ShopRunner

Promises day shipping but does not deliverSends out emails that falsely claim the item is on its way when it hasn't even shippedI ended up having to pay $overnight shipping for the item I needThey had better not try to charge me any fee because it was not made clear that it was a subscription serviceOne of the worst internet companies I've ever come across

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Kristin Del V [redacted]

August 06, Re: [redacted] ID #: [redacted] Dear [redacted] : Our records indicate that [redacted] signed up for a ShopRunner Free 30-day Trial Membership on June 26, 2014, via the Drugstore.com website On this same day, he placed an order with Drugstore.com using his ShopRunner Trial Membership, which provided free 2-day shipping for the order When [redacted] signed up for a Free 30-day Trial Membership, he was immediately sent an email that included a description of ShopRunner’s membership benefits On July 24, 2014, ShopRunner sent [redacted] a courtesy email to notify him that his ShopRunner Free Trial Membership was about to convert to a full membershipThis email included a description of ShopRunner’s membership benefits and the following statement: We wanted to send you a friendly reminder that your FREE 30-Day ShopRunner Trial membership expires on 7/26/and the $membership fee will be charged to the payment method we have on file for youIf you love the program, do nothing and get ready for your membership to kick into high gear! If we have not met your expectations and you wish to cancel, all you have to do is sign-in, go to the My Account page, and click “Cancel Membership” by 7/26/ [redacted] ’s Trial Membership ended on July 26, The membership converted to a paid membership on July 27, 2014, and [redacted] was billed for the annual ShopRunner Membership fee of $On this same day, July 27, 2014, ShopRunner sent [redacted] an email to welcome him as a paid member ShopRunner’s records do not indicate that [redacted] ever contacted us to request to cancel his membership and receive a refundWe also have no indication that he accessed his account online at shoprunner.com to cancel the membership However, should a customer wish to cancel a ShopRunner membership, our terms of service pertaining to this issue state: “If you or your registered household members have made any eligible purchases only during the designated free period, a full refund will be given if you cancel your membership.” Therefore, based on [redacted] ’s Revdex.com inquiry, we have canceled his membership and issued a full refund to [redacted] ’s [redacted] ending in *** We at ShopRunner do hope this is a satisfactory resolution for [redacted] However, if he has any additional questions, we would be more than happy to assist him Best regards, Paula L***, Customer Service Manager ShopRunner

January 6, Re: [redacted] File No.: [redacted] Dear [redacted] : Our records indicate that we provided [redacted] with a Free ShopRunner Membership on December 23, 2014, as an [redacted] Cardholder benefitThe ShopRunner benefit provides that eligible items that are placed using the ShopRunner benefit will be delivered within two business days from the time the items leave the retailer’s distribution center Late in the day on December 23, 2014, [redacted] placed an order for two items on the Carson’s website using her Free ShopRunner MembershipOrders that are placed after a retailer’s cut-off time for same day shipment would typically be processed the next business day In this case, the packing slips and [redacted] tracking numbers for the items were created on December 24, However, the [redacted] tracking results show that the items were actually shipped by the retailer from the retailer’s distribution center on Saturday, December 27thThe items were delivered on Tuesday, December 30th, which is two business days from the shipment date [redacted] is asking for reimbursement for the cost of the items as she no longer has a use for themHer ShopRunner Membership also provides prepaid return labels for all items that meet a retailer’s return policies; the return labels are a free benefitTherefore, we have sent [redacted] two prepaid return labels to the email address she has on file with ShopRunner so she can return the items and receive reimbursement from the retailer We at ShopRunner do hope this is a satisfactory explanation and resolution regarding [redacted] ***’s inquiryHowever, if [redacted] has any additional questions, we would be more than happy to assist her Best regards, Paula L***, Customer Service Manager ShopRunner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Kristin Del V[redacted]

Tell u March 2, 2017  Re:  Kristin M. Del V[redacted]Case No.: [redacted] Dear Revdex.com Customer Relations Advocate: Our records indicate that we provided Kristin M. Del V[redacted] with a free ShopRunner Membership on September 22, 2014, as an [redacted] Cardholder...

benefit.   From time-to-time, ShopRunner does offer its members certain promotional offers.  On February 11, 2018, ShopRunner sent an email promoting a free 1-year [redacted] My Choice Premium Membership (a $40 value) to a limited number of ShopRunner members.  The email had a code the member could enter on the [redacted].com website to sign up for the [redacted] My Choice Premium Membership.  The offer expired at 11:59 on February 13, 2018.   Our records indicate that Ms. Del V[redacted] contacted us on February 12, 2018 because her code for the free [redacted] My Choice Premium Membership was not working.  The code had a limited number of activations attached to it.  After researching the issue, we discovered that the code had been posted on various coupon sites and was activated by consumers who were never intended to receive the offer.  Unfortunately, the activations had reached the code limit.   ShopRunner partnered with [redacted] to obtain additional codes for customers who had been provided with the offer.  Our records further indicate that Ms. Del V[redacted] was sent a new code to activate the [redacted] My Choice Premium Membership on February 14, 2018.   We at ShopRunner are very sorry for any inconvenience we may have caused Ms. Del V[redacted]  We hope that receipt of the new code was a satisfactory resolution to Ms. Del V[redacted] inquiry.  However, if Ms. Del V[redacted] has any additional concerns or questions, we would like her to feel free to reach out to us at [redacted] or via email at [redacted]  We are available from 8am until 10pm seven days a week.     Best regards, Paula L[redacted], Customer Service ManagerShopRunner