return the product to avoid further charges. When the Customer did not request an RMA number by the end of the 15-day trial period, the Company charged the Customer’s card $69.95 for the cost of the trial product. The Customer emailed the Company on January 7, 2015 at which time we cancelled her membership in the home delivery program.
As a matter of customer service, on March 1, 2015, the Company refunded a total of $75.90 to the credit card that the Customer provided at sign-up to cover the $75.90 cost of the product and the $5.95 s/h charge.
Thank you for bringing this matter to our attention. We trust that this response addresses your inquiry. Please let us know if you have any further questions.
Best regards,
Mr. Ed M
Owner

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.