Shops on Main Cheesecake

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. If I believed that I wasn't deceived, I would not continue to fight this. I have asked for a meeting with all parties involved and don't understand why this request has not been granted and also how it is acceptable to commit to paying the mileage and then when the mileage is over what was calculated by the dealership tell me that it's too bad and I would not be receiving the rest of the money. That is completely unacceptable. I have never had dealings like this with any other business. Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They are not telling the truth I did notPick out a vehicle and the vehicle they picked out for me is worth lessor value Regards, [redacted] ***

This letter is to confirm that a check in the amount of $was mailed to Ms*** *** on 7/18/This was a return of her deposit on a *** *** vin# ***The purchase of this vehicle is no longer in effect

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I did in fact receive a message from Ms*** regarding her situationI stated I would look into the matter and get back to herAfter checking on the transaction and with all the the individuals mentioned by Ms***, every employee states that this was a LEASE TURN-IN! All of her paperwork confirms this as wellAnd all signed by Ms***The only reason I did not get back to Ms*** after I returned her call was for the fact that I received this complaint and opted to follow the procedure with response thru Revdex.com.Sincerely,*** ***Corporate General ManagerCourtesy Auto Group

We have no reason to state anything other than what took place during this processWe do not force customers to take delivery of vehicles they do not wish to purchase

Ms*** did in fact purchase a *** ***The vehicle had an issue on this vehicle regarding transmissionShe contacted us with this issueWe in turn contacted *** *** and it was determined that there was at the time no known repair for the problemMs*** was
provided with transportation from Hyundai during this periodHyundai agreed to offer her a replacement *** of the same vehicle which she refusedShe stated her fear was that the *** would have the same issue as the previous oneHyundai agreed and allowed her to substitute the vehicle for a *** sport which she came in to store with her husband and picked the vehicle with *** *** agreeing to do a substitution of collateral loan from the previous vehicle she hadWe took exceptionally good care of this customer and in fact went into a vehicle that actually was worth slightly more money than her original vehicle she hadHowever, the added costwas never added to her with the exchange of collateral loan which *** *** did for this customer to make them whole of this situation.Sincerely,*** ***General ManagerCourtesy Auto Group

Upon notification of Ms*** complaint I did receive confirmation of grounding of vehicle back on March 3rd. We also had a check request in the deal for Ms.*** for her remaining payments of vehicle that was being groundedUnfortunately, the deal was filed with
check request in itI contacted Ms*** and explained what had happenedShe was very understanding and had her husband pick up check yesterday afternoonSorry for the inconvenience this caused anyone.Sincerely,** ***General Mgr

To whom it may concern,This letter is in reference to Ms*** *** complaintI feel you should understand that any money owed by any leasing customer to *** *** *** is based on the original agreement made and signed by leasing customer at the original transaction date which was
4/22/Courtesy Hyundai does not determine as well as any other Hyundai Dealer in the country what is owed on a lease turn - inMs*** was charged by her leasing company *** *** *** for going over the mileage allowed from her agreed upon mileage for lease of $as well as remaining payments owed to Hyundai Motor Finance $525.00 in remaining paymentsMs*** also neglected to mention when she also brought the vehicle in to lease another vehicle we gave her a check for $to assist her with the monies which she would owe to *** *** ***The leasing company also at time of pick up charged her $for excess wear and tear based upon the condition report performed on her vehicleTill this day Ms*** has still not Paid *** *** *** all the money of $check we gave her in agreement at time of new leaseMs*** has been made completely whole in this transactionShould you have any further questions feel free to contact me at ***.Sincerely,*** *** Corporate General ManagerCourtesy Auto Group

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 They are not telling the truth I did notPick out a vehicle and the vehicle they picked out for me is worth lessor value.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
If I believed that I wasn't deceived, I would not continue to fight this. I have asked for a meeting with all parties involved and don't understand why this request has not been granted and also how it is acceptable to commit to paying the mileage and then when the mileage is over what was calculated by the dealership tell me that it's too bad and I would not be receiving the rest of the money. That is completely unacceptable. I have never had dealings like this with any other business. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Mr. [redacted] and Courtesy Hyundai are bypassing the major issues. 1. I was told in January that they would buying out my car, they would be paying the payoff amount at the time  and I was free and clear of this car. I was assured this many times by salesman [redacted]. I asked several times due to the fact I was out of work due to major injury and if I had to pay any additional money I would keep the car that I had at the time and buy it out when the lease was up. That is the first time I was deceived. I will be the admit I was confused by the paperwork and asked [redacted] to explain it to me and I trusted what he said, which obviously my first mistake. I did not realize that this was not the case until I started to receive late payments notices from [redacted] in February. I had never been late on my payments since it was withdrawn automatically from my account. I contacted [redacted] at this time and was told they had not received any payments from Courtesy Hyundai as of this time. I explained to the [redacted] that I had traded the car in for my new lease, which is also through them, and the dealership was supposed to make the payoff. They stated that they had not received any monies from them. I then called [redacted], the Finance Manager at Courtesy and asked why the car had not been paid off, he then said I would have to pay the payments and then they would write a check to me. I was confused at this time because this was not what was talked about when I traded the car in but took his word for it. I received the check in the amount of $1125 and I sent in the amount of the last three payments and was waiting for the mileage bill to pay the rest. Throughout the next six months I would receive periodical calls from [redacted] stating that they have not received any paperwork from the dealership regarding my trade in. I would then call the dealership and they would say they sent it. As I stated previously these calls went back and forth for six months. In July I received a bill from [redacted] stating I owed them $1904 for a range of expenses. I contacted the dealership regarding the bill and was told they were unsure what the bill  would be for. I then went into the dealership many times to discuss the bill and meet with [redacted] and the salesperson. I asked for a meeting with the Salesperson and [redacted] so we could all be on the same page with what was said when the deal was made. This was never allowed to happen. I was told at the last meeting that the GM and the salesperson had the left the dealership and were unable to speak with me even though they were sitting in the dealership when I was leaving. I also asked for the contact information for the Regional Manager and was told that they did not have the information. I then located the information myself and when I spoke to [redacted] on the phone found out that he was in the dealership when I was asking for his information but did not think I was important enough to speak to. He also stated he would look into the situation and call me back two days later and I never heard from him.I attempted to make an offer to split the final expenses with the dealership and they refused. I have tried many times to set up a meeting with the GM and the salesperson, my requests were never granted. Contacting the Revdex.com was my last resort. I had no where else to go. The check they gave me for $1125 did not cover the amount of mileage. It was short $200 and I was told too bad, I would not be receiving the additional money. The mileage charge on the bill was $799.40 and I was given $600. Where did those extra miles come from?!?!? Also, I traded my car and turned over my keys on January 17,2015, my car was not inspected until six months later. The dealership held on to the car and when I received the bill from [redacted] I was charged $460 for tires, my tires were in great condition when I traded it in and I have no idea what was done with the car during those six months.I do have the remaining $500 that was left over from the $1125. As I stated above I was waiting for the mileage bill to make the payment and when I received the final bill, I had no idea what the charges were since again I was told they were paying off the lease and I was free and clear. This has now been going on for almost a year and has taken up so much time and energy. I do not thing that the dealership can deceive customers and have no repercussions.
Regards,
[redacted]