Shoppers Value Foods

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have met with the customer and decided to cancel the project. This has been fully agreed to and completed.

We entered into a contractual agreement with [redacted] on July 13th 2017. There seems to be some miscommunication as to the actual start date of the project but we were and are ready and able to fulfill the contract as written.  We have cancelled the contract and are returning the deposit in...

the interest of customer service.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance.
Regards,
[redacted]

The date of meeting with customer was actually done on Sept 2, 2016 not Sept 10. That is why the customer responded the way she did. But we have met with customer have ordered the required parts and this issues has been addressed. This correspondence can now be closed. Thank you

We have spoken with the customer and have verbally agreed upon a resolution.  The customer has agreed to update the Revdex.com once the matter is closed.

We do not have records for this customer. We do not carry [redacted] windows and neither the name nor the phone number are in our system. To facilitate this request for action, we are asking for the contract or any supporting paperwork to be sent to us. We are also attempting to reach out to the...

customer directly to get the information we need.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I accept the December 15th date for installation but the cancellation policy was not discussed.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have met with Mr. [redacted] and have cone to a resolution.

Ms. [redacted]’s complaint states that she was not informed of the cancellation policy at the time of sale.  Ms. [redacted] also states that the 3 day policy was hidden in the fine print and she was not informed.  In response, please see the attached agreement: • At the bottom of the agreement,...

directly above Ms. [redacted]’s signature in bold font is acknowledgement that Ms. [redacted] was orally informed of her right to cancel the transaction. • Also, in this same area in bold font is acknowledgement that Ms. [redacted] had read the full agreement and had received 2 copies of the accompanying notice of cancellation form. • In addition, directly below Ms. [redacted]’s signature in standalone bold font is another notice that Ms. [redacted] may cancel the transaction at any time within 3 business days of the transaction date. Ms. [redacted]’s complaint was based on the reasoning that the job would not be installed until January.  In order to resolve this matter, we have contacted Ms. [redacted] and offered to complete the installation on December 15, 2015 satisfying her concern.

We are communicating with the customer to provide some relief in the interest of customer service. Our initial response does stand as it is factual and correct.

TO:
Revdex.com
Re:
Complaint ID: [redacted]; Customer: [redacted]
We acknowledge the customer’s concerns and have taken continual steps to
resolve the issue the customer reported.  Despite multiple visits to the
customer’s home, we have been unable to re-create the issue...

which has made it
difficult to diagnose and correct.  Multiple installation teams and a
manager have inspected the system and everything appears to be installed
correctly.  There is nothing apparent on the gutter system that would
indicate a leak.
Regarding the customer’s claim that the window is leaking, we did not
install this customer’s window so we can not speak to the quality of the
installation. 
Although we believe there is nothing wrong with the existing gutter and
installation, we would like to help this customer resolve this.  In the
interest of customer satisfaction, we will offer to remove the existing section
of gutter and re-install the gutter in that area at no additional charge to the
customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We received the complaint dated 11/03/2015.   We go to great lengths to communicate the terms of our agreements with our customers which is why, in addition to explaining our agreements, we put them in writing.  As a result, we complete over 1500 jobs per year without issue.  Please see the attached agreement between Ms. [redacted] and our company dated 9/18/2015.  The agreement clearly shows the Total Investment amount and below it, the required deposit of $873, which Ms. [redacted] is indicating she did not authorize.  Ms. [redacted] accepted the agreement by signing her name in two places at the bottom of the agreement.  In an effort to make a point that we did in fact review the agreement with her thoroughly, please see the agreement where Ms. [redacted] initialed her name in 3 additional portions of the agreement. Based on the above, the clarity of the agreement and Ms. [redacted]’s multiple signatures indicating her acceptance we believe we have been very up front about the deposit amount and all of the terms of our agreement with Ms. [redacted].   Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are well aware of all the windows installed by themselves and even had records of it when spoke to a rep there on phone. I also have meny witnesses to the installation at the time it was done! Now I get a call from them (Vicki) telling me to call the new manufacturer of the window ([redacted] windows) to order new window and pay $172! And maybe HuffnPuff will do the installation & labor free hopefully. Regards,[redacted]

We received the
complaint dated 9/22/2015.  It is rare that our company has any payment
issue with a customer as we go to great lengths to ensure we communicate well
both in writing and verbally.  
Please see the
attached agreement showing the deposit amount of $2,465 authorized by...

Mr.
[redacted].  This deposit was explained at the time of sale and also by the
Sales Manager on a subsequent call.
We believe we
acted consistent with how we explained this, both verbally and in
writing.  The deposit amount was discussed with Mr. [redacted] at the time of
sale and was agreed to on paperwork, which he signed.
We appreciate
Mr. [redacted]’s business and will ensure that he gets the job he contracted
for.

The situation of Gorell going out
of business during the recession is a difficult one, over which we have no
control.  Since this happened, many people have been hurt including those
who purchased Gorell products as well as long time employees who lost their
jobs and livelihoods.  We were advised by council that Softlite conducted
this transaction in a legal manner that allows protection from warranty
claims.  As such, we calculate that this incident has cost us tens of
thousands of dollars in service and much anxiety over the past years. 
Even so, we have continued to provide service at no charge for affected customers
and will do so for Mr. **, if he chooses. Regarding the installation
concern, our records indicate that the installation was inspected and
satisfactorily accepted by Mr. ** upon completion in 2005.  Our records
also indicate that there have been no service requests or concerns raised by
Mr. ** regarding the installation over the past 10 years.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I am still disappointed with the...

business's inability to complete the job that was contracted for. Maybe this resolution will change some of their business practices for the positive. Regards, [redacted]